topic Re: HD Traffic useless on iPhone in LIVE Services, HD Traffic and other Services

HD Traffic useless on iPhone

rickd — Mon, 22 Aug 2011 00:57:55 GMT

After the change to HD traffic with the 1.8 version, I'm fiding that my traffic subscription is essentially useless. What seems to happen is that if the app can't get traffic data, it seems to assumes that means that there isn't any traffic - even if it was showing hours-long delays just a couple minutes ago. This happens quite a bit, so when I do get a sugguston to re-route, the loss of traffic info means that it's followed by another suggusiton to reroute after the next traffic 'update'.

Is there a plan to fix this?

Re: HD Traffic useless on iPhone

curtisamiller — Mon, 29 Aug 2011 22:11:37 GMT

I am having the exact same issue. Have you found a fix for this yet? I find that when the Tom Tom traffic all of a sudden switches incorrectly to no traffic I quit the application and restart it. Then is work fine for 5 or 10 minutes then the problem comes back.

Re: HD Traffic useless on iPhone

Sky_Lord — Mon, 29 Aug 2011 22:24:28 GMT

TT have reduced the radius dramatically on all devices for HD traffic. It looks ahead 40 minutes. Useless in the uk because by the time the full extent of the problem appears it may be to late to avoid.

Re: HD Traffic useless on iPhone

ScottJ — Wed, 31 Aug 2011 21:08:31 GMT

I have this same issue. It has nothing to do with the radius. Major delays (very close ahead, or even that I am currently stuck in) will disappear, then reappear a few minutes later.

Since the iPhone app was updated to HD Traffic, the traffic data has become completely unreliable. Very disappointed.

Is it also true that "normal" delays (as predicted by IQ Routes) will not show up on the incident map? I've been stuck in some pretty severe "normal" traffic while TomTom showed a green light (no traffic incidents). That is not what I expect when I see a green light.

Re: HD Traffic useless on iPhone

rickd — Thu, 01 Sep 2011 03:55:37 GMT

curtisamiller wrote:
I am having the exact same issue. Have you found a fix for this yet? I find that when the Tom Tom traffic all of a sudden switches incorrectly to no traffic I quit the application and restart it. Then is work fine for 5 or 10 minutes then the problem comes back.

I hadn't thought of doing that. It seems to help somewhat as long as you know that there ought to be traffic where you are. Nothing else seems to help.

Re: HD Traffic useless on iPhone

rickd — Thu, 01 Sep 2011 03:58:29 GMT

ScottJ wrote:
I have this same issue. It has nothing to do with the radius. Major delays (very close ahead, or even that I am currently stuck in) will disappear, then reappear a few minutes later.

Since the iPhone app was updated to HD Traffic, the traffic data has become completely unreliable. Very disappointed.

Is it also true that "normal" delays (as predicted by IQ Routes) will not show up on the incident map? I've been stuck in some pretty severe "normal" traffic while TomTom showed a green light (no traffic incidents). That is not what I expect when I see a green light.

I have seen that too. 'Normal' delays should show up - the big one(s) near my normal at-home route show up during the infrequent moments when HD Traffic is actually working.

Re: HD Traffic useless on iPhone

ScottJ — Thu, 01 Sep 2011 18:21:14 GMT

Since yesterday evening I've had nothing but "Unable to update Traffic". Combine that with an unexpected 20 minute traffic delay on my commute this morning and it's testing my patience with Tomtom.

I expected to come here and see lots of people complaining about this latest outage. Since I don't see that, maybe it's just me.

Re: HD Traffic useless on iPhone

ScottJ — Thu, 01 Sep 2011 18:24:43 GMT

ScottJ wrote:
Since yesterday evening I've had nothing but "Unable to update Traffic". Combine that with an unexpected 20 minute traffic delay on my commute this morning and it's testing my patience with Tomtom.

I expected to come here and see lots of people complaining about this latest outage. Since I don't see that, maybe it's just me.

Although at least in this case I was aware that I did not have traffic data. Usually it just shows a green light when there's 20 minutes of delay.

