topic Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy! in Map installation

Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

Snowgoose — Thu, 14 Jul 2011 00:16:20 GMT

Bought a new map of Europe for Tom Tom XL 30 series yesterday. Tried downloading but not enough space (no memory card slot so have to rely on built in memory only). Tom Tom claims to have half of 1GB space available but I can only find files amounting to around 65MB. I have deleted the old map (I realise I should not have now) but Tom Tom claims I need to free up a further 200MB space to download one single map zone. There are only around 50MB of files actually showing on the device through Tom Tom HOME. What can I delete? How can I get the new map - or any map - onto the Tom Tom? Why do the properties in Explorer show over 400MB occupied when I can only count around 65MB? I have run CHKDSK and defragged but no help.

Have now paid for a useless map and now appear to have a useless Tom Tom - my wife needs to travel in 12 hours!

Any help hugely appreciated. Thanks

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

ostrick — Sat, 16 Jul 2011 12:02:18 GMT

I have had same problem.

Just format your device useing your computer and start insallation again. It works

Andrew

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

Snowgoose — Sat, 16 Jul 2011 12:48:44 GMT

Thanks - actually I have now fixed it (finally). Whilst I usually use a PC to update the sat nav on one occasion I had used a Mac. A friend suggested I reconnect to the Mac and look for hidden or deleted files (the sat nav was telling me there was over 400MB in use but I could only see less than 100MB on the PC). When I reconnected the sat nav to the Mac, I found the hidden file, deleted it and then emptied the Trash. I was then able to reinstall the new map (or at least, one zone).

I am not hugely impressed with this company or its producs now - having spent money on a new map, it should be a very easy thing to install - I am a little more technically savvy than many and I had major difficulties so how any non-techie is able to cope I just don't know. Also I often find Tom Tom Home doesn't start properly, my sat nav crashes frequently etc. All a bit sloppy really for the leading brand.

Thank you again for your help Andrew, and I am looking forward to trying out the new map across Europe this summer.

Regards

Brian

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

JF49 — Sat, 17 Dec 2011 14:03:41 GMT

I have the same problem.

I paid for a new cart and when I tried to install it, I was told that I haven't enough space.

How can I format the device?

When formating, what about erasing the software and not only the map?

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

dhn — Sat, 17 Dec 2011 14:09:39 GMT

WAIT!

Don't start playing around with formatting ..... yet.

What model do you have? And, are you by chance using a Mac?

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

JF49 — Sat, 17 Dec 2011 14:32:17 GMT

It is a ONE Third Edition with a 1 Gb memory.

My computer works with Windows.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

dhn — Sat, 17 Dec 2011 15:11:11 GMT

Make an Explorer, not Home, backup of your unit's contents. If not sure how, see here.

http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer.html

Then, ensure your updated map (in compressed format) is here:

C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

If so, delete the contents of the existing map folder on the unit but leave the folder itself.

Then try to manually install the compressed map without using Home. See here:

http://www.tomtomforums.com/t18197-how-install-downloaded-map-without-using-home.html

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

JF49 — Sat, 17 Dec 2011 19:05:15 GMT

Thank you for your answer, but it seems very complicated and I have no time enough before my travel.

Thanks again.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

lfsutton — Sun, 18 Dec 2011 03:02:57 GMT

I am having the same problem with my XXL 540-T. I spent 3-4 hours on the phone with TomTom techincal help today and still have not resolved the issue. I purchased a new map and now not only do I not have the new map, the technician had me delete my old map. I now have nothing and the phone lines are closed until Monday when I'm leaving for my trip. What do I do now? I am not computer illiterate, but I don't understand much of what you guys are saying.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

dhn — Sun, 18 Dec 2011 03:11:53 GMT

The instructions I set out in my previous post apply to you.

EXCEPT........................

Go to the location where the downloaded cab file is located:

C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

and open the cab file with WinRar but do NOT install yet!

