topic Re: can't get mytomtom to work on my computer in GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

can't get mytomtom to work on my computer

jlano — Sun, 27 Nov 2011 18:22:31 GMT

Just bought a Via 1505 and downloaded mytomtom. i'm having trouble with activating lifetime maps, won't let me register either also can't e-mail tomtom! what am i doing wrong?

Re: can't get mytomtom to work on my computer

Lupus1 — Sun, 27 Nov 2011 21:31:57 GMT

Hi,

there are a few troubles known concerning the myTT application.

Use either Mozilla Firefox or Google Chrome as default browser.
Set the port in your myTT application from port 4000 to i.e. 4001 or 5000.
Clear the cache of both your myTT application as well as your browser.
Make sure the myTT application is allowed to fully access the internet and isn't blocked by any antivirus or firewall software.
Go to your network connections and set the network symbolizing your device as trusted network.

Concerning your problem with activating your lifetime maps please call CS as the activation option in the myTT application is not working yet. They'll activate the lifetime maps for you if you provide them with your activation code and maybe some proof that it is really your device and activation code.

Regards

Lars.

Re: can't get mytomtom to work on my computer

jlano — Sun, 27 Nov 2011 22:48:49 GMT

Thank you Lars. those tips helped!

Re: can't get mytomtom to work on my computer

adriantom — Sun, 11 Dec 2011 17:21:36 GMT

Hello,

I'm having problems trying to do this "Go to your network connections and set the network symbolizing your device as trusted network."

I'm using Windows 7 in the Network and Sharing Center, I see the "Unidentified Network" but all I can do is click on the bench to view its name (i can't even change it). I've been tinkering with it for a while and Googling with no luck.

Can you help me understand how I change the Unidentified Network to a trust network?

Thanks!

Adrian

Re: can't get mytomtom to work on my computer

laz45 — Sun, 11 Dec 2011 17:33:07 GMT

You should be able to right click it and go to the properties menu.....

Open the Network and Sharing Center and check on it there also...

just to acces it that is. You'll need to check your anti virus software,

what you use/run may be restricting it,that's probably where the issue is.

Check that or Windows Firewall if that's what you use...

Start there and check back,you should go through steps 1 by 1 so you

know exactly what step handles this...