30-12-2011 04:22 AM
Did you already make PC software update TOMTOM Home 2??
new software version is: 18.104.22.1688
Solved! Go to Solution.
30-12-2011 04:32 AM
i tried to make new backup copy from this new Home version, but following message appears: (tomtom was already notified)
ERROR: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getIntPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: chrome://tthome/content/ui/subtask/backup/backup.j
return func.apply(obj, arguments);
this.loadSubTask(new Backup(), null, makeCallback(this, this.taskDone));
Time: Fri, 30 Dec 2011 03:30:12 GMT
hope this bug can be solved ASAP.. regards.
30-12-2011 05:06 AM
Yea the backup function didn't work for me when I updated Home. The solution I found was to full unistall of Home and reinstall.
Here is a link for the instructions for the (advance / full ) uninstall.
Once it is reinstalled try to perform a backup..... I think you will find it works.
30-12-2011 08:28 PM
if i perform full uninstall,
what will happen with my activation code for keep downloading free map updates?.. will be lost?..
30-12-2011 08:55 PM
nop.. full uninstall of previous home version didnt work.. still the message..
what i did was: disconnect TomtomDevice. Uninstall TomTom Home 2 software. Turn Off and Turn On computer..
Download TomTom Home Windows version from this site:
follow onscreen installation instructions..
for the backup module, still showing message..
will be pending for possible solutions..
30-12-2011 10:01 PM
well, it is already solved!!...
besides full uninstall of previous software versions, i had to go to to folder where maps, pois, and everything is storage on disk.. in my particular case i had to delete (well, just rename the main folder, just in case) wich is called
C .. users.. myuserid..Documents..TomTom and delete everything from here..
once this was delete (in my case just renamed) new tomtom software installs and runs very well, backup option works perfect..
31-12-2011 03:15 AM
Removing those folders is a full uninstall.