topic Re: Lifetime Map Updates? in Map purchasing

Lifetime Map Updates?

Jackie114 — Tue, 06 Mar 2012 20:10:30 GMT

Hi, I bought a TOMTOM XXL 550M in Canada. It said: Lifetime Map Updates. But when I want to update the map with TOMTOM HOME, it will charge me $69.99.

Now I can not understand what the mean of " Lifetime Map Updates".

Thanks and have a nice day.

Re: Lifetime Map Updates?

dhn — Tue, 06 Mar 2012 20:21:46 GMT

You have to register the activation code found in the box (if a M model) which says DO NOT DISCARD, either online (which doesn't work very well) or by calling CS at 866-486-6866.

Did you do either?

Re: Lifetime Map Updates?

re34646 — Tue, 06 Mar 2012 23:45:39 GMT

It looks like if you lose your code, you have to buy a new one. I did the same thing, and somehow the system lost my registration. Looks like we're totally out of luck.

Re: Lifetime Map Updates?

Jackie114 — Wed, 07 Mar 2012 00:11:39 GMT

Thanks a lot, my friend. I found that card. :smileytongue:

Re: Lifetime Map Updates?

tonyb — Tue, 20 Mar 2012 20:57:53 GMT

I wanted to update my tomtom too, but I received a message that says My 90 days to get the code promotion (lifetime)has expired....so...Is there any way to replace it? or have a new one?? that means I did not get my lifetime map updates because I spent more than 90 days to put the promotional code.

Re: Lifetime Map Updates?

KZAR — Fri, 23 Mar 2012 23:38:18 GMT

Hi, I have a similar question...I have lifetime maps on a 550XXL purchased in Feb of 2011...updated maps and enter activation code in May 2011. New PC, download TOMTOM HOME and try the activation code again (didn't store with my online TOMTOM account) and it says the code is already used...how do I resolve this? Thanks!

Re: Lifetime Map Updates?

Unhappyclient1_ — Tue, 27 Mar 2012 16:34:33 GMT

I bought a Tomtom VIA with Lifetime maps at Costco less than 1 year ago. Now the joke of the Lifetime maps mean that you need to pay each time for updating your device, because after I activated the promotional code nothing happens. I believe that if the company is not able to support its promises, please do not play with your customers, because next thing you can have a lawsuit because false promises in your advertisement.

Can somebody help or meet me to see the Tomtom stay with its terms?

Re: Lifetime Map Updates?

Ditte — Wed, 28 Mar 2012 14:17:31 GMT

Hi Unhappy,

I can't see that you've been in contact with support. They'll be able to activate the code on your account so you can just download the maps. It'll be a good idea to have your receipt and the code handy to send in :)

If you have any further questions, please just ask.

-Ditte

Re: Lifetime Map Updates?

dhn — Wed, 28 Mar 2012 15:09:20 GMT

Ditte,

As you know, lifetime maps is an option available for many models in North America only.

However, there has been an issue since the 'M' models became available whereby activation online, whether for models using Home 2 or those using MyTomTom is a futile effort. In the huge majority of cases, activation fails.

We are **constantly** advising users at TTF to call CS at 866-486-6866 to activate the code. That works.

Clearly, any call to CS is more expensive for TomTom than to get the darn online activation to work properly.

Can you investigate the status of how far along whichever division is responsible for the Canada or US web sites is in getting it to work?

Thanks.

Re: Lifetime Map Updates?

Ditte — Wed, 28 Mar 2012 15:24:28 GMT

Hi dhn,

We're already working on it :) When a fix will be in place, I don't know. But I can assure you that we're aware of this problem and are working on it.

Thanks for letting us know, though :)

-Ditte

Re: Lifetime Map Updates?

Scrandal — Wed, 25 Apr 2012 03:14:59 GMT

I agree. TomTom is falsely advertising on the boxes of the units. I am going to call my local News. We need to get them to quit putting that on there packaging. It is very misleading!

Re: Lifetime Map Updates?

Scrandal — Wed, 25 Apr 2012 03:18:16 GMT

Quit false advertising. You know people think they get lifetime maps when the read that on your box. We all need to get a Class Action suit. I will never buy another TomTom!

Re: Lifetime Map Updates?

dhn — Wed, 25 Apr 2012 10:38:05 GMT

You phone customer support and provide them the code in the box if you have a model with lifetime maps. And you get them.

What are you ranting about????

Re: Lifetime Map Updates?

Unhappyclient1_ — Wed, 25 Apr 2012 15:23:58 GMT

Well, first thing I see that you have so much time to expend fixing the problems that your GPS has. Secons, when I am buying a device I hope I am not buying something that makes me loss my time. So it is all about.

Anyway, thanks for your suggestion about calling support and for your bias comment. Please remember at the end, the client always has the reason

Re: Lifetime Map Updates?

KWBuxton — Mon, 07 May 2012 01:39:55 GMT

Same problem... I have a lifetime free map code, can't get it to work. Not happy.

Re: Lifetime Map Updates?

Lupus1 — Mon, 07 May 2012 09:30:38 GMT

Hi KWBuxton,

please call TT customer support and explain the problem. You'll have to provide the code and some proof of purchase and then they'll activate the service from their end.

Regards
Lars.

Re: Lifetime Map Updates?

KWBuxton — Mon, 07 May 2012 12:03:44 GMT

So, even though I registered the product, jumped through all the hoops, I have to hold onto the receipt for the rest of the life of thise device to get the life-time maps clearly plastered all over the box.

Re: Lifetime Map Updates?

KWBuxton — Mon, 07 May 2012 12:04:48 GMT

Oh... forgive me, thanks for the info!

Re: Lifetime Map Updates?

Lupus1 — Mon, 07 May 2012 12:07:04 GMT

Hi,

you need some proof that the device is yours and that it came with lifetime maps. Often it is enough to send CS the code in combination with a picture of the box but some representants might also like to have some proof of purchase (I think to see that you didn't steal the device). Therefore I recommend keeping the receipt in the box of the device or at the same location as your code. Then you'll always have it handy if needing it.

Regards
Lars.

Re: Lifetime Map Updates?

Jim_Crooke — Mon, 07 May 2012 20:22:08 GMT

Why can't I get Lifetime Map Updates in the UK? Don't tell me it is because they are not available - tell me the reason they are not available!