Reply
Novice Explorer
Danasv1961
Posts: 9
Registered: ‎15-08-2011
Location: Canada
Accepted Solution

tomtom xl locked up

have a tomtom xl locked up at start screen ,backed up, updated  ,hard rest and about everything i can find on the web is this unit toast? am I going to have to dust off my old magellan lol?

Message 1 of 26 (2,541 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: tomtom xl locked up

Have you tried to uninstall and reinstall the application software in the gps...here is a link to the procedure.

 

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/uninstall

 

Please note that sometimes you may have to go thru the update process more then once, It seems that the server may installs an older version the first time, a not so old the next time, and then the up to date version the third time. Tomtom has not provide a resonable explaination for this only that it does happens.....The older versions may not be compatible with your unit and it will act strange....just plug the gps back in the computer and due a hard reset

to start the next update.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 2 of 26 (2,536 Views)
Please use plain text.
Novice Explorer
Danasv1961
Posts: 9
Registered: ‎15-08-2011
Location: Canada

Re: tomtom xl locked up

thanks for the quick reply,but have tried this 4 times no luck is there anything else?

Message 3 of 26 (2,533 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: tomtom xl locked up

[ Edited ]

Did the lockup problem begin before performing any update?

 

The backup you made was it before updating.?

 

Have you tried to operate you gps via Home using the "operate my device"?

 

Sorry for the questions --- just getting a little history.

 

If you have a backup copy made before the lockup problem started. Then I would consider formatting the memory on the gps and restoring the memory.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 4 of 26 (2,530 Views)
Please use plain text.
Novice Explorer
Danasv1961
Posts: 9
Registered: ‎15-08-2011
Location: Canada

Re: tomtom xl locked up

no problem .locked up when we turned it on in the car will try formating , thanks for the help

Message 5 of 26 (2,514 Views)
Please use plain text.
Novice Explorer
Danasv1961
Posts: 9
Registered: ‎15-08-2011
Location: Canada

Re: tomtom xl locked up

Got the froze startup screen fixed now I have no maps is there a place to download maps?

Message 6 of 26 (2,416 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: tomtom xl locked up

In your first post you mentioned you had a backup...What did you use to make it?

 

You may have a copy in Home that you should also check

Go to "Add Traffic, Voices, etc" then hit the right arrow icon until you come to "Items on my computer" and open this.

If you have installed any maps on you gps before they will show up here. And you can add them back using the "ADD" button.

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 7 of 26 (2,410 Views)
Please use plain text.
Novice Explorer
Danasv1961
Posts: 9
Registered: ‎15-08-2011
Location: Canada

Re: tomtom xl locked up

everytime i use the backup it locks the gps up

Message 8 of 26 (2,407 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: tomtom xl locked up

Ok, so let me get clear on this. The first time you updated your gps did you make a backup first and where you successful?

 

Also have you ever downloaded a map or update a map in the past?

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 9 of 26 (2,403 Views)
Please use plain text.
Novice Explorer
Danasv1961
Posts: 9
Registered: ‎15-08-2011
Location: Canada

Re: tomtom xl locked up

[ Edited ]

Only made the back up when it was locked up,never knew I had to back anything up Just plugged it in and run it. Is there a factory back up I can download?

Message 10 of 26 (2,397 Views)
Please use plain text.