Reply
Neophyte Traveler
Brandane
Posts: 3
Registered: ‎09-07-2012
Location: United Kingdom

"Waiting for a valid GPS signal" and other issues.....

As I drive for a living, my TomTom XL has become a fairly essential piece of kit. Particularly when customers now only give a postcode and expect you to be able to find them! Not with my TomTom, I won't. When I try to do a "navigate to postcode", it only allows me to put in the first half of the postcode, e.g. PA30, and then gives me a list of street names within that postcode area to choose from. Hey; if I knew the street name then I would search by street name!! Another issue is when the first part of the postcode only has 2 letters and a single numeric, eg. PA2 3AY. You cannot type in this postcode without it taking you to a list of streets in PA23. Absolutely useless.

 

Worse than all of that, however, is it's most recent problem. It keeps loosing the satellite signal and giving the message "waiting for valid GPS signal". This can last for hours. I have tried re-setting it while on the move (to the drum roll stage, and also the yellow screen, and the list of meaningless script that eventually appears if you hold down the on/off switch). I also regularly update the unit on my computer.

 

I am seriously unimpressed with this TomTom, and considering binning the thing and getting something else (definitely NOT a TT). There are smartphones (I do not have one ... yet) now with better GPS systems; what is going on with TomTom?

Message 1 of 3 (2,322 Views)
Please use plain text.
Zsolt
Posts: 21,425
Kudos: 2,402
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: "Waiting for a valid GPS signal" and other issues.....

Try to run the Clear Flash Tool 3 times:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/

Further steps if no luck:


Try to do a soft reset first. Either a pin hole on the bottom, or press and hold the on button, until you hear the drum roll (if your device has no pin hole).


If the above worked, happy days, if not, try the one below:


1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

2. Then format the internal storage (or memory card, depending which one you use) of your device. http://uk.support.tomtom.com/app/answers/detail/a_id/12412/

3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again.

4. Copy your voices and post codes back to the device (also the maps if that didn't download either).

Latest post codes: http://www.tomtom.com/updates/zipcodes/Map_890/zip.zip

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
Message 2 of 3 (2,315 Views)
Please use plain text.
Neophyte Traveler
Brandane
Posts: 3
Registered: ‎09-07-2012
Location: United Kingdom

Re: "Waiting for a valid GPS signal" and other issues.....

Thanks for the above. I will try the basic reset (again) before I try to test my techie skills with the other solutions you mention. I shouldn't have to though; the product is not cheap and should work for more than the couple of years I have had it (and during that period it hasn't been used much, until a recent change of job).
Message 3 of 3 (2,312 Views)
Please use plain text.