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New Traveler
XenaGrrrl
Posts: 1
Registered: ‎18-06-2011
Location: US

You cannot use this map on this device: USA_Canada_and Mexico_P-348

I updated my TomTom overnight and when I checked to make sure everything was ok I got this message:

 

You cannot use this map on this device: USA_Canada_and Mexico_P-348

 

I cannot figure out how to continue or delete this map and try again.  Help!!

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Elite Voyager
Elite Voyager
dhn
Posts: 12,712
Registered: ‎01-03-2011

Re: You cannot use this map on this device: USA_Canada_and Mexico_P-348

Call CS at 866-486-6866. They are open Saturdays.

 

Make sure you do have the latest application for your unit (see if you're offered an updated application in Update my unit in Home)

 

Also, you can try uninstalling the application, if you have the latest, and reinstalling.

 

But give them a call...........

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Apprentice Traveler
Sharratt
Posts: 2
Registered: ‎23-06-2011
Location: Australia

Re: You cannot use this map on this device: USA_Canada_and Mexico_P-348

That exact same thing happened to me....can you tell me if you sorted the problem and how you did it.

 

Thanks

 

Steve

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