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Novice Explorer
Daveb2814
Posts: 5
Registered: ‎13-02-2012
Location: Australia

XL IQ Route - problem with map

Hi

 

I was updating my Tom Tom XL while connected to the computer and opening an account.  I then used the Route Planning feature by moving across to New Zealand then disconnected my Tom Tom.  However I the had some error screens appearing.

 

screen with the words -

Problem with map you cannot use this map on this device: Australia-386. 

 

I selected th OK option (only one) and a new screen appears with Select a Map at the top and Australia listed as the only map showing.  I tap the Australia option and a new screen appears with Switching to Australia at the top in ble for a few seconds then it reverts to the previous screen - You cannt use this map on this device etc

 

If I look at my Manage my Tom Tom screen it shows I have Australia loaded.

 

I have switched off the Tom Tom and restarted it but the same fault appears.

 

How can I get it to work normally

 

Thanks

 

Dave

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Bogi
Posts: 894
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Registered: ‎03-03-2011
Location: Germany

Re: XL IQ Route - problem with map

[ Edited ]

I assume that you have an issue with your license file. Check whether there is a dct.file in your map folder with the same name as the map has, something like Australia.dct. If not, take a look on your computer, somewhere in a folder where the map has been downloaded the file may be. If so, copy it in the map folder on your device.

 

If you can not find this file, please call customer support and be prepared that they need a proof of purchase, Then they should be able to help you.

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Novice Explorer
Daveb2814
Posts: 5
Registered: ‎13-02-2012
Location: Australia

Re: XL IQ Route - problem with map

I cannot find a map folder either on the Tom Tom or on my computer where I did a back u on first connecting to my computer as suggested by the menu.. I will try to back load the Tom Tom from the computer and see if anything new happens. Any other suggestions as to where these maps are stored on either the Tom Tom or computer (there 3 Tom Tom folders now in my Programs area (XP operating system)
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Bogi
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Re: XL IQ Route - problem with map

The map folder has a name like "Australia" or similar, not exactly "map".

 

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Novice Explorer
Daveb2814
Posts: 5
Registered: ‎13-02-2012
Location: Australia

Re: XL IQ Route - problem with map

Hi Boji,

 

Ok I have found the folder and there is an Australia DCT file on my Tom Tom about 1 KB in size.  I also had a look at the HELP file in the Tom Tom looking through the computer and I have found that under there are many lists of loaded items and system information.  The last list is about bif options

 

ttgo.bif file contents there are lots of information relating to the tt set up but there is no map listed against the current map.  It shows as

 

CurrentMap=

 

So I think that is the problem.  The TT system does not know which map to use.  Again the Australia map is listed in the system OK at 139.7 Mb.

 

Can I rreset this or do I have to go to Customer Support.

 

Appreciate your help and time

 

Dave

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Bogi
Posts: 894
Kudos: 195
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Registered: ‎03-03-2011
Location: Germany

Re: XL IQ Route - problem with map

Copy the map folder to a folder on your pc, then delete it from the device. Start TomTom Home and go to add map. See whether the Australian map is offered and install it.

 

If this is not possible or working, then call CS.

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Novice Explorer
Daveb2814
Posts: 5
Registered: ‎13-02-2012
Location: Australia

Re: XL IQ Route - problem with map

Hi Bogi,

 

I deleted the Australia folder from the device after copying it to a folder in my laptop. I started TT Home but have yet to add a map as I get error messages as per below

 

I always get an error messag when my computer checks with TT Home.  The Error Report is copied below.  I am unsure if these errors are related to my map problem but it may be that the internet connection is a bit flakey.

 

Anway I wil continue with your advise and see if I can reload the Australia Map.  I will report shortly about adding the Austrakia Map.