Look in the specific map folder and I suspect you will see a bunch of cspeechXX.dat files where XX represents an abreviation for each state (and Canada).

If so, delete them! They are meant for models with Voice Control and the 540 doesn't have a microphone, so no VC. They make up tons of megs of space.

Once deleted, try the manual install again (or let Home do it).

In summary: remove any cspeech.dat files FROM the cab file and install the contents of the reduced size cab file.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

billo — Wed, 21 Dec 2011 15:52:11 GMT

Had exactly the same problem, never did get it resolved and tom tom refused to give me a refund. My tom tom is now worthless.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

lfsutton — Thu, 22 Dec 2011 17:19:16 GMT

I finally got the problem resolved after spending a total of four hours on the phone with TomTom and speaking with four customer service reps. The new guys (the first 3 I spoke with) could not resolve it. I kept calling back until I got the issue resolved. The last call, I asked for a "1.5 agent" which is a step up from the newbies. She was able to help me and continued to call me back until everything was resolved. Maybe that will help.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

John1 — Sat, 07 Jan 2012 05:21:16 GMT

I bought a TomTom XL 335 a couple of days ago (US and Canada maps) and when I was changing the map colour settings the TomTom said it had a memory error. I couldn't connect it to a computer without reformating the TomTom disk - which, since it did nothing other than flash red and white crosses, I eventually reluctantly had to do. This lost the maps and I'd like to know how to recover them - preferably without buying new ones. Thanks, John

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

dhn — Sat, 07 Jan 2012 12:07:25 GMT

Without a backup of the map, you are pretty much out of luck. You could try to call CS at 866-486-6866 (open Saturdays) and appeal to them to add the map back to your account.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

paulatom — Mon, 09 Jan 2012 18:39:56 GMT

I've just bought an updated UK & ROI map for my Tom Tom One and it's saying the download was interupted as the old version of the map could not be deleted. I've no idea what to do. Any suggestions?

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

John1 — Tue, 10 Jan 2012 06:01:40 GMT

Thanks very much dhn - I did manage to persuade CS to add the maps back to my account - which was very good of them - but in the end, since the TomTom was only a couple of days old and clearly didn't work (and I needed to use it urgently), I persuaded Walmart to replace it free of charge. I'm happy with the result both from TomTom and Walmart. Thanks very much, John.

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

craggerdave — Sun, 01 Jul 2012 11:47:32 GMT

I've fallen for this one as well. I just wish I'd read these posts before I began. I am amazed that a company with TomTom's reputation can get away with it. Just an error message and no support. Formatting just stopped the device working conpletely. I managed to restore back to where I was but it cost me £45 for a map I can't use. It's no wonder they make a profit. I won't be buying Tom Tom again!

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

JLE — Mon, 16 Jul 2012 11:03:43 GMT

I did experience the same situation yesteray with my TomTom One.

My pc shows I have enough room in the card but the program cannot be installed because there is not enough room available.

I would like to know how to get a refund .

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

dhn — Mon, 16 Jul 2012 11:11:26 GMT

You can try this:

1. Make an Explorer, not Home, backup of your unit's contents. If not sure how, see here: http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

2. If you did manage to download the map, it'll be found here in compressed format:

C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

and you can try to install it manually. See here:

http://www.tomtomforums.com/t18197-how-install-downloaded-map-without-using-home.html

Re: Paid for map; cannot install; Tom Tom lost maps; cannot free space... not happy!

craggerdave — Sun, 29 Jul 2012 07:49:51 GMT

Thanks for your reply but I feel we are missing the point here. I paid £45 to TomTom for an updated map for my sat nav. I should now have an updated machine that works but I do not. I have also spent some considerable time trying to get it to work and I am simply not prepared to waste any more time trying this and that. This should have been a simple process. I still say this is a rip off! I will not buy Tom Tom again and I will make sure all my friends are aware iof my feelings