topic Re: ONE XL Map updating problems in Map installation

ONE XL Map updating problems

robiwan — Wed, 04 Apr 2012 02:41:25 GMT

I tried to update my Tom Tom ONE XL device, even paid the $75 fee to get the latest maps, during the download to update my device, an error message occurred and now the maps are not listed on the device and when I tried to do a restore from my computer the message not enough room came up. My computer has Vista as the OS.

I tried to contact support for assistance, having now paid for the map upgrade, only to find my device is a legacy device and no longer supported via telephone support, great, they want the money and don't provide the service.

I'm sure if I called them and accepted the upgrade to a nerw device offer as well (more money), they'd provide phone support for a few more weeks until that was a legacy device too.

Any suggestions on getting my device active again, please?

Thanks

Re: ONE XL Map updating problems

Zsolt — Wed, 04 Apr 2012 04:17:13 GMT

Try to format the unit's internal storage and try to restore again.

Re: ONE XL Map updating problems

agaburpbof — Wed, 11 Apr 2012 00:57:02 GMT

I have the same problem... how do you format the memory??

Re: ONE XL Map updating problems

robiwan — Wed, 11 Apr 2012 01:39:37 GMT

Open My Computer (assume it's a PC with Vista), right-click the Removable drive, and click format, you can either do a deep format or a quick format.

Re: ONE XL Map updating problems

agaburpbof — Thu, 12 Apr 2012 02:19:07 GMT

It worked! And I was able to re-install from scratch!

Re: ONE XL Map updating problems

sophieboxer — Sun, 22 Apr 2012 08:54:53 GMT

Re: ONE XL Map updating problems

TK9115 — Tue, 12 Jun 2012 20:07:27 GMT

Hi,

My TT Home shows new maps are available for my XL but when I follow the FAQ for map update it tries to charge me but I'm supposed to get the latest free with the latest map guarantee? Why isnt it working?

I also have the Western Europe one but the only maps I have are for the UK and ROI? How do I get the Western EUrope maps I should have? I have posted elsewhere but not had a response and I have tried the contact numbers but cannot get through.

I have scanned the FAQs but havent found a similar post.

Regards

Craig

TK9115