topic Re: 2505 Battery Problems in GO 800 / 1000 / 2000 / Via / Start 20 and 60 Series (MyTomTom)

2505 Battery Problems

JJF — Fri, 10 Jun 2011 01:53:23 GMT

This Device has been a disappointment since day 1. Not only was it incredibly expensive, but after only 5 months of use, the unit is turning of every time my car charger becomes dislodged. Support is very unhelpful basically blaming me, and telling me they can not troubleshoot the device because it does not show up as a drive on my computer. I don't recollect this device ever showing up on my computer, which was another complaint, the lack of ability to customize this device through downloads. I understand why Best Buy stopped carrying this model, and I hope I can get further with them on this issue than I did with the TomTom Support woman who was busy talking down to me. This is my 4th TomTom device, and I depend heavily on it, but after the angst I just received, I believe Google Navigator is in my future.

Re: 2505 Battery Problems

dazza24 — Fri, 10 Jun 2011 01:57:40 GMT

hi just a thought you havent got it set to power down when external power lost have you

settings=battery saving- make sure the "device stays on when external power is lost" is checked

Re: 2505 Battery Problems

JJF — Fri, 10 Jun 2011 02:02:30 GMT

it is checked. it worked fine until today. thanks though.

Re: 2505 Battery Problems

dazza24 — Fri, 10 Jun 2011 02:05:41 GMT

shame worth a try though,sorry to hear about your experience with tomtom.have they offered you any direction (exuse the pun)as to what steps to take if the battery is faulty

Re: 2505 Battery Problems

JJF — Fri, 10 Jun 2011 02:15:18 GMT

I agreed to let it charge overnight on my pc. support lady told me car charger only maintains current charge, and will not actually charge the unit. funny, it worked for 5 months. I don't expect it will work. time will tell. maybe i'll get a reply to my support email which I sent while I was on hold for a half an hour, twice. not feeling really good about tomtom right now.

Re: 2505 Battery Problems

dazza24 — Fri, 10 Jun 2011 02:32:31 GMT

good luck,keep us all updated if you could

as for the adviser she needs to look at there own site ,the chargers they sell clearly states

With this spare charger you can be sure your device is always fully charged while you drive. Simply plug the adapter into your vehicle’s power socket for faster charging of any of your USB devices. Compatible with all USB, mini and micro USB devices.

now how can they fully charge if there only maintaining current charge

Re: 2505 Battery Problems

JJF — Fri, 10 Jun 2011 02:38:17 GMT

thank you

Re: 2505 Battery Problems

JJF — Fri, 10 Jun 2011 12:19:51 GMT

After charging the unit overnight, the result is the samae. I called TomTom Support this morning and they were very helpful this time. They immediately agreed to swap out the unit. I'm thankful I finally got to deal with a professional.

Re: 2505 Battery Problems

dazza24 — Fri, 10 Jun 2011 12:30:50 GMT

hi glad to hear you all sorted ,its a shame you sometimes have to call them a few times to finally get through to a employee that wants to help ,how much easier it would be if they were all helpfull.

Re: 2505 Battery Problems

big — Fri, 08 Jul 2011 04:50:40 GMT

They agreed to swap mine out too, but it's just sitting at TomTom since last month because they have no replacements to send! So now I have nothing at all... thanks, TomTom.

Re: 2505 Battery Problems

regor — Fri, 08 Jul 2011 16:02:22 GMT

Hummm, not good. Did you asked if they would give you the next model up in exchange instead, or how about a voucher that would allow you to pick it up at a store ?

Re: 2505 Battery Problems

big — Fri, 08 Jul 2011 16:08:22 GMT

>Did you asked if they would give you the next model up in exchange instead

No, I didn't. I don't have high hopes for them doing that (or for the next model either, based upon reaction to the 2535 on these forums!) but I can call them back next week if nothing moves by then and give it a try. Thanks.

Re: 2505 Battery Problems

JonF — Fri, 08 Jul 2011 16:10:51 GMT

My battery is showing similar problems.

Re: 2505 Battery Problems

JonF — Fri, 08 Jul 2011 16:13:47 GMT

Your support lady must be unaware of the message which appears on my Tomtom namely "battery charging"

Re: 2505 Battery Problems

big — Fri, 08 Jul 2011 16:18:34 GMT

Hi JonF. The battery charges just fine -- in fact, the diagnostics screen shows it charged and the light changes from orange to green showing it's fully charged. It just doesn't work from the battery.

Re: 2505 Battery Problems

NC — Fri, 08 Jul 2011 19:33:51 GMT

If it is fully charged (light changed from orange to green) and it shuts complete off at the moment you disconnect the power cord, there is nothing you can do to fix it. Get it replaced.

Re: 2505 Battery Problems

big — Fri, 08 Jul 2011 19:53:47 GMT

NC wrote:
If it is fully charged (light changed from orange to green) and it shuts complete off at the moment you disconnect the power cord, there is nothing you can do to fix it. Get it replaced.

If you can. I'm still waiting for them to find a replacement to send me. "Out of stock" I'm told.

Re: 2505 Battery Problems

NC — Fri, 08 Jul 2011 20:11:19 GMT

That is ashame. Battery issues have been on several TomTom's product lines for years. I hope someday they will come up with a model that would allow consumers to change batteries.

I am a 2505 myself, I guess I've been lucky so far.

big wrote:
If you can. I'm still waiting for them to find a replacement to send me. "Out of stock" I'm told.

Re: 2505 Battery Problems

big — Fri, 08 Jul 2011 20:30:30 GMT

NC wrote:
That is ashame. Battery issues have been on several TomTom's product lines for years. I hope someday they will come up with a model that would allow consumers to change batteries.

Except in this case it's not a battery issue. The battery charges, holds a charge and the unit knows it's charged per the diagnostics screen. All indications are it's a bad firmware update which caused this problem. (i.e. The problem happened to many people at the same time, suddenly, right after applying an update.)

Re: 2505 Battery Problems

JJF — Fri, 15 Jul 2011 00:43:05 GMT

Here we go again! Got my replacement 2505 about 3 weeks ago, battery is already dead. There is certainly a problem with this Model. Support asked me to charge via my computer USB for 4 hours but the result is the same. This Model should be recalled and TOMTOM should be decent enough to handle it. I've asked about replacing it with another model but honestly, I'm a little shell shocked and don't know which way to go. I only know I paid $320 and have only had about 6 months of use. Even if they get me past a year with this model, and I'm off warranty, then where do I go from there ?