Factory Reset and Update

Guiineves
Guiineves Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hello, my tomtom multisport crashed and don't update nor reset. He caught in a screen appears where a monitor and watch next.

I have already connected it to the computer numerous times already and reinstalled the tomtom application on the computer several times however also not succeeded so far.

It happened to someone and managed to solve ?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    Guiineves wrote:
    Hello, my tomtom multisport crashed and don't update nor reset. He caught in a screen appears where a monitor and watch next.

    I have already connected it to the computer numerous times already and reinstalled the tomtom application on the computer several times however also not succeeded so far.

    It happened to someone and managed to solve ?

    Follow the steps in the post below, starting with recovery mode, which should force it to reset. Then do a factory reset to clear out any bad firmware.

    https://uk.support.tomtom.com/app/answers/detail/a_id/17393

    I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.
  • Guiineves
    Guiineves Registered Users Posts: 2
    Apprentice Traveler
    tfarabaugh wrote:
    Follow the steps in the post below, starting with recovery mode, which should force it to reset. Then do a factory reset to clear out any bad firmware.

    https://uk.support.tomtom.com/app/answers/detail/a_id/17393

    I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.

    Hello, did not work, the problem continued it gets the reset and does not complete.
  • Rikom
    Rikom Registered Users Posts: 1
    Apprentice Traveler
    The same happened to my TomTom Runner Cardio. After a run I took a swim (with the watch). After the swim the screen reacted strange. The screen was flashing for a while like someone was very quickly pushing teh left and reight buttons and after a while it ended up in the reset screen with the computer and watch displayed en below the text tomtom.com/reset.
    I tried to reset with the mysports software but everytime the mysports software comes to a connection the watch ends in the reset mode again. I can't do a power-off or factory reset.

    Somebody having suggestions?
This discussion has been closed.