MikkoK
Retired Community Managers and Staff
MikkoK Retired Community Managers and Staff
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- MikkoK
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- Retired TomTom Employee
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Kommentare
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Hi RGM71, Since we don't have "eyes on the ground" we're working based on different sources. In addition to the traces we see on that stretch, this source also implies a bi-directional closure there. There are a lot of traces on Cellemui…
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Hi alaskawolf2008_un34, Welcome to the Community! To my knowledge the upgrade offer is - or will be - offered in all regions. There might be logistical reasons as to why the offer hasn't been sent to all customers yet. Customer Service can provid…
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Hi Niall, That's a good point! It was discussed here a while ago. We do indeed detect this based on the kinds of devices the traces come from. One problem is that a large vehicle doesn't automatically mean a construction vehicle. Anyhow, these kin…
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Hi RGM71, Thanks for the info! Our traces indicate east bound closure but they could be coming from construction vehicles. I'll ask the team to check this. Thanks, Mikko
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Hi all, A colleague of mine has earlier explained why we use 2G networks here. Cheers, Mikko
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Hi Anders, I'm sorry, I misunderstood you. You meant the screen shown at 1:40 in the above video, right? The X there means that you shouldn't disconnect your device from the computer while the recovery process is taking place. Cheers, Mikko
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Hi Anders, Sorry, I was misreading the logs. For computer connection problems I'd recommend you to go through the relevant sections of this FAQ. Cheers, Mikko
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Hi Rheumatoid, Thanks for coming back! I've logged this to be reported to the product team. Cheers, Mikko
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Hi Patjepeer, Unfortunately, this issue has turned out to be very difficult to reproduces which makes it difficult to find a solution for it. We also seem to be getting very few reports about this. We'll keep on looking into this and I'd recommend…