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New Traveler
stelarge
Posts: 1
Registered: ‎16-03-2011
Location: United Kingdom

laptop wont detect device, TomTom one XL

I have a TomTom one XL for abt 2 yrs now, butr not used for last year and had been sat in the glovebox.

I have just tried to connect to my laptop to see if i need to update the software before I sell it. but it wont detect the device on the laptop. tried a reset using the small hole on the bottom. tried connecting with the memory card in and out of the device. 

it just turns on, does a jingle then shows a pic of a connected device with an X for a few moments then the X goes, and just leaves a pic on the screen of the device with the words tomtom one xl in the top right corner 

What am I missing, I dont want to update maps just make sure the software is upto date

any ideas

Thankyou in advance

Ste

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Legendary Explorer
brouvery
Posts: 56
Registered: ‎10-03-2011
Location: US

Re: laptop wont detect device, TomTom one XL

Do you have the device showing as a drive in windows explorer ?

Do you have TT home 2 installed on your computer ?

 

Those information might help

 

Benoit

Benoit
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Apprentice Traveler
MarkPowell
Posts: 2
Registered: ‎30-05-2011
Location: United Kingdom

Re: laptop wont detect device, TomTom one XL

Mine is same. Have latest software from TOM TOM site. When i connect my TOM TOM One it says please wait and then stops with a pic of the sat nav connected to a cable.

It shows up on the Computer as Drive E. Running Windows 7 on Lap top.

says it should upload updates automatically but just does nowt.

Device works ok other than that but hasnt been updated due to this in 4 years!!

Help!

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Exalted Navigator
dazza24
Posts: 1,462
Registered: ‎04-03-2011

Re: laptop wont detect device, TomTom one XL

hi mark the latest tomtom software is mytomtom,this is not compatible with your device make sure you have home 2 installed heres a link

http://uk.support.tomtom.com/app/answers/detail/a_id/7448/kw/download%20home

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Apprentice Traveler
MarkPowell
Posts: 2
Registered: ‎30-05-2011
Location: United Kingdom

Re: laptop wont detect device, TomTom one XL

thanks, it worked....legend. i'm back up and running....tomtom one needs this software not the new one on the system.....

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Revered Voyager
sallor225
Posts: 2,182
Registered: ‎29-04-2011
Location: US

Re: laptop wont detect device, TomTom one XL

[ Edited ]

Stelarge: Glove box is not good home for TomTom. Too hot; too cold. Is it charged?

Help others identify useful content:
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TomTom XXL 540TM Minneapolis/St. Paul, MN traffic
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New Traveler
somebody
Posts: 1
Registered: ‎27-07-2011
Location: US

Re: laptop wont detect device, TomTom one XL

worked for me too.  so much for following the instructions on their main page - it just says to download the mytomtom, and it will do an auto detect.

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