Did you just restart the unit or do a drum reboot by holding the power button till you hear the drum sounds? Try that.

 I held the restart button down for 20 seconds to shut the unit off and then the tomtom screen and the drum sounds came again, and the system was stuck in the same state as earlier. Have tried this three or four times with no effect.

Disconnect from the computer and reconnect while still on the MyTomTom web page. See if that helps.

my tomtom is also stuck like this, i have tried the same ,,,,reset , charging ,, but nothing happens ,it switches on the drum sound happens then it just stays with the same thing or a red cross flashing or when i connect to my computer it says not connected

same problem here i am at a  loss and very desperate for we are going on vacation and don't want to have to use yahoo maps lol someone help!!!!!!!!!!

Managed to get thru to the tomtom helpline. It has to go in for repair, they are sending me details of how to return it and expect it to take 5 days. Seems like the mandatory upgrade wiped the thing and did not allow it to reload.