topic Re: New postcode - no one can find us! How do I report to Tom Tom? in Map quality

New postcode - no one can find us! How do I report to Tom Tom?

anniem — Mon, 12 Mar 2012 17:05:14 GMT

Please can someone help me?

We were given a new post code by the Post Office a couple of years ago. The level crossing in the village was closed, we (2 houses) are one side of the railway track and the rest of the village is the other side. It is a complicated 8 mile round trip to the other side of the village.

It is very annoying as nobody can find us, also we get a constant stream of delivery vans trying to go across the railway crossing that no longer exists.

HOW DO I GET TOM TOM TO UPDATE THEIR RECORDS?????

It has become totally exasperating.

Re: New postcode - no one can find us! How do I report to Tom Tom?

Megalos — Mon, 12 Mar 2012 17:41:10 GMT

You can report the problem using the online Map Share Reporter (http://tomtom.com/mapshare/tools/). That's the best way to notify TT about these problems.

Re: New postcode - no one can find us! How do I report to Tom Tom?

anniem — Mon, 12 Mar 2012 19:00:21 GMT

That gives me a map, and I can find my road,but there is no means of communicating the problem.

Re: New postcode - no one can find us! How do I report to Tom Tom?

Megalos — Mon, 12 Mar 2012 20:58:01 GMT

You have to login (at the left side of the page). Then you can submit corrections. If you don't have an account to login, you can make one.

Re: New postcode - no one can find us! How do I report to Tom Tom?

Laylasmum — Mon, 12 Mar 2012 23:26:01 GMT

I haven't been living in my house since I bought my Tomtom. I have to live next door. I did report a couple of times without success.

Re: New postcode - no one can find us! How do I report to Tom Tom?

Zsolt — Tue, 13 Mar 2012 01:19:20 GMT

Which map do you have? Have you updated the post codes (in case you have a NAV2 device)?

Re: New postcode - no one can find us! How do I report to Tom Tom?

Laylasmum — Tue, 13 Mar 2012 05:14:03 GMT

Yes I have updated my maps but no 32 in my road doesn't exist I can be 34 or 36 but not 32. Really weird!

Re: New postcode - no one can find us! How do I report to Tom Tom?

Megalos — Tue, 13 Mar 2012 08:15:06 GMT

Whas the number 32 present in older maps? In that case it looks like there are really missing some house numbers. See also this topic: http://discussions.tomtom.com/t5/Map-quality/House-numbers-missing-incorrect-in-v885-map/td-p/165877. Which TT do you have? You can find it here: http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2356.

Re: New postcode - no one can find us! How do I report to Tom Tom?

cartergorse — Tue, 13 Mar 2012 21:55:11 GMT

Using our postcode (KT160PX) in TomTom takes one to Duffins Orchard, off Brox Road. There is no access to Gorse Cottage from there. The only access is from Guildford Road. Please can this be corrected.

Re: New postcode - no one can find us! How do I report to Tom Tom?

Zsolt — Tue, 13 Mar 2012 22:13:12 GMT

@cartergorse: Would you mind to make a report on MSR - http://www.tomtom.com/mapshare/tools/

Usually they don't pick up individual requests from here. You can also see on MSR after a while if it was accepted or not.

Re: New postcode - no one can find us! How do I report to Tom Tom?

Shorty — Mon, 19 Mar 2012 16:55:49 GMT

Yes that's certainly the best way (and quickest). Use the "Other" button if you know the issue is widespread" and in the description say ... "in a zone of (radius) x from point misled".