TT Go Mobile (iOS) - Activate the 3 years free subscription?

CKWdylan

How do I activate my free 3 years for being a user of the regular app?

lampard

Hi All,

Welcome to the Forum!

ckwdylan wrote:

How do I activate my free 3 years for being a user of the regular app?

I can see you already have the 3 years subscription assigned to your account. Please Follow the steps below to restore the purchase on your account:

1. Go into the main menu of the GO Mobile application> Select Settings (Cogwheel)
2. Select TomTom Account> Log out from the screen if already logged in.
3. Now go to Upgrade option under settings.
4. Click on Restore Purchases
5. Login with your account credentials and now it should show you the unlimited subscription on the upgrade page.

Igunachio wrote:

Same question here...

There is no subscription assigned to your account. If you have the old Navigation app for iPhone/iPad installed on your device, then you will receive a free upgrade to the new TomTom GO Mobile app soon. Otherwise, you can go to TomTom Shop under Menu to find your free upgrade.

Regards,
lampard

Igunachio

Same question here...

lampard

Hi All,

Welcome to the Forum!

ckwdylan wrote:

How do I activate my free 3 years for being a user of the regular app?

I can see you already have the 3 years subscription assigned to your account. Please Follow the steps below to restore the purchase on your account:

1. Go into the main menu of the GO Mobile application> Select Settings (Cogwheel)
2. Select TomTom Account> Log out from the screen if already logged in.
3. Now go to Upgrade option under settings.
4. Click on Restore Purchases
5. Login with your account credentials and now it should show you the unlimited subscription on the upgrade page.

Igunachio wrote:

Same question here...

There is no subscription assigned to your account. If you have the old Navigation app for iPhone/iPad installed on your device, then you will receive a free upgrade to the new TomTom GO Mobile app soon. Otherwise, you can go to TomTom Shop under Menu to find your free upgrade.

Regards,
lampard

Igunachio

Thanks, yes, i have the old Navigation app for iPhone, i'll wait for the upgrade

Stnr

Hi! I am kind of stuck in the circle between old and new app. After I did my free upgrade from the TomTom store option of an old app it took me then to App store to download a new app, which I did. After launching the new TomTom Go app it gives me two options, either go to an old app to upgrade or continue without upgrade. If I choose to upgrade through an old app then starts the endless circle between an old and new app, both apps refer to each other and I am stuck. If I choose not to upgrade and go through the steps you have provided (restore purchase) then I get the message that there is nothing to restore. I am sorry for this confusing explanation.

Igunachio

I'm afraid i'm stuck in that same circle. In some other thread was commented i'll get a notification (as i have my old app in iOS) to upgrade, but this way not way to upgrade

lampard

stnr wrote:

Hi! I am kind of stuck in the circle between old and new app. After I did my free upgrade from the TomTom store option of an old app it took me then to App store to download a new app, which I did. After launching the new TomTom Go app it gives me two options, either go to an old app to upgrade or continue without upgrade. If I choose to upgrade through an old app then starts the endless circle between an old and new app, both apps refer to each other and I am stuck. If I choose not to upgrade and go through the steps you have provided (restore purchase) then I get the message that there is nothing to restore. I am sorry for this confusing explanation.

I've checked you account details and there is no free subscription assigned to your account hence the 'no purchase to restore' message.

igunachio wrote:

I'm afraid i'm stuck in that same circle. In some other thread was commented i'll get a notification (as i have my old app in iOS) to upgrade, but this way not way to upgrade

Please get in touch with our customer support and they'll be able to help you assigning the free subscription on your account,You can find a 'Contact us' option at the bottom of this page to do so.

Regards,
lampard