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Apprentice Traveler
2golfnutz
Posts: 2
Registered: ‎15-11-2011
Location: US

XL350 Lifetime Map Update

I've just ordered TomTom XL350.  Their website says this series has lifetime map updates, however I have just read on this forum complaints that it doesn't.  On the item's description it says "download new and updated maps from TomTom.  What is it.....Free or not Free?  If it's not, I will cancel my order.

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: XL350 Lifetime Map Update

[ Edited ]

It depends on the exact model number. If your model number ends with a "M", example XL350M or XL350TM then you did get lifetime maps. Also you will find in the box a sheet of paper with the activation code.

 

If you purchased a model from a supplier that advertised lifetime maps for the model they advertised and you didn't get one of those models then you should return the unit as "not as advertised".

 

Also if you return or cancel your order you should consider the XL340M or XL340TM. The XL350 has "EASY Menu" which has many features not available compared to the  standard menu models like the XL340M.

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Apprentice Traveler
2golfnutz
Posts: 2
Registered: ‎15-11-2011
Location: US

Re: XL350 Lifetime Map Update

The description on their website for the XL350 series doesn't say only certain models has this feature, so it's very unclear and very misleading. I won't know which "exact" model it is until I receive it, How can I find out how much the updates cost? Seems they keep this information a secret. Finding this out will determine if I keep this model or not.
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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: XL350 Lifetime Map Update

[ Edited ]

If you are talking about TomTom's website. Here are the different models of the XL350 series

http://www.tomtom.com/en_us/products/car-navigation/xl-350-series/#tab:shopseries

 

And from Amazon.com - If you scroll down near the bottom of the screen ( item #10 ) you will see the XL340M for $92.

http://www.amazon.com/s/ref=nb_sb_ss_i_0_12/190-8685760-8209536?url=search-alias%3Daps&field-keyword...

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Apprentice Traveler
dollydaydream
Posts: 2
Registered: ‎16-11-2011
Location: Norway

Re: XL350 Lifetime Map Update

Hi,

I just bought XL 350.  I have an old TomTom from before.  When I hook the device up to my mac, it does not launch.  However old tomtom software icon appears on my desktop.  

Any suggestions on what I can do?

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: XL350 Lifetime Map Update

What version is your Home software. It should be 2.8.2.2264

If you don't have a more current one you should update it by using "check for updates" or download a new version from

http://www.tomtom.com/services/service.php?id=16&tab=87

 

Also since you have two gps's you will need to set up a second account ( different email address) for the new gps.

You would log in with the new account when you want to update your new gps.

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Apprentice Traveler
dollydaydream
Posts: 2
Registered: ‎16-11-2011
Location: Norway

Re: XL350 Lifetime Map Update

Hey, thanks for your help, you were great.

I decided to delete the older software.

Then I went to the link you gave and downloaded the latest version.

I'm updating the TomTom I just bought.  I went out for a drink and now I'm back 2 hours later it's still updating :smileysad:

However, at least somethings happening.  It could be that our internet connection is slow, it gets slower in the pm when everyone is home after work.

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Lupus1
Posts: 4,645
Topics: 16
Kudos: 1,412
Solutions: 279
Registered: ‎21-09-2011
Location: Germany

Re: XL350 Lifetime Map Update

Hi,

 

the process of updating maps might take quite some time as the connection between your device and your computer is also only a USB1.1 connection and therefore the transfer rate is really low. The rest is dominated by your internet connection. Having a broadband connection will definitely help as I've already noticed myself. For getting only a map zone of the Europe map (1.6GB) installed I need about 8-10 hours having only a 384kbit/s internet connection.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515


TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
Win8 64bit


-------------------------------------------------------------------------------------------
I'm no TT employee but just a customer trying to help
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New Traveler
capemom
Posts: 1
Registered: ‎26-03-2012
Location: US

Re: XL350 Lifetime Map Update

Is promotion code the same as activation code?

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: XL350 Lifetime Map Update

Yes, it should be on the lower left corner of a 6X6 inch card with "IMPORTANT- DO NOT DISCARD" printed in red at the top of the card.

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