 

ERROR: -3/#https://community.tomtom.com/shop/getNewestVersions: Error from server: Severe server error: return code header missing
Severe server error: return code header missing
Error code: -3
URL: https://community.tomtom.com/shop/getNewestVersions
Additional information: info = [object]
info.func = [string] shop/getNewestVersions
info.args = [object]
info.args.price = [string] free
info.args.includeMissing = [boolean] true
info.args.deviceCode = [string] AKTGGBJM5A
info.args.deviceModel = [string] xl2009_plus_2048_tts
info.args.deviceCapabilities = [string] CarSymbol Caymann Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFuelPrices PlusOrRDSTMCTraffic PlusSafetyCamerasDynamic PlusSafetyCamerasStatic RDSTMC RichPOI SDK SettingsOverride StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser WarningSounds screensize=480x272
info.args.deviceParameters = [string] {"ApplicationVersion":"851694.2","ApplicationVersionVersionNumber":"9400","VehicleBrand":"","VehicleModel":""}
info.args.deviceSerial = [string] RU7389B00628
info.args.deviceNavcoreVersion = [string] 9.400
info.args.deviceNavcoreBuild = [string] 851694.2
info.args.publicBeta = [boolean] false

info.method = [string] POST
info.useCache = [string] true
info.dryRun = [string] false
info.xmluploadbody = [xml] <getnewestversions>
  <contentidlist>
    <content idurl="http://num1.id.tomtom.com/13128?version=9.400"/>
    <content idurl="http://str1.id.tomtom.com/voice/Burt%20Reynolds%20Copyright%202007%20Wanderlust%20Media%2C%20LLC%20v..."/>
    <content idurl="http://str1.id.tomtom.com/voice/Kim%20Cattrall%20v1.1%20Copyright%202008%20Wanderlust%20Media%2C%20L..."/>
    <content idurl="http://str1.id.tomtom.com/voice/English(US)%20-%20Mandy?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/English(US)%20-%20Richard?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/Snoop_0.6a_UK?version=0.6"/>
    <content idurl="http://str1.id.tomtom.com/voice/EnglishUK%20-%20Homer0.9?version=0.9"/>
    <content idurl="http://str1.id.tomtom.com/voice/English(UK)%20-%20Jane?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/UK%20English%20-%20Mr.%20Burns?version=1"/>
    <content idurl="http://str1.id.tomtom.com/voice/English(UK)%20-%20Tim?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/Fran%C3%A7ais%20-%20Catherine?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/Fran%C3%A7ais%20-%20Jacques?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/Deutsch%20-%20Lisa?version=1"/>
    <content idurl="http://str1.id.tomtom.com/voice/Espa%C3%B1ol%20-%20Antonio?version=4"/>
    <content idurl="http://str1.id.tomtom.com/voice/Espa%C3%B1ol%20-%20Marta?version=4"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/-default?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/BlueCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/ClassCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/FamilyCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/FinnedCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/GreyCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/Oldtimer?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/RaceCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/RedCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/SportsCabrio?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/SportsCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/SUV?version=1"/>
    <content idurl="http://str1.id.tomtom.com/carsymbol/YellowCar?version=1"/>
    <content idurl="http://str1.id.tomtom.com/startupscreen/splash?version=1"/>
    <content idurl="http://str1.id.tomtom.com/startupscreen/splashw?version=1"/>
    <content idurl="http://str1.id.tomtom.com/suspendscreen/antitheft?version=1"/>
    <content idurl="http://str1.id.tomtom.com/suspendscreen/antitheftw?version=1"/>
    <content idurl="http://str1.id.tomtom.com/shutdownsound/suspend?version=1"/>
    <content idurl="http://str1.id.tomtom.com/loquendovoice/English%20(US)%20-%20Susan?version=700"/>
    <content idurl="http://str1.id.tomtom.com/loquendovoice/English%20(UK)%20-%20Kate?version=700"/>
  </contentidlist>
</getnewestversions>

Severity: 1103
Stack:
0. chrome://tthome/content/logic/comm.js:468
                                                xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
            this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
            this.request.onload = function() { me._done(true); }

Time: Tue, 14 Feb 2012 11:57:21 GMT

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Bogi
Posts: 894
Kudos: 195
Solutions: 42
Registered: ‎03-03-2011
Location: Germany

