Batt-Stick - white rubber cover over charging pins came off

James Pocklington

My rubber cover has come away from the batt stick, the flimsy little tag holding it on has finally given way. anyone else had this problem?
The connecting tab needs beefing up in my opinion.

StreetlifePhoto

Yes, happened to me too, had it less than a week when skiing and it broke. There's a few things on the camera needing beefed up and that's one.

Chris

This is indeed unfortunate, Customer Care can help with having the Batt-Stick replaced. Would you mind sending me a PM with a photo of the damage (including the rubber cover if you still have it) so I can forward this for investigation?

GlenavyMan

The same thing happened to mine. The little tab holding it on was ridiculously flimsy

Jaaks

Same issue here and my cam is only two weeks old! That is sad!

pjsmith

Just to add, my unit is now rubber cover-less as well. If you use it enough, it eventually breaks off.

Jaaks

Well, I must compliment Tomtom on the speedy response. I have a new batt stick with a cover! Arrived via courier a few days ago

GlenavyMan

Hi Chris the TomTom employee! Can everyone on here with the problem get a replacement? If do what do we do?

GlenavyMan

Pardon the typo "if so, what do we do?"

Jaaks

I logged the issue with the support team and then my local Tomtom sent me a new one. Still waiting for the anti rotating clip. But mail is slow from overseas

MikkoK

GlenavyMan wrote:

Hi Chris the TomTom employee! Can everyone on here with the problem get a replacement? If do what do we do?

As Chris mentioned, you should contact Customer Service about this. They can sort it out for you

Cheers, Mikko