Strange Hours for "Chat" Availability??? — TomTom Community

Strange Hours for "Chat" Availability???

John-JayJohn-Jay Posts: 685 [Revered Pioneer]
edited January 2019 in Travel lounge
According to the UK Web-Site the "Chat Facility is available as follows:-

Chat hours
Monday - Saturday: Closed
Sunday: 02.30 AM - 02.31 AM BST


Yes, that's right, it is ONLY available for a WHOLE minute (in the early hours of Sunday morning)!!

:?

Comments

  • justbrowsingjustbrowsing Posts: 3,094 [Renowned Trailblazer]
    Where do you see this silly statement?
  • John-JayJohn-Jay Posts: 685 [Revered Pioneer]
  • lampardlampard Posts: 4,882 Moderator
    Hi John-Jay,

    Thank you for your feedback. I've now reported this to the concerned team for corrections.:)

    Regards,
    lampard
  • lampardlampard Posts: 4,882 Moderator
    Hi John-Jay,

    This is now fixed as there is no chat support for now in the UK region.

    Thank you for flagging this! :D

    Regards,
    lampard
  • dhndhn Posts: 33,312
    Superusers
    lampard, does TomTom have chat support in any country right now?
  • lampardlampard Posts: 4,882 Moderator
    Hi dhn,

    Currently, we've got the chat support for USA (on Saturdays) and ASIA-PACIFIC counties (Weekdays). The notification for US chat support will be shown on the website during their working hours only, Chat opening hours for USA are currently set to only for Saturday, 10.00 – 18.00 EDT

    For ASIA-PACIFIC countries, chat support is only for sales inquiries and once you visit any product/services page, the chat pop-up comes up.

    Regards,
    lampard
  • Lucy GLucy G Posts: 3 [Apprentice Seeker]
    OMW...I am in South Africa and need to Chat with someone regarding my device before I head off to work. I use the devise for work purposes and now it does not want to work
  • dhndhn Posts: 33,312
    Superusers
    Call support:

    South Africa
    0800 980670
    Monday-Friday: 10:00 to 18:30
This discussion has been closed.

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