Re: XL IQ Route - problem with map

Yes, try that, the only thing I can read from the error message is your passion for the Simpsons...:smileywink:

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Novice Explorer
Daveb2814
Posts: 5
Registered: ‎13-02-2012
Location: Australia

Re: XL IQ Route - problem with map

Unfortunately it still will not work.  I have copied the Australia folder back to the device and it is there in the system but the HELP system data still shows no map in the CURRENT MAP area.  I could not get the system to load a map.  One option is to buy a 12 month upgrade plan but before I do that I need to speak with CS

 

I have copied it below so you can see what I mean.

 

How do I contact Customer Support - I cannot find a number or email address.  I am in Brisbane Australia

 

Cheers

 

Dave

 

 

 

 

 

Profile folder = C:\Documents and Settings\Pattie Bowden\Application Data\TomTom\HOME\Profiles\fzsgynnt.default
Installation folder = C:\Program Files\TomTom HOME 2
Plugins folder = C:\Program Files\TomTom HOME 2\xul\plugins
Data folder = C:\Documents and Settings\Pattie Bowden\My Documents\TomTom\HOME
Version = 2.8.3.2499
Language = en-US
User name = dandpbowden@gmail.com
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 9.400.851694.1
Name = TomTom XL•S IQ Routes Edition
Device Code = AKTGGBJM5A
Serial number = RU7389B00628
Capabilities = CarSymbol Caymann Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFuelPrices PlusOrRDSTMCTraffic PlusSafetyCamerasDynamic PlusSafetyCamerasStatic RDSTMC RichPOI SDK SettingsOverride StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser WarningSounds screensize=480x272
Storage devices = Internal Memory (E:smileyhappy: - Active
Installed Items = program/Navigator 9.400, startupscreen/splash 1, startupscreen/splashw 1, suspendscreen/antitheft 1, suspendscreen/antitheftw 1, shutdownsound/suspend 1, carsymbol/-default 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, loquendovoice/English (UK) - Kate 700, loquendovoice/English (US) - Susan 700, voice/Deutsch - Lisa 1, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, voice/English(US) - Richard 4, voice/Español - Marta 4, voice/Kim Cattrall v1.1 Copyright 2008 Wanderlust Media, LLC 1.1, voice/Français - Jacques 4, voice/EnglishUK - Homer0.9 0.9, voice/UK English - Mr. Burns 1, voice/Snoop_0.6a_UK 0.6, voice/Français - Catherine 4, voice/English(US) - Mandy 4, voice/Español - Antonio 4, voice/Burt Reynolds Copyright 2007 Wanderlust Media, LLC v1.2 1.2, map/Australia 875.3613, poi/7-Eleven-AU 0, poi/Accomadation 0, poi/Airfield-Au 0, poi/ALDI_au 0, poi/Aldi_Melbourne 0, poi/Aldi_Stores_Australia 0, poi/Ampol_Service_Station 0, poi/Anaconda 0, poi/Bait_Tackle 0, poi/BigW 0, poi/Boat_Ramp 0, poi/BP_Fuel 0, poi/Bunningswarehouse 0, poi/Bunnings_Warehouse 0, poi/Caltex 0, poi/Camps_Australia_Wide 0, poi/CBA_ATM_AU 0, poi/CBA_ATM_s 0, poi/Coles 0, poi/David_Jones 0, poi/dick_smith_electronics 0, poi/Dominos_au 0, poi/Dump_Points_All_Oz 0, poi/Fishing 0, poi/Harvey_Norman 0, poi/Harvey_Norman_Stores 0, poi/Haunted-Locations 0, poi/Hook_Turns 0, poi/Hungry_Jacks 0, poi/IGA_Store-AU 0, poi/IKEA_au 0, poi/Jaycar_Electronics-au 0, poi/Kmart_au 0, poi/LPG_Autogas-au 0, poi/Medical_Centrr 0, poi/Mitre10 0, poi/Mobil_au 0, poi/National_Park_AU 0, poi/Pharmacy_AU 0, poi/Pizza_hut_au 0, poi/Postcodes 0, poi/Postcodes_Aust 0, poi/Public_Toilets_-_Vic_Australia 0, poi/RedLight Cameras 0, poi/Rest_area-AU 0, poi/Rest_Area_s 0, safetycamera/Safety_Cam_AU_TomTom 13181, poi/School_Zones 0, poi/School_Zone_Warning 1, poi/Shell_Fuel 0, poi/Speed Cameras 0, poi/Supercheap_Auto 0, poi/Target_Stores_au 0, poi/Target_Stores_Aust 0, poi/Tourist_locations_au 0, poi/Tourist_Locations_Aust 0, poi/Uhf_Rptrs_V1 0, poi/Westfields 0, poi/Woolworths 0, poi/Woolworths_Petrol 0, poi/Woolworths_Stores 0
Error incident IDs = 91531512, 91540825, 91546415
* Computer info:

