topic Extremely Slow Map Update in Map installation

Extremely Slow Map Update

JustinRP37 — Thu, 09 Jun 2011 17:24:30 GMT

I have a TomTom XL and have map updates. I routinely do the map updates. Typically they take one to three days. I run Mac OS x 10.6.7, but no longer use this for the TomTom as Home does not work with this OS. I use Windows 7 64 Bit for updating my TomTom now. However, when I perform the update, it never gets through before an error occurs during the install. Normally I just manually install the map using Windows Explorer, but now even this is taking forever. Does anyone have any suggestions? There are tons of message boards about this with no solutions and the CS rep said just buy a new TomTom. I have to say if I do have to buy a new GPS it will be a Garmin as my parents nuvi takes about 25 minutes to update and is 3 years old. Any help on this issue would be greatly appreciated.

Re: Extremely Slow Map Update

JustinRP37 — Thu, 09 Jun 2011 17:27:01 GMT

It appears that the USB is only writing sporadically to the TomTom and I have no idea why.

Re: Extremely Slow Map Update

Ian_home — Mon, 18 Jul 2011 11:04:22 GMT

I have just experienced the same problem.

I have a new windows 7 64 bit ultrafast machine with high speed cable..... map update still has 4 hours to go !!! grrrrrr

Re: Extremely Slow Map Update

Jackhals — Mon, 18 Jul 2011 22:57:40 GMT

I'll experienced the same with a new Via120 Europe(first on XP, then on W7). It takes more than 7 hours to get the update and new maps! it is still running. In the same time I'll download a lot more gigabytes. Why is this update slow?,:smileysad:

Re: Extremely Slow Map Update

marc64990 — Tue, 19 Jul 2011 13:36:07 GMT

I have currently the same problem : purchased ont Tomtom site the update of my Europe South map + suscribed 1 year (+ bonus 6 m) updates for approx 60 euro. Started to download yesterday evening : the more the download progressed, the more the "time remaining" indication went up. At one moment, it showed... 6458 hours !! Interrupted during the night, restarted this morning at 08.30 am (showing a time remaining forecast of more than 7 hours) and after 6.30 hours download, the time remaining is still of ... 5.15 hours (if not disconnected). Meanwhile, 60 euros have been already "uploaded" from my account. I have read all the posts regarding this topic and I do not understand why and how a company like Tomtom does not bring any answer and/or solution to this...

Re: Extremely Slow Map Update

JustinRP37 — Tue, 19 Jul 2011 14:19:36 GMT

I called tech support awhile back and they said it was most likely a hardware error, even though I said it was all over the forum pages that this is a problem. The technical support lady said that mine was two years old and probably ready for replacement. I said to spend that much money every few years is ridiculous. I was able to update the map by manually moving each file from the computer to the TomTom one at a time, tedious I know, but it does work. You must be sure to copy the activation files as well, one at a time. Good luck! I now just tend to use my smartphone for any GPS needs.

Re: Extremely Slow Map Update

mekvuk — Wed, 20 Jul 2011 17:40:31 GMT

I'm having the same problems - it's definitely an I/O error - tomtom Home keeps dieing and even windows explorer is failing to copy them on. I've just spent £65 ish on map updates and now my TomTom's a brick as I can't even put the old map files back.

Re: Extremely Slow Map Update

pboynton — Tue, 23 Aug 2011 14:15:41 GMT

Are you updating to an SD card or to the built-in memory? I have found it takes much longer to update to the memory card that I installed so that I could save more features on my One XLS. But I have no solution. I have a fiber optic broadband connection and run Windows 7 64 bit on a fast machine. I've learned to do it overnight.

Re: Extremely Slow Map Update

ooo_man_max — Thu, 08 Sep 2011 20:21:22 GMT

I have the same problem with my XL 310. It takes >12 hours to copy to internal memory after downloading the update. I have tried both a Vista and a Windows 7 x64 machine. No help from TomTom yet.

