17-06-2011 12:08 AM
hi my tom tom has not worked for few months.. i eventually logged onto site and have downloaded and updated everything.. now all i need is the activation code and i do NOT have it.. where can i get 1 ????????????????
17-06-2011 12:43 AM
What activation code have you lost? The device should not need an activation code to work.
Activation codes for new maps, however (if that's what you mean) should be treated just like cash. Generally speaking, if they are lost they cannot be replaced. That would be the same as withdrawing €100 from an ATM, losing it somewhere, and then returning to the bank asking for a replacement for the €100 you got from their ATM. TomTom has no way of knowing if you gave your code away, sold it on eBay, or whatever else you might have done. No more than the bank would know whether you lost the money you took from the ATM, spent it on wine and beer, or simply gave it away.
29-06-2012 11:10 PM
I disagree with what you are saying.
I have just bought a 2nd hand Tom Tom One XL from Ebay in good faith.
Basically if I have the device then the maps should work with the device 'as standard'
Juts because I the product code is lost, does this mean the device is useless. You have paid for maps to work on that device, and that device alone.
I have recently had my 2nd TomTom stolen out of my vehicle, and not to be able to use this TomTom I have just received in the post is so frustrating.
There does not seem to be any way to make this device work.
30-06-2012 01:02 AM
So, let's get the facts straight:
Is that correct? You should really have started a separate thread on your topic, but:
If the device was described as working, and will not work, then you can file a dispute with eBay. In the meantime, since this is a used device:
There is no reason why a used working device will not work with it's own maps. All TomToms are sold ready to use when new, with maps on board. If you had a map code for newer maps, then that's a separate issue.
At the moment, with so little information on what problems you are experiencing, it is impossible to know exactly what you need help with.