12-03-2012 08:34 PM
Hi I have a tomtom xl, it as been struggling to find a gps signal over the last 2 weeks it is all upto date, i even had to factory reset it today to set gps signal, it is only 2 months old, i never had a problem like this with my tomtom one I had for over 5 years
13-03-2012 12:30 AM - edited 13-03-2012 12:32 AM
You gps should be under warranty, but before shipping it back try uninstalling and reinstalling the application in the gps.
First: make a backup of the contents of the gps using windows explorer. Per this link.
Second: check the flash memory in the gps to make sure there are no errors.
Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.
Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.
Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.
1. antitheftw.bmp (this may have the named antitheft.bmp)
3. splashw.bmp (this may have the named splash.bmp)
4. suspendw.bmp (this may have the named suspend.bmp)
If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.
If that does not help you should contact Customer Service about exchanging the gps. The number in the UK is:
0845 161 0009 Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC
13-03-2012 03:18 AM - edited 14-04-2012 10:52 PM
@kingkong: Is the problem like you can't get GPS signal at all, or it takes too long. Some reported similar problems with the latest firmware. Do a backup as Traylaw mentioned above, and if those steps didn't help, try to revert to 8.x version to see if that does any good.
14-04-2012 10:37 PM
14-04-2012 10:53 PM
05-06-2012 11:26 PM
Tom Tom have major problems their new go live does not work properly and they don't have any bright sparks who can resolve this problem.
Don't bother buying any new Tom Tom their so unreliable.
21-08-2012 10:33 PM
22-08-2012 08:42 PM
tomtom told me to do this and i haven't had any proplems since, give this a try
23-08-2012 12:17 AM
Thank you very much for giving this help, but oh what a performance! I am not very computer literate, and also, please bear in mind that we can only receive 0.5 Mb in the rural village in which I live, which is not enough to allow large files to be downloaded.
I'm old fashioned enough to believe that when you buy something new, it should perform its functions without the purchaser having to jump through hoops to get what they thought they were buying - a functioning sat nav.
I have returned the offending Tom Tom to Curry's for repair, and have also managed to get a UK phone helpline number. After a considerable wait on the line listening to 'I'll be there' by Michael Jackson (rather ironic under the circumstances), a helpful gentleman assured me that if the fault wasn't rectified within 28 days, I would be entitled to a replacement. The way things have gone with this sat nav, we'll soon be there.
I was amused however when he recited the 'leap year chip glitch'. Just how stupid do these people think we are - what on earth has a leap year got to do with GPS signalling? Another millenium bug which never happened. The truth of the matter is much more likely to be a faulty, probably cheap, chip supplied by a third party. Why not just admit it instead of making up these fairy tales? Did Garmin or any other make of sat nav suffer from the 'leap year chip glitch'? No they didn't, because it doesn't exist.
Anyway, thanks for your help, but I'm afraid I have better ways of spending my time than sitting at a computer trying to rectify a fault with a piece of kit which should never have happened in the first place if it had been made of satisfactory quality.
31-07-2013 09:42 PM
Just wanted to go on record saying that TOM TOM is a huge disapointment. I purchased my Tom Tom one 130 with lifetime maps 3 years ago and now I go to udate my make and it says I'm out of date. The new map will cost me 59 dollars. This is such BS. I don't use my Tom Tom but I noticed that it does cover Mexico (my phone doesn't) I would rather use my phone since my phone has bluetooth as does my car. And I can just listen on the cars radio as it gives me turn by turn directions. I will never have anything to do with Tom Tom again. I know mine was supposed to come with lifetime map updates because my previous one did not and I would have never bought another unless it did. I got my first smart phone shortly after getting the Tom Tom and thought it was a waste that I had purchased the Tom Tom and now was using my phone instead. But I am so Pissed off at Tom Tom for not honoring the lifetime free updates that I had to mention it here and now other places as many as I can find.