Strange Hours for "Chat" Availability???

John-Jay
John-Jay Registered Users Posts: 746
Revered Pioneer
edited January 2019 in Travel lounge
According to the UK Web-Site the "Chat Facility is available as follows:-

Chat hours
Monday - Saturday: Closed
Sunday: 02.30 AM - 02.31 AM BST


Yes, that's right, it is ONLY available for a WHOLE minute (in the early hours of Sunday morning)!!

:?

Comments

  • justbrowsing
    justbrowsing . .Unregistered / Not Logged In Posts: 3,074
    Supreme Trailblazer
    Where do you see this silly statement?
  • John-Jay
    John-Jay Registered Users Posts: 746
    Revered Pioneer
  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Hi John-Jay,

    Thank you for your feedback. I've now reported this to the concerned team for corrections.:)

    Regards,
    lampard
  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Hi John-Jay,

    This is now fixed as there is no chat support for now in the UK region.

    Thank you for flagging this! :D

    Regards,
    lampard
  • dhn
    dhn Posts: 33,382
    Superuser
    lampard, does TomTom have chat support in any country right now?
  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Hi dhn,

    Currently, we've got the chat support for USA (on Saturdays) and ASIA-PACIFIC counties (Weekdays). The notification for US chat support will be shown on the website during their working hours only, Chat opening hours for USA are currently set to only for Saturday, 10.00 – 18.00 EDT

    For ASIA-PACIFIC countries, chat support is only for sales inquiries and once you visit any product/services page, the chat pop-up comes up.

    Regards,
    lampard
  • Lucy G
    Lucy G Registered Users Posts: 3
    Apprentice Seeker
    OMW...I am in South Africa and need to Chat with someone regarding my device before I head off to work. I use the devise for work purposes and now it does not want to work
  • dhn
    dhn Posts: 33,382
    Superuser
    Call support:

    South Africa
    0800 980670
    Monday-Friday: 10:00 to 18:30
This discussion has been closed.