TT Go Mobile (iOS) - Activate the 3 years free subscription?
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lampard Posts: 5,140
Moderator
Hi All,
Welcome to the Forum!CKWdylan wrote:How do I activate my free 3 years for being a user of the regular app?
I can see you already have the 3 years subscription assigned to your account. Please Follow the steps below to restore the purchase on your account:
1. Go into the main menu of the GO Mobile application> Select Settings (Cogwheel)
2. Select TomTom Account> Log out from the screen if already logged in.
3. Now go to Upgrade option under settings.
4. Click on Restore Purchases
5. Login with your account credentials and now it should show you the unlimited subscription on the upgrade page.Igunachio wrote:Same question here...
There is no subscription assigned to your account. If you have the old Navigation app for iPhone/iPad installed on your device, then you will receive a free upgrade to the new TomTom GO Mobile app soon. Otherwise, you can go to TomTom Shop under Menu to find your free upgrade.
Regards,
lampard5
Answers
Welcome to the Forum!
I can see you already have the 3 years subscription assigned to your account. Please Follow the steps below to restore the purchase on your account:
1. Go into the main menu of the GO Mobile application> Select Settings (Cogwheel)
2. Select TomTom Account> Log out from the screen if already logged in.
3. Now go to Upgrade option under settings.
4. Click on Restore Purchases
5. Login with your account credentials and now it should show you the unlimited subscription on the upgrade page.
There is no subscription assigned to your account. If you have the old Navigation app for iPhone/iPad installed on your device, then you will receive a free upgrade to the new TomTom GO Mobile app soon. Otherwise, you can go to TomTom Shop under Menu to find your free upgrade.
Regards,
lampard
I've checked you account details and there is no free subscription assigned to your account hence the 'no purchase to restore' message.
Please get in touch with our customer support and they'll be able to help you assigning the free subscription on your account,You can find a 'Contact us' option at the bottom of this page to do so.
Regards,
lampard