topic Re: No GPS signal in GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

No GPS signal

TT-user — Sat, 31 Mar 2012 18:03:36 GMT

Today we have no GPS signal anymore. I try to download an update, to set the TomTom back to fabrics installations and I've tried to reset the TomTom, but nothing works. What is your suggestion? We hope we can fix it.

Re: No GPS signal

Mjsmith — Sat, 31 Mar 2012 18:33:13 GMT

Me too I was up north and live down south i thought i would never ever get lost with my brand new via 125

Re: No GPS signal

hulovav — Sat, 31 Mar 2012 18:56:46 GMT

Greeting from Germany. We have the same problem, no GPS signal. I have downloaded new maps, restarted many times my navi, but nothing. Can anybody HELP?

Re: No GPS signal

Zsolt — Sat, 31 Mar 2012 19:40:59 GMT

St.pid question, but is there maybe some strong Sun flare or something? It shouldn't cause trouble really in a coverage like this, but who knows.

Re: No GPS signal

hulovav — Sat, 31 Mar 2012 19:44:14 GMT

Thank you for your answer. It was helpful.

Re: No GPS signal

Woosh — Sat, 31 Mar 2012 19:53:21 GMT

I've had the same problems today in the UK. Still no GPS signal all the way home (200 miles)

Re: No GPS signal

Zsolt — Sat, 31 Mar 2012 19:55:33 GMT

@hulovav: Was it or was it not, yet a valid point. 3 different countries, most probably you all have different units on different software. What are the chances that it is due to TomTom (as the company)?

Re: No GPS signal

Woosh — Sat, 31 Mar 2012 19:59:40 GMT

I'll try mine again in the morning and see what i get :smileyhappy:

Re: No GPS signal

jcsshane — Sat, 31 Mar 2012 20:20:23 GMT

So get this ~ I was talking to the "Help Desk" tech support people - They said they are aware of the satelite problem and are working on it now. I explained that I have 2 older model TomTom units and that they are working just fine. So it would not be a satelite issue but a software issue on the new units. He kept saying it was a satelite issue and not a software issue - Pretty much a crock!

I have rebooted my unit {Holding the off button down for about 20 sec. until it reboots} on my VIA model - Seems to work most of the time - Man I hate being lied to by those nerds!

Re: No GPS signal

Zsolt — Sat, 31 Mar 2012 20:23:49 GMT

How would TomTom work on a satellite issue? They send the guys up ;)

Re: No GPS signal

JoanTeixi — Sat, 31 Mar 2012 21:26:35 GMT

Hey. Today I had the same problem: There is no GPS signal.
I've gone to Spain and Andorra.
Luckily my knowledge the way.

Re: No GPS signal

Coaxial — Sat, 31 Mar 2012 21:30:16 GMT

Same problem here in belgium since more than 8 hours. You drive 130km, you stop to eat and when you want to restart no more signal... At this point you just praise signalisation...

Re: No GPS signal

hunguyen027 — Sat, 31 Mar 2012 22:22:01 GMT

Reset the unit by holding power button for approx. 20s appears to work fine for me.

Re: No GPS signal

Zsolt — Sat, 31 Mar 2012 22:28:44 GMT

@all with the problem: Can you please edit the posts with your actual software version and model, to see if there is anything in common?

Re: No GPS signal

Zsolt — Sat, 31 Mar 2012 22:50:36 GMT

OK. Just tested mine, GO820, v11.035. Switched on, seen 7 satellites within a minute, but couldn't get satellite lock. Switched off, done a soft reset, switched back on, seen 6 satellites within a minute and could get lock on 4, and 90% signal strength.

Re: No GPS signal

jcsshane — Sat, 31 Mar 2012 23:11:10 GMT

Same here ~ VIA 1505TM ~ V11.035

The Reboot I originally posted works about half the time - And I know this may sound goffy - Seems to work better off battery power as opposed to either computer or Auto charge

Go figure - jc

Re: No GPS signal

applejax — Sat, 31 Mar 2012 23:55:19 GMT

I live in southern California and I have not been able to getr a GPS sigal for days. Tried both a soft re-boot and a system reset several times but still no GPS.

app 11.035.890538.74

gps 2.16.201 88313, boot 642776

Re: No GPS signal

Zsolt — Sun, 01 Apr 2012 00:20:37 GMT

So far the 11.035 is the common point, however for some the soft reset helps, for others not.

Re: No GPS signal

redwing9916 — Sun, 01 Apr 2012 00:29:40 GMT

yeah i lost my gps signal this morning in new york/new jersey. it's a good thing i have a spare garmin gps in my car which was able to acquire gps signal. i tried hard reset, reset factoring setting but all to no avail. what's going on. today was inclement weather so perhaps the thick clouds was affecting gps signal. but how come my garmin was able to lock on.

Re: No GPS signal

C-Sue — Sun, 01 Apr 2012 00:29:52 GMT

I too am getting no GPS signal on my TomTom device- which I have had for less than a month. I was driving today in the Atlanta metro area- I have GPS on my cell phone and it was working just fine- so I don't think it's the satellites either or all of the other devices out there wouldn't work either.