I too have the condensation problem, (one of the earlier 400s) its been there from new but I now realise I was daft to dismiss it as an initial hiccup, and allowed the warranty to expire.
I guess as its such a known problem TomTom accepted it for a free repair. Unfortunately it has been retured with the same fault and a somewhat vague note on the ticket along the lines of 'fault found - repaired'. I am really annoyed having had one long trip made very difficult with the problem. Even when temporarily dried out it seems damage had been done to the working of the unit.
I am now in discussion with TomTom and they have offered I send it to them again for repair.
Has anyone had any success by taking a different tack following a failed repair? Is it really a case that TomTom can't get these units right and I will have to go for another brand? Are the later models perhaps any better, did they make any changes to the 410 /420?
The TomTom Rider 400 off one of our Emergency Blood Bikes was sent to Romania 3 weeks ago with the same issue, water in the screen
I have just been emailed today after 15 emails chasing it, to say that Tom Tom have no more units & they dont know when they will get them
Our Blood Bikes are on the road 365 days a year and rely heavily on Sat Navs. Tom Toms attitude has been nothing short of appalling
Not happy at all!
PhilBaker wrote: »
Me too. Had the unit less than two years. My first winter it had condensation. I,ve taken it apart today and the screen literally fell out of the frame. No sealant at all apart from a tiny bit at the bottom. Absolute heap of [email protected]@p. Correction - a really expensive heap of [email protected]@p.