Re: Extremely Slow Map Update

pboynton — Thu, 08 Sep 2011 22:11:16 GMT

The real question is why doesn't TOMTOM monitgor these forums and chime in with a response!

Re: Extremely Slow Map Update

Shan — Sat, 10 Sep 2011 23:32:56 GMT

I have the exact same problem. I usually just leave my plugged in overnight.

Re: Extremely Slow Map Update

protogeoff — Wed, 09 Nov 2011 20:49:38 GMT

The "get a new tomtom" argument is b.s. I have a fairly new 1535 and it still takes almost 3h to update. TomTom is just making excuses and I'm sure they know why... whether it's a poor architecture design or a website fault. I'd like them to tell me how I can download a high definition episode of Top Gear in 15 minutes using bit torrent yet with the same internet connection spend 2.5 hours getting an update.

Another case in point... I can fill a quarter of my 160 GB iPod Classic in about 10 min.

Frustrating.

Re: Extremely Slow Map Update

Lupus1 — Wed, 09 Nov 2011 20:57:17 GMT

Hi all,

I don't know about the newer devices connecting via MyTT but at least those connecting via TT Home only have a USB1.1 port and therefore the transfer of the map to the device takes it's time. As far as I know the newer devices also only have that USB connection although they are using another protocol to connect as they are connecting via the network interface.

Regards

Lars.

Re: Extremely Slow Map Update

marked — Tue, 14 Feb 2012 05:43:35 GMT

I'm on a new model (GO 820) purchased in December 2011. I'm currently attempting to download/install Central Europe, and I'm 4% done and still have over 12 1/2 hours to go according to MyTT. That's on a LAN connection, too. This is pathetic. It's almost worth spending the money to purchase something else and go through it all again.

Re: Extremely Slow Map Update

marked — Tue, 14 Feb 2012 08:03:58 GMT

I have (somewhat) resolved the issue, and in the interest of enhancing others' experiences, I thought I'd share.

I finally managed, at 7% with nearly 13 hours to go - yes, it was increasing, not decreasing, to complete the download in about 2 1/2 hours. The answer? Disable AVG antivirus and Comodo AV and Firewall. Once the map finished downloading, it took under 30 minutes to install.

The response wasn't instant, but within 5 - 10 minutes, the percentage counter was increasing rapidly and the time remaining counter decreasing equally as rapidly.

Frankly, I'm not happy about having to disable AV/Firewall software to allow maps to download, but given my impending departure, I had little choice.

Hope that helps someone else in a similar situation.

Re: Extremely Slow Map Update

Traylaw — Wed, 15 Feb 2012 01:21:34 GMT

Your AV and firewall should let you manually allow downloads using Home.

Re: Extremely Slow Map Update

Lupus1 — Wed, 15 Feb 2012 10:18:18 GMT

Hi,

yes, it should. However those softwares sometimes need to be checked again what software is allowed to pass through after an update. This could be the case as well. After checking that the Home application is allowed to pass through it should work again without the need of shutting AV and firewall down.

Regards

Lars.

Re: Extremely Slow Map Update

Wochka — Thu, 28 Jun 2012 01:10:33 GMT

I was having this exact same problem. I finally plugged the TomTom into one of my USB ports that wasn't USB 3.0 and things immediately sped up.

I did, however, also set Comodo to Game Mode, so it could have been either one of these.

Re: Extremely Slow Map Update

Jweems — Thu, 28 Jun 2012 14:41:58 GMT

I have a TT xl340M (lifetime map update)...I have the same problem and have never been able to update my maps...really frustrating...using both Mac and windows pcs..really no difference. very frustrated and do not seem to find any solutions from TT.

Re: Extremely Slow Map Update

Lupus1 — Mon, 09 Jul 2012 09:45:14 GMT

Hi Jweems,

did you try doing this via the TT HOME application? Did you activate the promotion code for those lifetime map updates on the account of your XL 340M?

Please create a manual backup using Explorer/Finder before starting to update your device.

Regards
Lars.