topic Re: loading new US only in Map installation

loading new US only map

bluesman — Sun, 09 Oct 2011 02:33:33 GMT

......now unit does it not not shutoff ,and now it locks up when turned on or connect to a pc reset unit 4 times ...

still no luck worked on a 60 mile trip perfectly but crashed after downloading new map......please help it never gives you the choise to connect to pc.....never prompted...

Re: loading new US only

bluesman — Sun, 09 Oct 2011 11:36:14 GMT

(I took the unit on a 60 mile test run...worked perfict in all fuctions, I tried to reload the unit after it would not power up or down, still no change in the device.... maped device crashed and locked on at the lead page it dosent even ask if you want to do. it was only after the map downloaded the new maps were the fuctons stopped completly.........

Re: loading new US only

laz45 — Sun, 09 Oct 2011 14:12:16 GMT

Sorry to hear this bluesman...Lemme see if I can help,

First off,I need to know which device you have,until we get it running

we can work off that....

Ok, you wrote that it worked fine until you "tried to reload the unit".

So,you used it,all good there, then what exactly happened?...You shut it off and the next time you went to use it,

it would'nt power up?,Or,did it crash/lock up and then the problem was there?

Im just unclear about the events,I need to understand them in order to see if I can help figure this out.....

Let me know,I'll see what/if I can do to help,or at least I can talk a couple of the Guru's and see if we can you up and running....

Re: loading new US only

bluesman — Sun, 09 Oct 2011 16:41:54 GMT

ok heres my setup

windows 7 premeium

tomtom home

unit is tomtom xl 350 m

Exployer 9

emichine is the brand of pc

dual chanel processer

4mg ram

Bought this off a frind of mine....used the unit yesterday for the first time..

drove 60 miles work perfectly all menus were functional

downloaded newwest US only map,,,and the unit woudent turn off

did a reset to get rid of the others persons no change

now I plug it into a usb port and it just freezes at the tomtom .jpg with the name and the 2 hands logo

tomtom home is working great but when you plug into the device with the pc it becomes non funcitional nothing works and the only to turn it off is to push the reset button I never get as far as the choise for conect to a pc....never gets that far in bootup.....please help

Oh yes I forgot to tell you in windows my J drive is on the usb and through wendows I can see a load folders and files including the new data base on mthe tomtom device? ...but no exe. files

Re: loading new US only

laz45 — Sun, 09 Oct 2011 17:31:33 GMT

Ok ..let's dig through this....

First off let me get the rest of my bearings straight so we

stay on track and focus....

So,you got the gps from a friend? That might be part of the problem right there...

The map you're trying to download....Is this a PURCHASED map.I see a "m" suffix...

as in XL350M.....if this is the deal I have your answer already....but you're not going to like it....

Although sometimes in very rare occasions map services carry over to purchasers of USED gps products.

Once the gps was registered from your friend(if it was that is) that's it...the map update is registered to him and his account,it doesn't transfer,he can't sell it to you.You have to buy map updates and have your own TomTom account(TT Home) only way around this is if he gives you his account along with the deal,sometimes you can change the email and get away with it but usually they catch on and you have to buy your own updates....

Fill me in,we'll go from there....if your friend "didn't" register the gps with TomTom and "you're" actually the first person to do this we can look at your browser configuration and fiure this out for you.....

Lemme know

Re: loading new US only

laz45 — Sun, 09 Oct 2011 17:40:29 GMT

Let's assume everything is as if you just went and purchased the gps,went to update your map and now you have this problem....

Read through this link....give it a try and see what becomes of it.....

Look through the Windows Vista option,it's the closest to Win7

http://uk.support.tomtom.com/app/answers/detail/a_id/10733/p/141%2C2029

Re: loading new US only

bluesman — Sun, 09 Oct 2011 18:36:57 GMT

1) I boughts the map and the addons such as sounds and a US map, the other guy must have no have regestered because I regestered it my self....I have also had all of his data scrubed by doing a reset...it worked like a charm the next day is when we took the 60 mile tripe and tested it out WORKED GREAT then the next day I bought a new US mape from this site and installed as was instructed and thats were every thing went dead.....the next day ater it was all charged up I tried to use it and now i wont boot...I try to do a device emulation here whitch would probly work, but it wont load,on this site and every times it loads it crashes the progam.

ps tomtom home works great no problem uding it og corse i dont get near that far on the device...I sure hope youll can figure out something

just a note if I could get it to reconize the device and said yes....lol I never get that far than this is the crock of the problem....

Re: loading new US only

laz45 — Sun, 09 Oct 2011 18:40:13 GMT

Got it...Gimme a little bit to look through what I can an I'll se if I can help figure this out with you...

