VikramK
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  • Hi @wendylovelywend Welcome to the community! Could you try a clean reinstalling of the application and login again? https://discussions.tomtom.com/en/discussion/1128412/clean-re-installation-of-mydrive-connect Regards, Vikram.
  • Hi @vaisonne This seems to be related to updating the speed limits in our maps. Have you tried reporting this using our MapShare website? https://www.tomtom.com/mapshare/tools/new/mapshare/ Regards, Vikram.
    in Caravan 90 km Kommentar von VikramK 1. Juli
  • Hi @JoaoR1963 Welcome to the community! Portuguese computer voice 'Joana' has been activated for your TomTom. Could you check for updates in MyDrive Connect. https://help.tomtom.com/hc/en-gb/articles/360013959499 Regards, Vikram.
  • Hi @sidxxxxx My team has fixed the services for your TomTom, just do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @Tabitha1063 I'm not sure if transferring data to a new card will work. If the process is still stuck, then it's best to check with the car dealer and see what they have to suggest. Thanks, Vikram.
  • Hi @Weyn_1845 Welcome to the community! Are you sure it's a GO PROFESSIONAL model? The embedded services and maps on your device are for the GO 5200 model (designed for car navigation). Did you order the device from our official TomTom webshop? Thanks, Vikram.
  • Hi @MikeGunn From your query, it's not clear enough what update problems you are referring to. Some points to consider- - Use TomTom supplied USB cable for connecting the device - Always select and install one update at a time - You will find the list of updates under My Content tab in MyDrive Connect. Perhaps also a…
  • Hi @Peter_K1600 I reviewed your TomTom account, the map updates all look good. Also, you have the latest map v10.90 installed on your RIDER (Serial number ending 180) Regards, Vikram.
  • Hi @bo0tn1c, Welcome to the community! See my answer to a similar question asked here- https://discussions.tomtom.com/en/discussion/comment/1707125/#Comment_1707125 Regards, Vikram.
  • Hi @janeykins22 All looks okay on the account. Map updates are active, if you go into My Content tab in MyDrive Connect, you will see the new updates are getting offered in the maps section. Regards, Vikram.
  • Hi @Lou9660 Welcome to the community! My team has fixed the services for your TomTom, just do a soft reset and check for updates in MyDrive Connect. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @Giuseppe68 Would you be able to share the details of the planned route? Starting point, destination, route planning settings. If you aren't comfortable posting the details here, then you can send me a PM. Could you also share the below info, please? Thanks, Vikram.
  • Hi @Kevin555 Welcome to the community! My team has fixed the services for your TomTom, just do a soft reset and check for updates. https://www.youtube.com/watch?v=_Gjlezrj08c Regards, Vikram
  • Hi @Isahak Welcome to the community! My team has activated a map on your account, just remove the existing map first and download a fresh version using TomTom HOME. Regards, Vikram.
  • Hi @LepusDK It's a bit weird that Apple has referred this to TomTom. We indeed take the responsibility for building and developing features on the app, but it's Apple that's managing the subscriptions. As long as, you are using the correct account, I don't see any reason why the restore is not working. Thanks, Vikram.
  • Hi @HenrikJensen Welcome to the community! Are you charging it from a stand alone USB port or using the USB connection from a Cigarette lighter adapter? Regards, Vikram.
  • Hi @GemmaB412_ Welcome to the community! Get in touch with our customer service team along with the order number to cancel the service and refund. https://help.tomtom.com/hc/en-gb/articles/360015568919/ Regards, Vikram
  • Hi Amit, I see all service are activated on your TomTom account. Did you already try the troubleshooting advice in the video below- https://youtu.be/1_CsFLJ2Ang Regards, Vikram.
  • Hi @FransDHT Welcome to the community! Updating the GO Exclusive is not supported using MyDrive Connect. Updating over the Wi-Fi® should work. Take the device outside under the open sky and let it find a GPS signal. Once done, bring the device within the WiFi® range and check for updates. Regards, Vikram.
  • Hi @FM_1, I see you have placed two orders for Speed cameras and Premium services. Your GO Discover comes with 1 year of Premium Services, which also includes the updates for speed cameras. I think it's best to get a refund for the recent orders and renew them when the 1-year service ends (25th June 2023). Regards, Vikram.
  • Hi @Pico13 Welcome to the community! How late is the alert exactly? Ideally, the distance at which an alert is shown depends on the current speed of the vehicle. When this distance is reached, the route bar will zoom in and will display a maximum of 500m. Thanks, Vikram.
  • Hi @CLasswell Welcome to the community! Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ? Thanks, Vikram
  • @Graham93 Hi Graham, Welcome to the community! Are you trying this on a computer with wired connection? Also, do you see any improvements when you open the website in an incognito or a private browser window. Regards, Vikram.
  • Hi @Giuseppe68 Welcome to the community! I am sorry, it's not clear to me which traffic signals are you referring to. Do you have some pictures or videos which you can share? Additional information like the app and Android version will help our team to review the case. Thanks, Vikram.