topic Re: Join in with TomTom’s new Map Share Reporter in News and announcements

Join in with TomTom’s new Map Share Reporter

Ditte — Thu, 01 Sep 2011 16:39:40 GMT

Hi everyone,

TomToms new Map Share Reporter is an online tool that gives you a fast and simple way to report changes to TomTom maps. This is the successor to the Map Insight service Tele Atlas created a few years ago.

You can read our FAQ here.

Check out the tool here.

You can still make instant changes to your own map just by tapping them into your device.

Thank you for your attention,

Ditte

Kenneth edit: Fixed URL

Re: Join in with TomTom’s new Map Share Reporter

Megalos — Thu, 01 Sep 2011 15:08:27 GMT

Aha, this is so brilliant! So many users wanted this for quite some time now ;-). Are you planning to include more elements (like maximum speed and viaducts)?

Re: Join in with TomTom’s new Map Share Reporter

dhn — Thu, 01 Sep 2011 15:00:10 GMT

The tool link does not work for me.

Re: Join in with TomTom’s new Map Share Reporter

jonstrong — Thu, 01 Sep 2011 19:01:57 GMT

Great - Just reported my first error! I like being able to drag the pushpin to the precise location of the error - makes it really easy. Any idea how long it mght be before corrections could wind up appearing in map updates?

Re: Join in with TomTom’s new Map Share Reporter

sodtom — Thu, 01 Sep 2011 19:26:28 GMT

Ditte wrote:
Hi everyone,

TomToms new Map Share Reporter is an online tool that gives you a fast and simple way to report changes to TomTom maps. This is the successor to the Map Insight service Tele Atlas created a few years ago.

You can read our FAQ here.
Check out the tool here.

You can still make instant changes to your own map just by tapping them into your device.

Thank you for your attention,

Ditte

Kenneth edit: Fixed URL

Great, BUT WHY is the service based on old / unrelevant maps?!?!?! The map in the service is not even based on the current 875.xxx map which is used in so many device already!

Re: Join in with TomTom’s new Map Share Reporter

Traylaw — Fri, 02 Sep 2011 03:28:50 GMT

It seem to be about the same circa as the Insight Map...... But it does have a more fluid interface, especially zooming.

A definite improvement.....Now it needs a tab on TomTom's main page.so people can find it.

Re: Join in with TomTom’s new Map Share Reporter

hope68 — Fri, 02 Sep 2011 09:05:49 GMT

sodtom wrote:
Great, BUT WHY is the service based on old / unrelevant maps?!?!?! The map in the service is not even based on the current 875.xxx map which is used in so many device already!

True.

Why is TomTom anyway using old maps on their homepage for routing? If someone uses this service (the route-planner) and finds out that the routing is in his opinion wrong due to old map-data, he will not buy a new TomTom device because he thinks that the maps are out of date...

cu Peter

Re: Join in with TomTom’s new Map Share Reporter

ertyu — Fri, 02 Sep 2011 20:46:25 GMT

Tool works well and I submitted a few reports. We'll just see how long it takes for those to be resolved.

Re: Join in with TomTom’s new Map Share Reporter

seanash79 — Fri, 02 Sep 2011 21:50:32 GMT

Well this is a great service and I have just added 8 corrections in my local area.

However, it would be useful if we could see the mapshare corrections we make on our TomTom devices when we get home to enable us to add them all to the Map Share Reporter.

For example, yesterday I was in Dagenham (20 miles from home) and noticed a missing roundabout and did a MapShare correction. However, now I can't remember where it was at all so cannot add it to the Map Share Reporter Tool.

If the two facilities could be combined or just a "review mapshare corrections" on TomTom devices then it would make it that much better.

Re: Join in with TomTom’s new Map Share Reporter

gregliss — Sat, 03 Sep 2011 04:26:41 GMT

Doesn't accept reports from Australia!

I know we are a small market, but why exclude when you could be collecting data.

Please extend to include australia.

Thanks

Re: Join in with TomTom’s new Map Share Reporter

NC — Thu, 08 Sep 2011 12:47:58 GMT

I just filed my first report.

It is sorry to see users in Taiwan and China still cannot use this great tool.

Re: Join in with TomTom’s new Map Share Reporter

PhilHunt — Sun, 11 Sep 2011 18:08:57 GMT

I filed a couple of reports about 10 days ago - they still show 'pending'. One report was about a recently introduced 2 metre width restriction in both directions on a main road and the other was a permanently blocked road at its intersection with the road having the width restrictions.

This is a great tool but a waste of everyone's time and effort if reports remain 'pending' for any length of time.

Maybe someone from above can advise on the process and timescales for reports to be checked / actioned.

Re: Join in with TomTom’s new Map Share Reporter

jonstrong — Sun, 11 Sep 2011 18:35:40 GMT

I just checked on the lone report I've made on the site to date. I made the report on September 1, and status now shows as "Report Accepted".

Re: Join in with TomTom’s new Map Share Reporter

PhilHunt — Sat, 17 Sep 2011 15:58:05 GMT

Just checked mine again - posted on 1st September and still marked pending

Re: Join in with TomTom’s new Map Share Reporter

ertyu — Sun, 18 Sep 2011 14:31:47 GMT

3 of 4 of my submissions are marked accepted with the remaining marked pending.

Re: Join in with TomTom’s new Map Share Reporter

jonstrong — Sun, 18 Sep 2011 16:29:21 GMT

Guessing as to what the statuses mean, specifically, but it seems reasonable to think that "accepted" may mean that they've verified the issue and possibly the correction.

Re: Join in with TomTom’s new Map Share Reporter

ertyu — Tue, 20 Sep 2011 02:07:06 GMT

jonstrong wrote:
Guessing as to what the statuses mean, specifically, but it seems reasonable to think that "accepted" may mean that they've verified the issue and possibly the correction.

From the help button:

Pending:

TomTom has received your report and is using both people and automated systems to evaluate it.

Report accepted:

TomTom has updated its map database to reflect your report. It may take some time for this change to appear on online maps or to become available in a map update for your device.

Report not accepted:

TomTom has been unable to make this correction to our map. This doesn’t necessarily mean that your report is wrong. We may need more data or we may need to adjust other parts of our map in order to accommodate the change. In this case we add the area to a “to do” list of major map changes, but we are unable to fix it at this point.

Re: Join in with TomTom’s new Map Share Reporter

jonstrong — Tue, 20 Sep 2011 02:23:33 GMT

thanks for posting this!

Re: Join in with TomTom’s new Map Share Reporter

P0sseman — Wed, 19 Oct 2011 23:14:08 GMT

It does not encourage the user when they submit corrections based on first hand personal observations of traffic blocks and those reports are not accepted. Why should they/I spend the time and effort to make a report when it is ignored? Tapping the changes into the device doesn't seem to work, either. I have reported one particular grievous map error three times and my unit still attempts to route me through a security fence.

Re: Join in with TomTom’s new Map Share Reporter

Traylaw — Thu, 20 Oct 2011 04:07:52 GMT

Actually, if they can be confirmed via other sources such a local government, postal service, aerial images they will get changed. If they went with personal observations only I could have lots of fun blocking and removing road all over the country.They usually don't accept temporary changes to local roads, but extended changes in major roads like interstates will be made. I have entered many roads and most have been added / changed a few have not. If you want to see how many changes are taking place with mapshare you only have to look at the number at the upper right hand corner of Home. That number reflects the mapshare changes made since the last map update which was in August.