topic Live not working in LIVE Services, HD Traffic and other Services

Live not working

Dad — Thu, 29 Mar 2012 19:02:07 GMT

Hi every one, Is it only me ???, or is the Tomtom Server down, Not had a signal for two Days now - very strange,Dave.

Re: Live not working

laz45 — Thu, 29 Mar 2012 19:11:31 GMT

Have you checked on your device and made sure your signed in information sharing in on?

Re: Live not working

Dad — Thu, 29 Mar 2012 20:34:05 GMT

Yes I had checked all that - but after two Days it just came back on,

Thanks for the help, Dave.

Re: Live not working

TM — Tue, 03 Apr 2012 07:10:06 GMT

My Live services stopped working yesterday. Tried soft reset etc but nothing worked. Then tried logging in to my account (on the GPS) by just confirming the default/previous entered username and password. Then I was suddenly connected. Somehow it seems I needed to confirm these manually again.

But now TT have to solve the currently more important issue with the GPS No Connection!

Re: Live not working

CLEVAL — Thu, 05 Apr 2012 15:09:12 GMT

Hi Dave,

me too, starting from yesterday morning, have Live services out of order. The TT call center told me there is a server problem. No other details at the moment.

Bye

Re: Live not working

shajrahman — Fri, 06 Apr 2012 11:33:24 GMT

live service not working and gprs signal not working top gear live 820

Re: Live not working

markItalt — Fri, 06 Apr 2012 13:22:42 GMT

6 April 2012

Live service Tomtom died: not active in all of Italy.

For Easter, there are millions of cars on the road so you can imagine the damage received by TomTom customers.

I have a blank for MCC/MNC. NO NUMBER

My SIM ID appears and disappears, why ?

The radio signal does not appear in the fingers.

TOTAL BLACKOUT

NO NEWS 'FROM MANAGERS AND EXECUTIVES TOMTOM :smileysad:

TomTom CEO Mr. Harold Goddijn 're reading all these problems?

Expect a press release or are already on holiday?

Re: Live not working

rm41mor — Wed, 13 Jun 2012 20:37:21 GMT

I am ONCE AGAIN on hold for a supervisor. They have been telling me for TWO days that they are working on this issue and everybody I talk to at TomTom tells me they will get back to me "within 2 hours" They must LOVE the number 2 because it's always been elevated to the "2nd level" or they will call me back in "2 hours"

I purchased 5 of the 2535 M Lives for my company. I had the presence of mind to set mine up first and make sure it worked properly so I could show my employees all these "wonderful" features which do NOT work.

The idiot I spoke with earlier today, and I should tell you he is a supervisor, told me my device isn't registered or activated which it CLEARLY IS-I know this because when I plug in serial number it tells me my device is up to date! Not bad for a piece of equipment that isn't even registered eh?

So this evening "Joe" came on the line and "Joe" BARELY speaks english but don't EVEN get me started on THAT topic! I am now among the rest of you who have been told "yes it has been escalated to the 2nd level-there's that number 2 again!

Earlier today, the supervisor "Davis" told me now that he has my serial number he can activate the SIM card in my device and he would.....you guessed it....call me back in 2 hours! What a surprise he never called me back.

If ANYONE has resolved this issue I would REALLY appreciate it if you would post how you did it so the rest of us can get our devices working.

Thanks for any help you can offer!

Re: Live not working

lanantip — Thu, 14 Jun 2012 04:51:30 GMT

got my go2535m today and just added myself to this group waiting for 'live service' to work.

i bought this model solely because of the 'hd traffic' but was disappointed on my first day.

any help or update with a solution will really help.

Re: Live not working

lanantip — Thu, 14 Jun 2012 13:50:16 GMT

i made a call to the customer service and spoke with a Leo. i told him about the problem with the connection. it was the sim card that he needs to activate before it can connect to the service.

Leo was so courteous and handled the call professionally.

15 minute call..problem solved.

i'm happy now.

Re: Live not working

adambarnes85 — Thu, 14 Jun 2012 17:56:28 GMT

Hi i have a TT 9150 and my live services is not working. only had it a couple of days so im pretty stuck any help would be good.

Re: Live not working

Speed895 — Thu, 14 Jun 2012 19:12:26 GMT

Check your sim card in your device. MInes wasnt working because my sim wasnt activated.

Re: Live not working

Charmer — Fri, 15 Jun 2012 10:16:27 GMT

Live Services has not worked for me all week.

Anyone else in the UK having the same problem.

Still waiting for Customer Services to get back to me!

Re: Live not working

Ditte — Fri, 15 Jun 2012 12:59:57 GMT

Hi guys,

If you're experienceing connectivity issues on your device then please send me the following information via Private Message. (Click the link to directly send me a PM)

Serial Number:
SIM or ICCID:
Application version:
Map Version:
What time and date did you experience the issue: For instance: "Between 12:00PM and 12:15PM on May 15th"
Your start location: Address or coordinates
Your end location:
Approximate location when not connected: for instance "A few kilometers/miles south of Washington DC on XX highway"

+ Any additional information you may find relevant:

This information will then be forwarded for investigation. :)

Thank you,
Ditte

Re: Live not working

LAMG — Fri, 15 Jun 2012 17:30:15 GMT

I have the same problem, I got a Via120

Re: Live not working

adambarnes85 — Fri, 15 Jun 2012 17:49:47 GMT

how do i check my sim card?

Re: Live not working

adambarnes85 — Fri, 15 Jun 2012 17:51:33 GMT

i have had my TT3days and my live has nt worked at all

Re: Live not working

Speed895 — Fri, 15 Jun 2012 17:54:44 GMT

Jus write to Ditte She can have the techs check it from their end.

Re: Live not working

STEL — Fri, 15 Jun 2012 22:36:39 GMT

I have the same problem. It hasn 't been working since I bought a new one year update. I get a very short message that the battery level is too low. My Tomtom is one year old and I think it 's very bad if the battery is unchargable after so short time. I have two Navigon in my other cars and have never had any problems with them. So far I have not recieved any answer from the supportcenter. I will by a new Navigon instead. Good luck!!

Re: Live not working

ap4441f02620 — Thu, 05 Jul 2012 21:39:29 GMT

why my tomtom stopping not working?!