Wie kann ich die neuste Karten aktualisiert ? — TomTom Community

Wie kann ich die neuste Karten aktualisiert ?

Hallo !
Ich bin ein neuer Besitzer von tomtom go Essential 6 "und kann keine Verbindung zu My Drive Connect herstellen, um die Karten zu aktualisieren. Ich gebe an, dass das Gerät vor einer Woche gekauft wurde und ich die alten Karten nicht aktualisieren kann. Wie kann ich das tun? bleiben ?
Vielen Dank !

Antworten

  • YamFazManYamFazMan Beiträge: 16,485 Superusers
    bearbeitet 23. Mai
    Hi
    @Dublici
    Welcome to the site....
    Google Translate....
    Dublici schrieb: »
    Hi
    I am a new owner of tomtom go Essential 6' and cannot connect to My Drive Connect to update the maps. I state that the device was bought a week ago and I cannot update the old maps. How can I do that? stay?
    Thanks a lot!
    Are there any error messages showing in MyDrive Connect ???
    ________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe ATB YFM
  • DubliciDublici Beiträge: 3 [New Seeker]
    Thank you for your answer
    it's ok so far, I did all these steps. The problem is that I have a device for a week with maps from 07.2019 and I am not given the opportunity to update them.
    there is only the option to buy them, or I do not find this a good thing for a newly purchased device
  • LochfrassLochfrass Beiträge: 11,232 Superuser
    bearbeitet 23. Mai
    Hallo

    Manche Geräte aktivieren sich nicht richtig. Das kann dann Händisch vom Support nachträglich gemacht werden.
    Kontakt Support:
    Deutschland: 089 143 770272 Mo-Fr 9:00-17:30
    Deutschland alternativ: 069 6630 8012
    Österreich: 0810 102 557 Mo-Fr 9:00-17:30
    Schweiz: 0844 0000 Mo-Fr 9:00-17:30

    Ps: Du kannst auch im Deutschen Forumsbereich Posten wenn es für dich einfacher ist.
    https://discussions.tomtom.com/de/discussions
    bzw
    https://discussions.tomtom.com/de/

    Translated:
    Hello

    Some devices do not activate properly. This must be done manually by the support team.
    Contact Support:
    Germany: 089 143 770272 Mon-Fri 9:00-17:30
    Germany alternatively: 069 6630 8012
    Austria: 0810 102 557 Mon-Fri 9:00-17:30
    Switzerland: 0844 0000 Mon-Fri 9:00-17:30
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