topic Unable to connect to live services in LIVE Services, HD Traffic and other Services

Unable to connect to live services

DCH — Mon, 30 May 2011 16:46:10 GMT

I have just purchased a GoLive 1000 UK. When I try to connect to live services which are prepaid for a year I get the message "Cannot connect to live services please try again later. ERROR CODE 148" If I try to connect to my Tom Tom account I get the same message. I have tried a factory reset to no avail. Can anyone help please

Re: Unable to connect to live services

dazza24 — Mon, 30 May 2011 19:57:09 GMT

hi tap screen,thensettings=status and information=version information=network this should inform you if you have a connection as the sim could be faulty.when you get to final screen make a note of your mcc/mnc sim id imei and model and if no signal contact customer services 0845 161 0009 have your unit with you as they will want the serial number aswell

ps just seen this from tomtom employee similar to what i said but with an addition

http://discussions.tomtom.com/t5/TomTom-GO-1000-2000-Via-Start-20/TT-Via-Live-120/td-p/34707

Re: Unable to connect to live services

DCH — Wed, 01 Jun 2011 09:38:44 GMT

Thanks for your suggestions. I am at present having email exchanges with customer services. I have tried the resets etc. as they requested and I have sent them the details they requested. At present awaiting a reply.

Re: Unable to connect to live services

dazza24 — Thu, 02 Jun 2011 04:47:38 GMT

good luck

Re: Unable to connect to live services

DCH — Sat, 04 Jun 2011 17:19:43 GMT

Thank you for your help. Tom Tom have authorised a replacement unit which I will collect from Currys on Tuesday. I will let you know if that works OK. Tom Tom tell me that being unable to connect to live services (which generates error code 148) only happens on a very small number of units and they don't have an answer to the problem because it is not general. Their technical services were very helpful. I suspect that the problem is simcard related and that Tom Tom were supplied with a number of faulty cards. This is only my assumption.

Re: Unable to connect to live services

Stefan — Sat, 04 Jun 2011 19:19:42 GMT

Glad that everything will turn out fine.:smileyhappy:

Re: Unable to connect to live services

majilhaw — Sun, 05 Jun 2011 08:51:16 GMT

I can only sympathise with your problem. I have been struggling with Live Services now for some weeks and have spent hours doing resets/uninstalling/ factory settings etc. I have had the device replaced but the problem still remains. I have on the odd occasion been able to access Live Services but then it has gone again.with the standard response.Try again later. I have also spent hours talking to Customer Services who have passed on all my Error reports/System Info to the 2nd Line Technical support. At the moment I can oly use the Map service so that Cameras are also not working. From the number of other customers reporting problems on the Forums I really believe there must be a serious server problem so at this stage I feel really frustrated and feel like discarding the product and have a try with a Garmin?

Re: Unable to connect to live services

DCH — Tue, 14 Jun 2011 08:44:04 GMT

I am now on my replacement unit but still having problems with intermittent access to live services, I am now waiting for the retailer (Currys) to get a unit as they have none in stock. They have offered me money back but as I purchased on limited time special offer I would have to pay an extra £50 to get a unit elsewhere so I have to wait. I wonder just how many people who dont use the forum are having this problem.

Re: Unable to connect to live services

smbunn — Sat, 18 Jun 2011 01:38:21 GMT

My World Navigator 1050 from New Zealand has the same error code. It workls fine in New Zealand and France, but gives me the same error message and code as you were getting in the UK and USA.

Do I need to contact Tom Tom to get it replaced?

Re: Unable to connect to live services

scas — Thu, 08 Sep 2011 19:27:39 GMT

I just ditched my 1000 and downgraded(??) to the XL IQ Live.

Over the past week I have got 3 devices and all have the dreaded 148 error.

Tech Support said it is highly unlikely to happen once. It happens when your sim card is dead.

I think it is unlikely the sim cards are all dead as I got 3 form 3 different shops in 3 different cities. I have seen in the fourms that a person had this error only when in Ireland. Maybe it happens if Tomtom hasn't paid their bills to Vodafone in the country where you are using the device.

If anyone has a better suggestion or a fix please let me know.

Re: Unable to connect to live services

chrispratt24 — Fri, 09 Sep 2011 13:54:50 GMT

DCH - where in the UK are you - we have a huge Live Services problem in South Wales at the moment - takes a very long time to connect.

Re: Unable to connect to live services

scas — Fri, 09 Sep 2011 17:44:48 GMT

Tomtom Live uses old vodafone technology. A 2g sim card. If you have poor vodafone coverage in your area your services wont work.

Re: Unable to connect to live services

chrispratt24 — Fri, 09 Sep 2011 18:09:37 GMT

We are in an excellent Vodafone signal area. Cardiff is the capital of Wales and we have 5 bars in a lot of this area. It's only a problem GETTING a connection, once it's connected, the connection is quick.

Re: Unable to connect to live services

scas — Fri, 09 Sep 2011 18:17:04 GMT

I'm at a loss then. Good luck with your problem.

Re: Unable to connect to live services

Mickiengland — Tue, 14 Feb 2012 20:10:09 GMT

Have exactly the same problem with a TomTom GO 950 LIVE!

The unit worked fine but then developed a fault whereby it kept rebooting. Think they then replaced it but have been unable to use LIVE services since. Started getting error message:

TomTom LIVE services do not work abroad or in an area without coverage – error code 2031

So the Customer Services guys (who I have to say are very helpful - albeit so far unable to resolve issues!) have reset my services, but now I get error code:

TomTom LIVE services. Please try again later. Error code 148

Will report this tonight so fingers crossed I'll get more guidance in the morning.

Have to say though that one of my issues with TomTom Customer Services is that they only work 9-5.30 Monday to Friday. So if I want to call them and let them have a go at solving problem on-line then I'll need to take a day off work!!!!

Re: Unable to connect to live services

stefalica — Fri, 17 Feb 2012 18:02:11 GMT

148 error does not mean sim card is dead. getting this error on my 2 devices and friends devices at present in Portsmouth UK area . so assume network failures gnerate a 148 error

Re: Unable to connect to live services

stuit — Sat, 16 Mar 2013 03:20:10 GMT

Hi,just reading back here about tbe 148 code.my XL IQ LIVE won't connect to live?I've tried the resets etc but nothing helps?seems a common problem.maybe time.to change device for Garmin or something similar?any help or ideas gratefully received.I'm gutted as my subscription has still 4months to run!hasn't worked to well since google got swapped? Thanks guys.

Re: Unable to connect to live services

Zsolt — Sat, 16 Mar 2013 10:18:06 GMT

Looks like some have the same issue in the UK at the moment, but not all:

http://discussions.tomtom.com/t5/LIVE-Services-HD-Traffic-and/LIVE-SERVICE-ERROR-148/m-p/458886/highlight/true#M14584

When you did reset the device, did you also enter the account details in the device again?

Re: Unable to connect to live services

stuit — Sat, 16 Mar 2013 14:34:58 GMT

After reset,it didnt ask for any account details?when I say I reset it,I mean I did the green screen restart?still,I'm sure others must have tried the whole Hogg so I'm thinking tom tom has server issues?...needs sorting fast tom tom!

Re: Unable to connect to live services

Zsolt — Sat, 16 Mar 2013 14:46:21 GMT

Soft reset usually doesn't help on LIVE issues. If you want, you can try a factory reset, but first make a backup.