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Novice Explorer
rocbianco
Posts: 5
Registered: ‎07-04-2011
Location: US
Accepted Solution

black screen

After I set my address setting in my XL, after 30 seconds my screen goes black.  But the XL still provides navigation.

Why does the screen go black?

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Community Manager
Lorna
Posts: 481
Registered: ‎25-02-2011
Location: the Netherlands

Re: black screen

Hi,

 

It sounds as though you may have a battery saving preference selected.  Tap on Change Preferences and then on Battery Saving Preferences - untick the option to dim the screen between instructions.

 

Does the screen stay on now?

 

Thanks,
Lorna

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Novice Explorer
rocbianco
Posts: 5
Registered: ‎07-04-2011
Location: US

Re: black screen

Lorna, I do not have the "battery saving" option on my gps.

What else can I check?

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Community Manager
Lorna
Posts: 481
Registered: ‎25-02-2011
Location: the Netherlands

Re: black screen

Hi,

 

Which XL do you have?  The easiest way to know is to give me the first 2 digits of the serial number, which is on the bottom of the device by the barcode.

 

Thanks,

Lorna

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Revered Navigator
mikealder
Posts: 236
Registered: ‎02-03-2011
Location: United Kingdom

Re: black screen

Go to change preferences/ Safety Preferences and make sure the checkbox for "Hide map above a certain speed" is turned OFF.

Otherwise Change Preferences/ Battery Preferences and deselect the checkbox for turn off screen between instructions - Mike

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Novice Explorer
rocbianco
Posts: 5
Registered: ‎07-04-2011
Location: US

Re: black screen

Lorna:

 

The first 2 digits of the serial number is 4E.

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Community Manager
Lorna
Posts: 481
Registered: ‎25-02-2011
Location: the Netherlands

Re: black screen

Hi,

 

Sorry - that's not the serial number - it starts with a letter --- often is syas C/NO: or S/N: just before it.  It's a long number - about 10 digits long.

 

Thanks,

Lorna

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Novice Explorer
rocbianco
Posts: 5
Registered: ‎07-04-2011
Location: US

Re: black screen

Lorna:

 

The first 2 digits are RB.

Hope this helps.

Thanks for all your help.

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Elite Voyager
Elite Voyager
dhn
Posts: 12,595
Registered: ‎01-03-2011

Re: black screen

Tomtom sees the unit as: XL (30 Series) / 330 - 1GB

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Community Manager
Lorna
Posts: 481
Registered: ‎25-02-2011
Location: the Netherlands

Re: black screen

Hi,

 

That's perfect - thank you!

 

Tap on Change preferences in the menu then on Brightness preferences.  On the first screen (day and night colour preferences) tap on Done and you will see a screen called Battery saving preferences - tap on Never turn off screen.

 

That should fix it :smileyhappy:

 

You will get a second Battery saving preferences screen - Switch off when external power is lost - that probably isn't affecting this but you can untick it if you want to be sure.

 

Thanks,

Lorna

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