Runner- Cannot pair to phone

Cperks Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I have just purchased the Runner GPS watch but cannot pair to my phone, Samsung Galaxy S6. Any help????


  • tfarabaugh
    tfarabaugh Posts: 16,976
    Cperks wrote:
    I have just purchased the Runner GPS watch but cannot pair to my phone, Samsung Galaxy S6. Any help????

    What version of Android is it running? Keep an eye out for an icon in the notification area at the top, some phone models require you to allow the app access in a separate window that does not pop to the front automatically. On my Samsung tablet it was not giving me the passcode entry but I noticed a tiny icon of a watch at the top of the screen (and you may need to drag down if the notification area is hidden by default). When I opened the notification there was an entry on the list for TomTom Sports watch. Clicking that and confirming the watch then allowed the passcode entry screen to come up. It was being blocked by the tablet OS. It paired just fine after that. Also make sure you have location services on; another user found this was the issue for them. Enabling the Localization in the top of the phone isn't enough. The Localization Services of Google+ has to be active too.

    I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.
  • Leon from SG
    Leon from SG Registered Users Posts: 1
    Apprentice Traveler
    Hi, I also have this issue to pair with my LG G4, Android 6 version. My case like
    1) Apps detect my watch, and show watch name
    2) My watch show the pin number - for bluetooth connection
    3) From the Apps, I select my watch - just a while, show "Cannot pair now, please try again later".

    There is one tiny icon shown top of my Mobile, but I cannot select anything from top. Also I already "ON" my GPS Location. :(
  • Kiwigin
    Kiwigin Registered Users Posts: 3
    Apprentice Traveler
    I am also having this problem with a new Tomtom runner. Did you manage fixing the problem. Is so please can you let me know so I can try and get mine working. thank You
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