TomTom refuses to deliver ordered maps after payment was done. Inbelievab
ly blunt tech-suppo rt...
13-03-2012 05:51 PM
I have recently ordered and paid for annual subscription of maps for XL IQ Routes 2 - the damage of around E40.
But the maps never came to me, even when announced via e-mail.
I e-mailed the tech-support and been given some unsubstantial advice in exchange (log in properly, be sure your device is switched on and some other instructions for idiot). As clearly this was not a solution, they came with another advice (resetting both the device and the PC, deleting the maps from the device before downloading and so on). Again, no result expected...
But today they crossed the line with the statement: "(translated from Polish) Your subscription is dedicated for Go 950 and your device is XL IQ. Therefore actualization is not possible. YOU HAVE TO BUY ANOTHER MAP..."
This is absolutely unbelievable. I did not order maps for the device I've never had, neither the invoice, nor the history of my orders confirm that. If it is really as they claim, they probably might have an error in the database, but why should I pay E40 for this?
And finally, basic honesty require offering me either fixing the TomTom's clear mistake or the refund. Saying that I have to buy another map after I paid E40 and didn't get the ordered maps, is blunt and fraudulent behaviour. Simply, it is like asking for a law pursuit!