topic Re: Internal Server Error whilst trying to purchase Map update Service!! in Map purchasing

Internal Server Error whilst trying to purchase Map update Service!!

JMCL4450 — Thu, 12 Apr 2012 15:17:51 GMT

whilst trying to purchase the map update service i get as far as viewing the basket, then i recieve an error at the top of the page stating INTERNAL SERVER ERROR

Is this something TOMTOM will be aware of ?

Re: Internal Server Error whilst trying to purchase Map update Service!!

Zsolt — Thu, 12 Apr 2012 15:44:07 GMT

What is your actual map version? It can happen, if you have a really old map.

Re: Internal Server Error whilst trying to purchase Map update Service!!

kitfoxjunky — Wed, 16 May 2012 10:00:02 GMT

Same problem here. Trying to purchase map before I leave for Europe. Go 2535. Forums say happens a lot ... keep trying. You would think TomTom would be all over this. People trying to give them money but they will not take it is never a good business practice.

Re: Internal Server Error whilst trying to purchase Map update Service!!

MaiaWolf — Sun, 20 May 2012 13:35:54 GMT

Hi, searched for an answer to this.

I also updated and purchased the year plus six month at a cost of £19.99 and on paying, received a server error, so stupidly enough, I tried again but again, to no avail then.........................I found I have been charged TWICE in my bank account!

Check your accounts guys and get your monies back!!

JMCL4450 wrote:
whilst trying to purchase the map update service i get as far as viewing the basket, then i recieve an error at the top of the page stating INTERNAL SERVER ERROR

Is this something TOMTOM will be aware of ?

Re: Internal Server Error whilst trying to purchase Map update Service!!

John001 — Fri, 25 May 2012 11:42:16 GMT

I have had the same problem and was told that there is a problem with Internet Explorer and that I had to use a different browser - but I don't have that choice as I am using a work PC that can't be changed in that way. I think Tomtom should make it more obvious that there is a problem at the moment! AND THEN FIX IT!

Re: Internal Server Error whilst trying to purchase Map update Service!!

harebolt — Fri, 25 May 2012 21:06:17 GMT

Same has just happened to me....how do you contact tomtom to make them aware of the double order and to refund my money??

Re: Internal Server Error whilst trying to purchase Map update Service!!

JMCL4450 — Fri, 25 May 2012 22:06:08 GMT

Thanks John, Using Google Chrome worked with no problems as you said Internet Explorer seems to be Noncompatable ? Very strange!

Re: Internal Server Error whilst trying to purchase Map update Service!!

Zsolt — Fri, 25 May 2012 23:34:05 GMT

@harebolt: http://discussions.tomtom.com/t5/GO-800-1000-2000-Via-Start-20-40/Contact-Tomtom/m-p/163775/highlight/true#M28330

Re: Internal Server Error whilst trying to purchase Map update Service!!

Zsolt — Fri, 25 May 2012 23:34:58 GMT

@JMCL4450: IE works also, but depending on the PC, you might have to switch it to compatibility view mode.

Re: Internal Server Error whilst trying to purchase Map update Service!!

anton — Tue, 12 Jun 2012 15:42:07 GMT

It is not true, it is not a different browser that solves the problem I am using google's own. I too cannot buy any maps. This is the second tom tom that I buy it will be the last time. My maps are 11 months old and I have tried to update/buy new ones since the beginning and nothing works. I am switching to Garmin. I have had enough of TomTom not supporting clients.

Re: Internal Server Error whilst trying to purchase Map update Service!!

anton — Fri, 15 Jun 2012 15:41:47 GMT

Yeah! Do not buy a TOMTOM. ( Ihave sent 2 more emails (one every 24 hrs) to TOMTOM after the initial one and after 72 hrs I have received nothing!

I have had enough!