I'll be back when I run through it all.....

Talk later blues,,hang in there,if I can't help there's plenty of good people here that will chime right in

with all sorts of info.....we'll do the best we can.....

Re: loading new US only

bluesman — Sun, 09 Oct 2011 18:57:24 GMT

If I could get the device to the yes or no for the computer, I could fix it or if I could use the emulation tool youll have I belive i could fix it...Im an old it support engineer. the programs for these thing seems to be easy I realy hope some one comes along with a fix.......frustrated I am...

Re: loading new US only

Stefan — Sun, 09 Oct 2011 20:20:12 GMT

If not already done, make a backup of the navigation device:

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

Secondly

Ask your friend that he still has a working backup on his computer. When he has then you are able to restore the device from the backup. Make a working full backup onto your computer.

How to restore a full backup?

Go to 'my computer';
Right click on the hard drive from the navigation device and select 'format';
Format the device in 'FAT32';
Open the backup folder, press control + a to select all the files and folders;
Press control + c to copy all the selected content;
Open the hard drive of the navigation device;
Press control + v to paste the backup onto the hard drive;
Disconnect the device safely from the computer by clicking on 'safely remove hardware' in the system tray;

In case your friend doesn't has a backup:

Contact the TomTom Support Team to verify that you've bought the correct map for the device (when for example having selected another navigation device) during purchase then the map will not work onto your device.

Click here to contact the TomTom Support Team

Contact details - US Support Team

866 486 6866

Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. EST

When the purchased map is compatible with the device, or TomTom has replaced the map with the correct map for your device, proceed following the next steps:

Remove the map from the device with TomTom Home

Start TomTom Home;
On the main screen click on the button 'manage my navigation device';
Click on the tab 'items on my navigation device';
Click on the + button near the installed map;
Select the white box next to the map;
Click on the button 'Remove items from the device';

Remove previous downloaded maps from the computer

Click on the tab 'Items on my computer';
Click on the + button next to all the downloaded maps;
Click on the button 'Remove items from the computer';

Download and install the map

Login to your TomTom account at the upper right corner of the screen in TomTom Home;
Click on 'Search for updates';
Download and install the map;

Re: loading new US only

bluesman — Sun, 09 Oct 2011 22:51:50 GMT

I am disappointed in your response and lack of understanding of the problem. I expected more from support than this.

I'm use to doing backups, wish I had thought about it before I updated....still the jist of what your saying Is you can't trust that the update is compatible with win 7. That is the most common version of Windows used by people today. But if you say that, my argument would be that I was prompted by the tomtom home which said that my current map/database was out of date since it was 2009. I think the newest database which is version 8753613 was not made for win7....with no backup to reference I just assumed get a new model.....but i don't think it will be a tomtom...I never would have removed the old and update the new release if it was erroring out ....the emulation monitor crashes the unit everytime it is clicked on..... thanks for all the help very good instruction ...but another DB will just mean more money wasted... I am not impressed with Tom Tom or its support.

I think I am due a refund as since the update for that model was the update on my device. I would have rather just left it alone as it was perfectly fine. Your softward hosed my TomTom and the least you could do is refund my money and tell me how to get it back to normal.

Re: loading new US only

Stefan — Sun, 09 Oct 2011 23:11:04 GMT

We, the users on the forums are not working for TomTom. Making a full backup is not because of not trusting the operating system, its to be able to restore to a previous working state in case a file becomes corrupt or when a issue appears after performing a update.

I'm using Windows 7, never had any problems with the operating system. A backup is made just as precaution. Its like making a full backup image of the computer including all the installed software and settings. In case a virus appears, or the computer doesn't start after installing a program,.. then its possible to restore the operating system in less then a hour, instead of having to reinstall from scratch.

Its normally not required to purchase another map, since TomTom Support is able to add the correct map to the account when necessary at no extra costs.

In the previous post, when following the steps will help you to install the newest map onto the device.:smileywink:

Re: loading new US only

laz45 — Mon, 10 Oct 2011 02:58:32 GMT

That's it bluesman, We're just TomTom users here to lend a hand based on what we've already tried and succeeded with...We're not TomTom employee's,and most definately, none of this is our software,and most definately,as another owner of TomTom's and not an employee,I won't be refunding you any money. Just so we understand each other,this isn't

TomTom Support,this is a user based forum.If you want to rip into someone here's your link;

http://us.support.tomtom.com/app/home/?Lid=4&locale=en_US

The steps Stefan outlined are tried already for other users that have devices the same as yours that failed during the download stage and either locked up or,as in your case,aren't recognized....

I also use Win7 with IE9 so I've been through the configuration issues that show up when updating pnd's,both on TomTom Home and MyTomTom....

