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Apprentice Traveler
drjay33
Posts: 2
Registered: ‎31-08-2012
Location: US

problem with map [you cannot use this map on this device]

I have the 550 xxl about a year old worked fine but went to use it keep getting error message telling me that I can't use this map on this device. 

 

I hadn't updated or changed anything just cycles thru pick out     usa_canada_and_mexico_p-165 goes back to problem with map screen...........I go to manage xxl and yes the map is installed????

 

help please

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Zsolt
Posts: 21,354
Kudos: 2,392
Solutions: 554
Registered: ‎16-10-2011
Location: United Kingdom

Re: problem with map [you cannot use this map on this device]

*Always make sure that you are logged in with the correct account to the TomTom HOME application*

Try to run the Clear Flash Tool 3 times:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/

Further steps if no luck:


Try to do a soft reset first. Either a pin hole on the bottom, or press and hold the on button, until you hear the drum roll (if your device has no pin hole).


If the above worked, happy days, if not, try the one below:


1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick. http://uk.support.tomtom.com/app/answers/detail/a_id/12412/

3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again.

4. Copy your voices and post codes back to the device (also the maps if that didn't download either).



Other tips:

- Try to disable your antivirus and firewall
- Make sure you have the latest .NET cpmponents, Adobe Flash Player and Java installed.
- Make sure you have all the latest updates and hotfixes/patches to your OS.
- In case the device looks like hung during the update or the counter stopped, just leave it. It will be fine in a few minutes.
- Try to uninstall and re-install the TomTom HOME application
- Try to use a USB port on the mainboard, rather than a USB hub (desktop PC)

- Any further issue: Try it on another PC, try it with different USB lead...the shorter the better (below steps are Windows specific)
- Remove the TomTom HOME application and run CCLEANER (will remove your history, cookies, etc by default)

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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Apprentice Traveler
drjay33
Posts: 2
Registered: ‎31-08-2012
Location: US

Re: problem with map [you cannot use this map on this device]

 

 

thanks for the reply.  Got it going finally had to dump the map and reload /update, working now.

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