Be careful of what you are buying. I am switching to another manufacturer...who knows may be I will be lucky this time (third time lucky)

see below:

Dear Sir or Madam,
Thank you for contacting TomTom Customer Care.
This is an automated response to confirm receipt of your question. One of our Customer Care agents will be in touch within two business days.
Best Regards,
The TomTom Customer Support Team
You can reply directly to this email.
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Question Reference #120613-001026
Summary: Internal Server error
Product Level 1: Car Navigation
Product Level 2: GO LIVE 1005
Category Level 1: Technical support
Date Created: 12/06/2012 04.58 PM
Last Updated: 12/06/2012 04.58 PM
Status: Unresolved

Discussion Thread
Auto-Response 12/06/2012 04.58 PM
Mandatory Software Update for your TomTom Device

Dear Mr Lito,

You need to install an important software update on your TomTom device now. It is mandatory to install this software to ensure your device will operate as expected.

The new software is now available via MyTomTom. The update is straightforward. For instructions about how to update your device please go to www.tomtom.com/386.

Please accept our sincere apologies for the inconvenience caused. We are fully focused on keeping you on the road.

All the best,
The TomTom team
Customer (Antonio Lito) 12/06/2012 04.58 PM
When trying to buy a new map and proceeding to checkout I receive this error.
This has happened now several times over the last months. I have had this navigator for 11 months and I have not been able to update it.
I used to have another TOM TOM and I had the same problems, after having spent 700 pounds on two TOM TOMs, I will switch to something else. I would like to have a solution to this problem in the next 3 days, as I have to travel extensively after that.

Got a question? Ask the TomTom community on TomTom Discussions.
[---001:001472:17242---]

Re: Internal Server Error whilst trying to purchase Map update Service!!

anton — Fri, 15 Jun 2012 15:48:03 GMT

My first TOMTOM had the same problem I was using IExplorer, I did not get any support...stupidly I bought another one this time a live 1005...more money down the drain when it came to update maps it failed the same way, I am using Goole not IE and the problem is the same.

Re: Internal Server Error whilst trying to purchase Map update Service!!

Zsolt — Fri, 15 Jun 2012 17:32:04 GMT

- Try to disable your antivirus and firewall, use Firefox, and make sure that your computer is not going into stand-by or similar.

- Clear the cache before each update attempt. Also could do a soft reset before and after the update.

- Make sure you have the latest Adobe Flash Player and Java installed.

- Make sure you have all the latest updates and hotfixes/patches to your OS.

- In case the device looks like hung during the update or the counter stopped, just leave it. It will be fine in a few minutes.

- Check your network connections, make sure that the TT's network adapter is enabled

- Try to uninstall and re-install the MyTomTom application

- Any further issue: Try it on another PC, try it with different USB lead (below steps are Windows specific)

- Whilst the device connected, remove the drivers from the Device Manager (Windows/Control Panel), DELETE the drivers

- Remove the MyTomTom application and run CCLEANER (will remove your history, cookies, etc by default)

Re: Internal Server Error whilst trying to purchase Map update Service!!

anton — Sun, 17 Jun 2012 19:37:50 GMT

Perfect, why not just throw away the PC or even better I have already thrown away TomTom for the last time and I will buy something different.

How comes I have no problems with buying anything from internet using IE or using google or using firefox, without lowering firewals and so on. When the problem is clearly not my on my set up which is "standard"?

Thanks for the tip, but I have already made up my mind.

Re: Internal Server Error whilst trying to purchase Map update Service!!

dora — Sat, 11 Aug 2012 07:31:28 GMT

Am having this problem too. Whenever I try to update my TOMTOM GO i get this problem. Can someone help. Should I try and reset my device? Thanks.

Re: Internal Server Error whilst trying to purchase Map update Service!!

dhn — Sat, 11 Aug 2012 10:41:42 GMT

Sometimes indicates:

1. Problems with the pay server accepting your credit card issued in a different country

2. Anti-virus or firewall issues on your computer

3. Perhaps the need to switch browsers

Re: Internal Server Error whilst trying to purchase Map update Service!!

tireddoc — Sun, 16 Dec 2012 15:17:18 GMT

I use Mozilla Firefox and got the same error message.....

Don't have Chrome on this machine, will try from another.