topic Re: re-connection problems in GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

re-connection problems

costy_toxic — Sun, 08 Apr 2012 21:27:55 GMT

Hi,

I have a 1005 tom tom wich belonged to one of my friends who initialy connected this device to his computer... Now he gave that device and I can't connect it to my pc....i made a new account... but is not working...and it's not a problem with the cable because I checked it....It's working only when I connect the device to the laptop of my friend (the one from were I brought the device)...

thx guys :)

Re: re-connection problems

Zsolt — Mon, 09 Apr 2012 00:54:51 GMT

Did you install the MyTomTom application? Try to use Google Chrome or Firefox for the updates. What OS do you have?

Re: re-connection problems

costy_toxic — Mon, 09 Apr 2012 08:43:24 GMT

I have windows 7...64BIT

I try with mozilla ....then with google chrome...nothing.

I INSTALED THE APLICATION ( MY TOMTOM)...

Re: re-connection problems

Zsolt — Mon, 09 Apr 2012 09:11:32 GMT

Try to download the installer to your desktop again, uninstall MyTomTom, then right click on the installer, run as administrator. Have a look in control panel/network connections. Can you see the TT device there, and is it active/enabled?

Re: re-connection problems

costy_toxic — Mon, 09 Apr 2012 09:49:53 GMT

I ve did what you tell me...(Try to download the installer to your desktop again, uninstall MyTomTom, then right click on the installer, run as administrator)..but in control panel I don't see the tom tom ...

Re: re-connection problems

Zsolt — Mon, 09 Apr 2012 10:49:06 GMT

Try to restart the computer, and keep pressing the F8 button. At the system startup menu, select either Disable Driver Signature or Debugging Mode. When it starts up, try to connect the unit again.

Re: re-connection problems

costy_toxic — Mon, 09 Apr 2012 12:10:20 GMT

:( I try first Debugging Mode..then i connect the tom tom...same txet : not connected...then I restarted again my laptop...press F8..and either Disable Driver Signature ....still nothing...:(...

Re: re-connection problems

N1KK178 — Mon, 09 Apr 2012 12:19:54 GMT

Hi there i have the via series and have spend nearly 8 hours trying to get my pc to recognise my tomtom only to find out that this information Note: The following navigation devices do not connect to HOME: GO 1000 series, GO LIVE 800 series, Via series, Start 20 series, Blue&Me TomTom 2 LIVE, Sony XNV, TomTom Connect.
Go to www.tomtom.com/getstarted to download the free TomTom driver and connect to MyTomTom.

So after all day i find out you can only use MyTomTom which is the website that comes up when you plug your tomtom into your pc

Re: re-connection problems

costy_toxic — Mon, 09 Apr 2012 12:30:42 GMT

when I go to tomtom/getstarted...I have a massage on the display: : connected device not linked to this account / this navigation deviceconnected to your computer is not linked to this account....then down to this page it's another text : lonk the connected device to this account....if a press click ...it;s antother red box..not connected

Re: re-connection problems

costy_toxic — Mon, 09 Apr 2012 12:36:11 GMT

i have allready instaled MyTomTom.aplication...but down on right hand..when you click the button tomtom... I have a message :NOT CONNECTED / PLEASE CONNECT YOUR NAVIGATION DEVICE TO GET UPDATES.

Re: re-connection problems

Zsolt — Mon, 09 Apr 2012 14:44:49 GMT

@costy_toxic: As you've tried a few basic steps already, best would be to call CS and they can give you some other advice over the phone. Mind you, the lines might be a bit busy these days.

Re: re-connection problems

costy_toxic — Mon, 23 Apr 2012 18:46:06 GMT

where it's the phone number for CS?? help...stil i can not re- connect My Tom Tom to PC...

Re: re-connection problems

Zsolt — Mon, 23 Apr 2012 20:06:36 GMT

0845 161 0009
Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

or

020 7387 5444

Re: re-connection problems

costy_toxic — Mon, 23 Apr 2012 20:30:18 GMT

I have a message on my account : T"the navigation device connected to your computer is not linked to this account " If I press the button below ( link the connected devive to this account ) nothing it's happening..

What it's meens!?!?

Re: re-connection problems

Zsolt — Mon, 23 Apr 2012 20:35:19 GMT

You need to call customer services to manually link your device to the account. Have you tried using Firefox?

Re: re-connection problems

costy_toxic — Mon, 23 Apr 2012 21:03:45 GMT

just a few seconds I try with mozzila....nothing :(