topic Re: No connection to Live Services in LIVE Services, HD Traffic and other Services

LIVE Services outage (Error 148)

Ditte — Wed, 11 Apr 2012 13:12:54 GMT

Hi everyone,

Update 11th April:

We’re happy to report that LIVE Services are now back to normal. Vodafone were able to restore the service for most affected customers over the weekend.

Thursday 5th April:

We are aware that some customers are not receiving traffic information and other LIVE Services (you may see error 148). This is the result of a fire in Vodafone’s datacentre in Rotterdam, The Netherlands. Vodafone is resolving the situation. We have been told that some of the effects could last for a number of days.

We're sorry for the inconvenience this is causing you. We will give you an update as soon as we have new information.

Thank you for your attention,

-Ditte

Re: LIVE Services outage (Error 148)

AstraTwinTop — Thu, 05 Apr 2012 13:30:53 GMT

Will we get a subscription credit during this period? As customers we have already had to suffer a huge amount of inconvenience and time trying to resolve this issue straight after the GPS fault.

Re: LIVE Services outage (Error 148)

J_urbain — Thu, 05 Apr 2012 13:34:26 GMT

Hi there.

Does TomTom foresee any compensation for the problem caused by this third party network?

Not having access to Live Services is a reeeeeeal problem for me now.

Thank you for your collaboration.

Best regards,

Re: LIVE Services outage (Error 148)

rxe — Thu, 05 Apr 2012 13:43:38 GMT

OK, where do you see the error codes?

i have updated to fix the GPS issues, and bought a new year of Live services. The device just sits there with a "please wait a moment" message. No error code. Is this the same problem?

Re: LIVE Services outage (Error 148)

kitesurf93 — Thu, 05 Apr 2012 13:50:51 GMT

Hi everyone,

It's a real problem to navigate around the big city. I expected that this problem will be resolve in short time. TomTom Live It's not free !!!!!!

Sincerely.

Re: LIVE Services outage (Error 148)

juliexfraser — Thu, 05 Apr 2012 13:51:03 GMT

Almost certainly the same problem. I only saw the error code once when it first happened yesterday. Since then the symptoms are as you describe.

Re: LIVE Services outage (Error 148)

rxe — Thu, 05 Apr 2012 13:53:01 GMT

Cheers. Reassuring (I suppose!)

Re: LIVE Services outage (Error 148)

Cupidcat — Thu, 05 Apr 2012 13:54:57 GMT

After updateing the GPS data, my live services are inactive with the message " Einen Moment bitte..."

Please would you give us some information!

Re: LIVE Services outage (Error 148)

flipper — Thu, 05 Apr 2012 14:03:16 GMT

yep getting the same thing on a Via125 Europe.

Contacted support this morning and they suggested a reset factory setting, waiting for language selection screen then holding down the power button until you hear the TomTom drum noise, enter county info again and wait for connection. Alls working again - apart from loosing all the settings and favs ;(

Re: LIVE Services outage (Error 148)

arcimarco — Thu, 05 Apr 2012 14:18:45 GMT

We're sorry .. just this ?

I spent time and money for nothing ... two big issues in few days !!!

You are loser in market

Re: LIVE Services outage (Error 148)

BigAndyd — Thu, 05 Apr 2012 14:22:48 GMT

At last someone at TomTom has realised that there is a problem with their service. No mention of when it'll be sorted or refund/service extension.

How come though people who have not upgraded can still use the Live Service and I can use it via my iPhone App?

Not a happy customer!

Re: LIVE Services outage (Error 148)

juliexfraser — Thu, 05 Apr 2012 14:37:18 GMT

Coincidence. I had the problem before the upgrade. My husband doesn't (before or after upgrade). Must be due to how the SIM cards have been registered so that only certain users are affected.

Re: LIVE Services outage (Error 148)

TR — Thu, 05 Apr 2012 14:37:41 GMT

I have bought TOMTOM Start20 for my trip to Poland,and how can I travel with that problem,I cant use it,so will I get my money back or what? I must buy different GPS to go for my trip....What shall I do?

Re: LIVE Services outage (Error 148)

Andy_P — Thu, 05 Apr 2012 14:43:30 GMT

TR... This topic is about LIVE Services outage (Traffic, Weather erc.) Your Start 20 does not have LIVE Services.

Are you having the entirely different GPS satellite reeption issue for which a "fix" has already been released?

Re: LIVE Services outage (Error 148)

flipper — Thu, 05 Apr 2012 14:44:52 GMT

get a refund, buy a map and listen to the travel news ;)

Re: LIVE Services outage (Error 148)

Cupidcat — Thu, 05 Apr 2012 14:45:00 GMT

I tried that, lost all my settings and it still doesn't work - to all others, wait until TT fixes the problem!

Re: LIVE Services outage (Error 148)

arcimarco — Thu, 05 Apr 2012 14:57:58 GMT

yep !!
maybe it's the only solution :)

Re: LIVE Services outage (Error 148)

gluca — Thu, 05 Apr 2012 15:09:11 GMT

Hello

Yesterday, Wednesday April 4th, I updated to the latest Software on my Go Live 820 and this morning I was unable to access the LIVE services. On Tuesday April 3rd the Live services were operating as normal. I don't have any error and I noticed, by looking under the Connections menu, that the device doesn't connect to the Vodafone network. As I live in Italy I am wondering if I am affected by the same issue described in this thread or if I might have been hit by a bug in the new software release.

I'd appreciate if someone from TomTom's staff could clarify.

Regards

Re: LIVE Services outage (Error 148)

Ditte — Thu, 05 Apr 2012 15:12:00 GMT

Hi Gluca,

It's the same issue. For more information you can read the Italian FAQ on the problem: http://www.tomtom.com/16076

Thank you,
Ditte

Re: LIVE Services outage (Error 148)

Mrmot — Thu, 05 Apr 2012 15:55:54 GMT

It seems some sort of malediction strikes TT this days. After GPS problem now we have this.

Was reading some news and it seems this fire accident is not tomtom faults but we suffer lack of Live services here in Italy too.

Hope this will be fixed soon.

BTW, only the end of the world can make me betray tomtom. Faithfull forever!