The link I suggested earlier will take you to instructions on how to restore recognition for you gps.Another for device failire to boot http://uk.support.tomtom.com/app/answers/detail/a_id/13349/kw/device%20not%20recognized/p/141%2C2029

Best of luck,you're on your own now..contact TomTom support...for any further help/advice

Re: loading new US only

Ditte — Mon, 10 Oct 2011 13:32:54 GMT

Hi Bluesman,

Just to chime in with regards to TomTom Employees. They are clearly marked as such on the forum, either by Community Manager, Staff (like me) or TomTom Employee. All other users are just that, users that try to help if they can.

I can see a USA map on your account, so go ahead and try the suggestions from Stefan and Laz45, they're both excellent in troubleshooting and have helped many other users with similar issues. :)

All the best,

Ditte :)

Re: loading new US only

bluesman — Mon, 10 Oct 2011 20:29:52 GMT

First off Ide like to apolagize for my manor yesterday, I get involved and frustred easy (im mential disabled) but that is no excuse...

i tried the 2 main fixes the other member had sugested several times ..I have restored the unit a dozen times from my own backup drive and still no luck .... so the files and content have been restored I can see them on the device and the pc...I also relolaced tomtomhome at least a dosen times ...I ve been up sence 4am working on this problem....it has to be something in the system files that arnt bakuped up as all programs are skiped on the backups ...so all the restors didnt help

Bottom line is I needed this to work because we are 3 weeks of from moving from Texas to Denver Co. but this one's bound for the garbage pale I guess.

Thanks again for all the help...

Re: loading new US only

bluesman — Mon, 10 Oct 2011 18:42:11 GMT

Well Ive restored and and reinsrtalled the 350xl and tomtom home software no change no gps no boot ,This could have been all avoided if the true staff would just put the map that download distroyed and we would have been done with it

I am 55 years old I worked and was incharge of the backups and restores for over 40,000 servers in the US/Virision for a little over 10 years....so it's not some mad kid venting .....

When I was admin we had servers merrioring software for admin to grant acess to a link ....Problem solved

Oh well I guess it's different with tomtom, we as admin would do what ever was needed to get the cosumers data back.

Signed disapointed

Oh by the way I went to chat and they said they needed proff of the install or sale of the device when its right there in the data base under my account...dhuuu ya jus got to laugh

Re: loading new US only

laz45 — Mon, 10 Oct 2011 23:54:41 GMT

This link may help some.It seems specific to the issue your gps is having...run through the steps here and let me know what you come up with. Even if it's just a little further or the same..it' will help me narrow down what may have happened and figure out why your gps is stopping and won't boot....

That's what we're basically talking about correct ?? it stops during the boot process and won't continue.....

Also,When this happened,were you just downloading and installing or did you go into the gps drive and delete files/folders?If that's the case we may need to actually get the firmware reinstalled so it can get a map....

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/device%20frozen/related/1

Let's not bicker about this blues...I can't/won't help if you're going to go this way about it...running through the forum and hijacking threads isn't going to get any "higher ups or Admins to escalate your thread...this isn't TomTom support. If you keep doing that the only thing you'll accomplish is people turning their backs on you,we're trying to help,you have to help yourself here also...

Let me know what you come up with...if you can be civil about this we CAN get this boiled down to an answer and either fix it or determine if it's something beyond our abilities here.....

Re: loading new US only

laz45 — Tue, 11 Oct 2011 00:42:29 GMT

I just noticed something else,you have an XL350M right? IF the friend you purchased it from didn't register it you should be able to do so and get free map updates....it's an "m"...you wrote that you purchased map and sounds...or add ons...I'm

not clear on this,remind me....Also,your device doesn't have a card slot, 2GB internal...did you notice or should I say do you know what size the map update is?

Re: loading new US only

bluesman — Tue, 11 Oct 2011 07:08:37 GMT

I spoke with tomtom tech and they spent a long time talking finaly got a person to help me tomtom has issued me a RMA# for a new GPS for all my troubles.....If they can't fix it..so they are shipping a new unit if I ship the old unit it to them.

rna# supplied with a adress ... it turns out tomtom support is just 30 miles away from me....

stating this iThe ticket should be closed unit unit will be shipped in 2 days fedx overnight...

Re: loading new US only

bluesman — Tue, 11 Oct 2011 07:34:23 GMT

The user I bought it from never registered it, so I registered it and bought the device and added to my tomtomhome

I get frustrated when I see dozens being fixed in the forum..Of coarse I have worked this problem from 4anm to now at 2:20 am.

The only reason I follow you around posting is because you said you would help me and then just dropped the ball.

the ticket i# 111011-004386