15-08-2011 12:09 AM
have a tomtom xl locked up at start screen ,backed up, updated ,hard rest and about everything i can find on the web is this unit toast? am I going to have to dust off my old magellan lol?
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15-08-2011 01:12 AM
Have you tried to uninstall and reinstall the application software in the gps...here is a link to the procedure.
Please note that sometimes you may have to go thru the update process more then once, It seems that the server may installs an older version the first time, a not so old the next time, and then the up to date version the third time. Tomtom has not provide a resonable explaination for this only that it does happens.....The older versions may not be compatible with your unit and it will act strange....just plug the gps back in the computer and due a hard reset
to start the next update.
15-08-2011 02:00 AM - edited 15-08-2011 03:06 AM
Did the lockup problem begin before performing any update?
The backup you made was it before updating.?
Have you tried to operate you gps via Home using the "operate my device"?
Sorry for the questions --- just getting a little history.
If you have a backup copy made before the lockup problem started. Then I would consider formatting the memory on the gps and restoring the memory.
29-08-2011 12:01 AM
In your first post you mentioned you had a backup...What did you use to make it?
You may have a copy in Home that you should also check
Go to "Add Traffic, Voices, etc" then hit the right arrow icon until you come to "Items on my computer" and open this.
If you have installed any maps on you gps before they will show up here. And you can add them back using the "ADD" button.
29-08-2011 12:44 AM
Ok, so let me get clear on this. The first time you updated your gps did you make a backup first and where you successful?
Also have you ever downloaded a map or update a map in the past?
29-08-2011 01:17 AM - edited 29-08-2011 01:19 AM
Only made the back up when it was locked up,never knew I had to back anything up Just plugged it in and run it. Is there a factory back up I can download?