Strange Hours for "Chat" Availability???

John-Jay

According to the UK Web-Site the "Chat Facility is available as follows:-

Chat hours
Monday - Saturday: Closed
Sunday: 02.30 AM - 02.31 AM BST


Yes, that's right, it is ONLY available for a WHOLE minute (in the early hours of Sunday morning)!!

:?

justbrowsing

Where do you see this silly statement?

John-Jay

Hi, just browsing!

Try:- https://uk.support.tomtom.com/app/contact/no/device

lampard

Hi John-Jay,

Thank you for your feedback. I've now reported this to the concerned team for corrections.:)

Regards,
lampard

lampard

Hi John-Jay,

This is now fixed as there is no chat support for now in the UK region.

Thank you for flagging this!

Regards,
lampard

dhn

lampard, does TomTom have chat support in any country right now?

lampard

Hi dhn,

Currently, we've got the chat support for USA (on Saturdays) and ASIA-PACIFIC counties (Weekdays). The notification for US chat support will be shown on the website during their working hours only, Chat opening hours for USA are currently set to only for Saturday, 10.00 – 18.00 EDT

For ASIA-PACIFIC countries, chat support is only for sales inquiries and once you visit any product/services page, the chat pop-up comes up.

Regards,
lampard

Lucy G

OMW...I am in South Africa and need to Chat with someone regarding my device before I head off to work. I use the devise for work purposes and now it does not want to work

dhn

Call support:

South Africa
0800 980670
Monday-Friday: 10:00 to 18:30