topic Re: help in Map purchasing

help

gazza13669 — Sun, 02 Oct 2011 22:03:59 GMT

downloaded v875 uk and ireland which i believe the the lastest map to my ttg 920 most of my traveling is in britain so i just updated uk and eire.i live in glasgow and the most iconic bridge that was build 4 years ago and is the bussiest route over the river clyde into glasgow city centre and guess what, its not there, tt takes me the long way and i am not happy at paying 40 quid for this piece of useless crap of a map,could anyone throw any light on why this can happen

Re: help

Stefan — Sun, 02 Oct 2011 22:22:21 GMT

I'm not aware why streets would be missing from a map. You can report all feedback to the TomTom Support Team so they will send it to the correct department to provide a solution.

Click here to contact the TomTom Support Team

Re: help

gazza13669 — Sun, 02 Oct 2011 23:14:59 GMT

its not a street,its a bridge called the clyde arc that crosses the river clyde in glasgow,its so well known.would it be a download issue, iv done everything correctly as far as i believe.even when i view a route demo the destination of where i want to go is on the other side of the bridge at the glasgow secc, the route tt takes me is past the bridge that tt denies is there and into glasgow city centre and then back along the clydeside to the excebition centre, im baffled by this and i think iv wasted 40 bangers.

Re: help

Zoe — Mon, 03 Oct 2011 12:11:59 GMT

Hi Gazza,

It's possible you downloaded the new map yet you are still looking at the old map data.

Can you check for us that you are using version 8.75? You can check map version by doing the following:

In the Driving View, tap the bottom right corner.
The version of your application is shown on the right hand side of the route summary screen.
To view the version of your map, tap the field that shows the application version.
The version of your map is shown under Map.

The map shown above is listed as version 7.10 in our map shop.

If this shows another number other than 8.75, it's possible that you still have the old data on your device's memory. To resolve this, you would need to switch the map. To do this, please do the following:

From the Main Menu, tap Change Preferences
Tap Manage maps.
Tap Switch map. (The map your device is currently using is highlighted.)
Tap on the map that you want to use.

It does show on our online route planner that we have the bridge, so hopefully the above steps resolve the issue. If not, please let us know.

http://routes.tomtom.com/map/55.85722%25C2%25B0N%252C%25204.2825%25C2%25B0W%254055.857222%252C-4.2825%2540-1/?center=55.857222%2C-4.2825&zoom=10&ui=8&map=basic

Thanks,

Zoe

Re: help

gazza13669 — Mon, 03 Oct 2011 12:56:07 GMT

yip its defo v875 and even if it wasnt this bridge is 4 years old,

Re: help

gazza13669 — Mon, 03 Oct 2011 12:59:22 GMT

success, thanks zoe i did the switch maps thing and bingo clyde arc bridge, thank u thank u thank u

Re: help

Zoe — Mon, 03 Oct 2011 13:04:34 GMT

Awesome news - glad it's all working!

Zoe

Re: help

gazza13669 — Mon, 03 Oct 2011 13:14:57 GMT

honestly im a pure divet zoe, im going to do the sad thing now and play about on the bridge lol, thanks again