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  • (Quote) I would take great caution in buying a TomTom watch, even secondhand. TomTom Sports went out of business almost two years ago and ceased all production and development. Straps are very hard to come by, support is very limited and there wi…
  • I would try to perform a reset on your watch using the recovery mode, follow these steps: 1. Place your watch in the dock before you connect the dock to the computer. 2. On your watch, move DOWN but keep the button pressed. If the USB port on your…
  • You can buy one from Amazon or eBay, assuming you can find one (they stopped production when TT Sports went out of business 2 years ago). You may need to buy a knockoff as that seems to be all that is out there now. They are only covered under war…
  • What is a sensor fc? If you are talking about an external BT sensor, just pair it to the other watch. If you are talking about swapping the internal circuitry between watches, that would be a problem and will not work.
  • TomTom does not offer a repair service, and broken glass is not covered under warranty. You cannot fix it yourself so you are basically out of luck. You can contact Support and they may offer to replace it for a fee but that would be a mistake con…
  • Are you updating the QuickGPS file a minimum of every three days by syncing the watch? This caches the expected satellite locations and makes for quicker attainment. Also, do not try to get signal while moving, you are just making it harder on the…
  • It is not possible, TT offers no way to join multiple activities into one. You can do it offline in another program but there Is no way to bring that into MySports, so you are out of luck. How are you planning on charging it? You cannot charge it…
  • (Quote) Different models would likely use different batteries (even within a model there may be variety based on how they sourced them). You first need to open up your watch and determine the exact battery in it and replace it with that battery.
  • I have not seen anyone mention them on here but there is little activity on the forums since TT Sports went out of business 2 years ago. First thing to try is a factory reset, which will clear any pairing codes already in the watch. Most BT LE de…
  • (Quote) TomTom does not sell batteries, you would need to get the special tools to open the watch, determine what battery it is, source it yourself (using Amazon or Alibaba or the like) and install it yourself. There are videos online on how to in…
  • Are you sure you used the exact same login credentials? When you set up the new watch did you use a different email address from the old one? Sounds like you may have so it was split into a different account.
  • When you set TP up as an export it will only load new activities. To load old ones you will need to download them all from TT and then manually upload them to TP. Go into Settings and under Manage Account here is a button for Manage my data. Sele…
  • You are probably right, it gets hard keeping track of what models did what, especially two years after they were discontinued. I can still do it in MySports, I go to Planning > Trails and there is a button to upload a trail.
  • The route planning was only available on the Adventurer watch which had a built in magnetic compass, not the Runner 3. Either you are looking at the wrong manual or the manual is wrong. This was never available on your model.
  • Sounds like a depleted battery, but first try a factory reset. You can also request a firmware rollback at the link below, which may help as there is known battery drain issue, depending on the model you have. The battery is not replaceable by Tom…
  • You cannot. In order to have HR tracking on you need to have step tracking on (you can do it the other way and have steps on and heart off). That is just the way it is and will not change since TT Sports went out of business two years ago and ceas…
  • (Quote) TomTom Sports went out of business almost 2 years ago and ceased all development at that time. Nothing is changing, there will be no updates, it is a dead product.
  • (Quote) It is not surprising they are not bothering, considering that TomTom Sports went out of business almost 2 years ago. What have you tried to remedy your problems, other than coming on here to complain about it?
  • Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (an…
  • You are aware this is a user forum, not customer support, and you can demand all you want and everyone will choose to ignore you? TomTom offers limited phone support, but you can access email and chat using the Contact Us link at the bottom of this…
  • Sounds like the battery or the charging circuit is bad. There is nothing you can do to repair it yourself and TT does not offer a repair service. I assume it is out of warranty as the product was discontinued years ago and TT Sports went out of bu…
  • Most BT LE devices should work, but some work better than others. Price seems to not be a factor as the cheaper ones often seem to work better than the expensive ones. This is because cheap models are more likely to use the base BT protocols and no…
  • Sounds like your HR sensor died. If you are still under warranty, contact Support, otherwise a factory reset is basically the only other option and if that did not help it is time for a new watch (not from TT Sports, they went out of business almos…
  • Apps now have to ask permission to use Bluetooth individually. Probably when you reinstalled it prompted you to allow BT again,
  • TomTom Sports went out of business almost 2 years ago and ceased all production and development so there is no solution coming. Mine work just fine on Win10 so it is likely a computer setting on your end. In any case, it is time to move on as the …