topic Re: Stuck on boot screen/cannot connect to PC (TomTom start 25) in ONE / START, 40, 50 Series / EASE (HOME)

Stuck on boot screen/cannot connect to PC (TomTom start 25)

Alanw789 — Wed, 11 Apr 2012 13:36:06 GMT

My tomtom start 25 series is stuck on the boot screen after the mandatory software update. When I plug it into the computer the mytomtom software does not recognise that it is connected, and it doesn't show up in my computer.

I have tried restarting both the tomtom and the computer, clearing the tomtom cache and neither have had any effect.

Any help is appreciated.

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

dhn — Wed, 11 Apr 2012 13:39:45 GMT

Did you just restart the unit or do a drum reboot by holding the power button till you hear the drum sounds? Try that.

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

Alanw789 — Wed, 11 Apr 2012 13:43:20 GMT

I held the restart button down for 20 seconds to shut the unit off and then the tomtom screen and the drum sounds came again, and the system was stuck in the same state as earlier. Have tried this three or four times with no effect.

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

LH13 — Thu, 12 Apr 2012 16:20:26 GMT

I too have the same problem . have downloaded My TomTom Support application to no avail . The device status remain on connecting all the time. Any help wouuld be appreciated

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

dhn — Thu, 12 Apr 2012 16:22:50 GMT

Disconnect from the computer and reconnect while still on the MyTomTom web page. See if that helps.

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

johnhardcastle — Thu, 12 Apr 2012 18:37:45 GMT

my tomtom is also stuck like this, i have tried the same ,,,,reset , charging ,, but nothing happens ,it switches on the drum sound happens then it just stays with the same thing or a red cross flashing or when i connect to my computer it says not connected

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

krisstnr — Thu, 12 Apr 2012 19:39:16 GMT

same problem here i am at a loss and very desperate for we are going on vacation and don't want to have to use yahoo maps lol someone help!!!!!!!!!!

Re: Stuck on boot screen/cannot connect to PC (TomTom start 25)

Alanw789 — Fri, 13 Apr 2012 17:10:22 GMT

Managed to get thru to the tomtom helpline. It has to go in for repair, they are sending me details of how to return it and expect it to take 5 days. Seems like the mandatory upgrade wiped the thing and did not allow it to reload.