XL / XXL (HOME)

[maverich]

After making the upgrade to 9.401, my tomtom reset each time I try to swich it on.

The sequence: I press the power button, appears the logo, it tries to connect to the computer, reappears the logo, than crashes (with no errors) and starts again the sequence. I have to press the power button for 20 seconds to switch it off.

If I try to connect it to the pc (tomtom home 2), it connects and everything is ok, except tomtom Home crashes when I try to use the option "use the device".

How can I do?

[GixxerMarkus]

Hi!

I`ve got the same problem....need help

[GB88]

Same problem here,please help,thx

[ok1_1]

hi well in this case it means that the application is not properly install so you would need to delete the application and then reinstall it

to this go to manage my device select items from device then select the application and click on remove items from device

after that you need to deleted from the computer as well to this

go back into manage my device select remove items from computer select the application and then click on remove items from computer

after all this is done try to download the application and the issue should be solved

[GixxerMarkus]

Thanx but it doesn't work like it should do...

After doing what you've written and i got the 8.415 to work. But if i run update again to 9.401 the same happens again. I think the 9.401 does not work on my One XL.

Now i have 8.415 installed, but all my favorites are missing. I've copied the mappsettings.cfg with my favorites included manually to the tomtom. But only my Home is shown. All my other favorites are still missing.

What could be the problem with my tomtom? Yesterday i only connected it to update. After this update i got this problems.

Regards

Markus

[ok1_1]

ok well if your device doesnt work work with the version 9.401 is better for you to stay with the version 8.415

now the mapsettings file doesnt always work to 100% so you can try copying it again but that doesnt mean that you are going to get all of your favorites

[GixxerMarkus]

Is it possible to get a later version <9.401 to download and manually installed? I think the latest version i used was something like 9.0xx. Maybe my favirites will then work.

[Traylaw Elite Voyager]

Try performing a clean uninstall and reinstall of the gps's application.


First: make a backup of the contents of the gps using windows explorer. Per this link.
http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

Second: check the flash memory in the gps to make sure there are no errors.
http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error

Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/reinstall

Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The  gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.

Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.

 1. antitheftw.bmp   (this may have the named antitheft.bmp)
 2. autorun.inf
 3. splashw.bmp      (this may have the named splash.bmp)
 4. suspendw.bmp     (this may have the named suspend.bmp)
 5. tomtom.ico

If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.


If this has failed to resolve your problem, you might consider reformatting the gps's memory. Here is a link for the procedure.


http://uk.support.tomtom.com/app/answers/minor_detail/a_id/13295/

[maverich]

---

Traylaw wrote:

Try performing a clean uninstall and reinstall of the gps's application.


First: make a backup of the contents of the gps using windows explorer. Per this link.
http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.h...

Second: check the flash memory in the gps to make sure there are no errors.
http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error

Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.

http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/reinstall

Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The  gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.

Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.

 1. antitheftw.bmp   (this may have the named antitheft.bmp)
 2. autorun.inf
 3. splashw.bmp      (this may have the named splash.bmp)
 4. suspendw.bmp     (this may have the named suspend.bmp)
 5. tomtom.ico

If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.


If this has failed to resolve your problem, you might consider reformatting the gps's memory. Here is a link for the procedure.


http://uk.support.tomtom.com/app/answers/minor_detail/a_id/13295/

---

ok it restarts with 8.415, but me too had a newer application before 9.401, and I would like to have it again.

The better would be to have a right 9.401 THAT WORKS on XL IQ routes. I hope tomtom programmers will work on it starting today, isnt' it????

regards

[gerry1974]

agreed. getting back to an older version works, so fortunately the device isn't useless. but the update does not work.