Re: HD Traffic useless on iPhone

chuckrock11 — Wed, 07 Sep 2011 16:01:47 GMT

I have the same issue on the iPhone. Incorrectly reports that a route is completely clear only for me to get on the road and get stuck in bumper to bumper traffic. Or sometimes Tom Tom says there is a delay but then on the first traffic update, it changes to no delay, while I'm sitting in or just arriving at the traffic and this is on a major road in a major city (I-76 in Philadelphia), I could understand if this happened occasionally on some unknown backroad but you can't get 76 right??? Tom Tom, please fix or credit customers who are paying for this and expecting some accuracy from this "New and improved, revolutionary HD Traffic" service.

Re: HD Traffic useless on iPhone

asfd64 — Thu, 08 Sep 2011 15:25:42 GMT

I am seeing the same issue here. The last 2 days I have kept the traffic map up on the screen on my way to work and back. At the start of the trip I see all the traffic on the map, then at some random point on the trip they start to disappear until none are left. A few minutes later they start to come back but I only see a fraction of what shows on www.tomtom.com/livetraffic It's only when I close the app completely and restart it that I will get all the traffic back. It's hard to trust the navigation when the traffic in the background seems unreliable.

Re: HD Traffic useless on iPhone

ScottJ — Thu, 08 Sep 2011 15:54:12 GMT

asfd64 wrote:
I am seeing the same issue here. The last 2 days I have kept the traffic map up on the screen on my way to work and back. At the start of the trip I see all the traffic on the map, then at some random point on the trip they start to disappear until none are left. A few minutes later they start to come back but I only see a fraction of what shows on www.tomtom.com/livetraffic It's only when I close the app completely and restart it that I will get all the traffic back. It's hard to trust the navigation when the traffic in the background seems unreliable.

That's better than I'm getting lately. The past week or so I've had nothing but "Unable to update traffic" every time I start up the Tomtom app.

Re: HD Traffic useless on iPhone

asfd64 — Thu, 08 Sep 2011 15:58:38 GMT

I had that problem last week when I was connected to a VPN from my phone but appeared to work when I disconnected. Now it seems like it comes and goes but once it starts losing traffic it never comes fully back until I close the app and open it again.

Re: HD Traffic useless on iPhone

asfd64 — Fri, 16 Sep 2011 15:06:11 GMT

It would be nice if someone from TomTom could confirm and update us on this issue, I am having to restart the app 3-4 times a trip to keep traffic up to date.

Re: HD Traffic useless on iPhone

ScottJ — Fri, 16 Sep 2011 18:00:07 GMT

ScottJ wrote:
That's better than I'm getting lately. The past week or so I've had nothing but "Unable to update traffic" every time I start up the Tomtom app.

I figured this one out. I changed my password here on tomtom.com and it broke my traffic service. I had to do a "Restore Purchases" on the iPhone app, and now traffic is working again.

Now I'm back to the same place as everyone else: green lights despite bad traffic jams all over the place.

Re: HD Traffic useless on iPhone

asfd64 — Fri, 16 Sep 2011 18:03:50 GMT

Try keeping the traffic map on the screen while driving and see what happens, mine will be full at the start of my trip then randomly they get cleared from the map. Only get them back when I restart the app. I have tried deleting the app and installing it again and restoring purchases but I have the same issue.

Re: HD Traffic useless on iPhone

chuckrock11 — Fri, 16 Sep 2011 18:12:44 GMT

Same exact behavior here. This seems to have started when they updated iPhones to HD traffic. I didn't see this issue before then.

Re: HD Traffic useless on iPhone

asfd64 — Fri, 16 Sep 2011 18:14:45 GMT

Interesting, I just bought the app a few weeks ago so all I've seen is the broken HD traffic.

Re: HD Traffic useless on iPhone

ScottJ — Fri, 16 Sep 2011 19:23:29 GMT

chuckrock11 wrote:
Same exact behavior here. This seems to have started when they updated iPhones to HD traffic. I didn't see this issue before then.

Agreed. It worked much better before the "HD Traffic" update.