GO Mobile (Android)- Problem starting the app when SD installed
I have been a user of the TomTom Go Mobile app for Android for three years (I have paid yearly for unlimited mileage). Since yesterday, when I upgraded from Samsung Galaxy S2 to Motorola G4 Plus I am experiencing an annoying problem with the app. I have a Lexar 128 Gbyte micro SD installed (which works fine on the phone) and after downloading and installing the TomTom app, when I am prompted to download a map, it gets stuck at 1%. I debugged the problem and discovered that the only way to proceed is to unmount the micro SD, so that the app downloads the map to internal memory. I tried to format the micro SD from the phone but nothing changed. This is very annoying since my phone has 16 Gbyte internal memory but 128 Gbyte on micro SD. Can you please provide a fix to this problem?
Thank you very much for your support