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New Traveler
madams07
Posts: 1
Registered: ‎15-03-2011
Location: US

factory reset...

My device isn't working and no one has been able to help me, so I'm looking to do a factory reset but the only way I know how to do it is with in the device/application. I was wondering if there was a way to do it in tomtom home on my computer, or even within the various files from the device on my computer. And just so you know I have a mac. I don't know what else to do, so any help would be appreciated.  Thanks. 

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Megalos
Posts: 3,610
Registered: ‎07-03-2011
Location: Netherlands

Re: factory reset...

You can do a factory reset in TomTom HOME probably, if you use the 'Operate my XL' function. Have you tried a normal (hard) reset? You can find the instructions for that here: http://uk.support.tomtom.com/app/answers/detail/a_id/6965.

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Ove
Neophyte Traveler
Ove
Posts: 3
Registered: ‎05-09-2012
Location: United Kingdom

Re: factory reset...

I have a similar problem, but I cannot reset it either by pressing the ON/OFF button, or by "Operat my XXL" (as that is greyed out!)

 

What I need is a means to do a hard, new-out-of-the-box reset.

 

FWIW, press and hold of the ON/OFF button for 25 seconds (to be sure) results in a display of system info (and date set to somewhere in  2000), and then a restart again.

 

If I connect the device to the PC the icon is TomTom HOM for "Operate my XXL", "Get free map corrections from Map Share(TM)"  and "Back up and restore" buttons are greyed out.

 

Help please!

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Megalos
Posts: 3,610
Registered: ‎07-03-2011
Location: Netherlands

Re: factory reset...

[ Edited ]

Try again the procedure as described here: http://tomtom.com/6965. Hold the power button until you hear the drums. What is actually your problem with your TomTom? What does not function properly?

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New Traveler
catrina
Posts: 1
Registered: ‎21-12-2012
Location: US

Re: factory reset...

You are an angel! I read your post while seraching for a way to fix my problem,. I mistakenly hit the factory reset button and I couldn't even understand the language it was in! I did what you suggested, hit the button for 25 seconds and voila! My Tom Tom is back to normal.  Thank you so very much!

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Megalos
Posts: 3,610
Registered: ‎07-03-2011
Location: Netherlands

Re: factory reset...

You're welcome Catrina :-). Good to hear your TomTom is working again :smileyhappy:.

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New Traveler
icko123
Posts: 1
Registered: ‎04-01-2013
Location: US

Re: factory reset...

 
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Zsolt
Posts: 20,544
Kudos: 2,292
Solutions: 537
Registered: ‎16-10-2011
Location: United Kingdom

Re: factory reset...

?

Tip: Help others identify useful content by clicking the kudos thumbs, and by selecting the best answer to your question as the accepted solution


Report map errors (MSR Tool - link)
Actual devices: GO 820 Top Gear Edition, GO 825, Start 60, One XL, GO 600, GO 1000, VIA 120, VIA 135, TomTom Android; Old devices: TomTom WM, GO 530, XL IQ Routes LIVE
How to contact TomTom's Customer Services (link)
TomTom's Customer Services numbers (thx Niall) (link)
How to soft reset your device (link)


I am NOT a TomTom employee, just a user like others.
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New Traveler
J4801
Posts: 1
Registered: ‎26-08-2012
Location: US

Re: factory reset...

Dear Megalos,

You have been a hero in helping out the people as you have helped me i just got my gps running like new :smileyhappy: 

 Thank you so so so much. 

 

Be blessed!

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Megalos
Posts: 3,610
Registered: ‎07-03-2011
Location: Netherlands

Re: factory reset...

I'm glad to hear your TomTom is running again :-). You're most welcome :smileyhappy:.

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