        Operating system: Windows XP (build 2600, Service Pack 3)
        Free memory: 357294080 bytes
        User home directory: "C:\Documents and Settings\Pattie Bowden\My Documents\"
        Home volume space: 22565 / 72181 MB
        Temporary directory: "C:\DOCUME~1\PATTIE~1\LOCALS~1\Temp\"
        Temp volume space: 22565 / 72181 MB
        Install directory: "C:\Program Files\TomTom HOME 2\xulrunner\"
        Install volume space: 22565 / 72181 MB
        External volume devices: E: [INTERNAL] 1643 / 1958 MB
        OS login name: "USER ID"
        Host name: "Pattie"
        Date and time: 2012-02-14 22:59:03

* HOME info:

        DLL Version: 2.8.3.2499
        MapShare DLL Version: 2.8.3.2499
        Language: en-US

* Connected device: "TomTom XL IQ Routes Edition"

        ID: "AKTGG BJM5A"
        Type: "xl2009_plus_2048_tts"
        Serial: "RU7389B00628"

        MapShare information:
            Patch format version: 2.4
            Map patch downloads: true
            POI patch downloads: false
            Feedback email address:
            Patches to upload: 0
            POI Subscriptions:

        ttgo.bif file contents:
            [TomTomGo]
            DeviceName=TomTom XL IQ Routes Edition
            DeviceVersionHW=XL IQ Routes Edition
            DeviceSerialNumber=RU7389B00628
            DeviceUniqueID=AKTGG BJM5A
            RamDiskVersion=20120201
            BootLoaderVersion=55136
            LinuxVersion=802398
            ApplicationVersionVersionNumber=9400
            ApplicationVersion=851694.2
            UserLanguage=English UK
            UserName=dandpbowden@gmail.com
            LastConnectionTime=Never
            GPSFirmwareVersion=2.16.201 77382
            BuiltInColorScheme0=Belgica
            BuiltInColorScheme1=Brittanica
            BuiltInColorScheme2=America
            BuiltInColorScheme3=Germanica
            BuiltInColorScheme4=Australia
            BuiltInColorScheme5=Deuteranopia
            BuiltInColorScheme6=Greys
            BuiltInColorScheme7=Antarctica
            BuiltInColorScheme8=Africa
            BuiltInColorScheme9=Astra
            BuiltInColorScheme10=Asia
            BuiltInColorScheme11=Brasilia
            BuiltInColorScheme12=Concordia
            BuiltInColorScheme13=NewAnglia
            CurrentColorSchemeBuiltIn=11
            CurrentVoiceInfo=Kate
            CurrentMap=
            CurrentMapVersion=0.0
            Traffic=N
            CurrentFuelpricesType=
            CurrentFuelpricesTypeString=
            CurrentFuelpricesLastFullUpdate=
            ValueRatio=AuOI0Lpiu3yp4WytnQ==
            Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusSafetyCamerasDynamic,PlusSafetyCamerasStatic,PlusFuelPrices,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,VoiceBrowser,LinkVolumeToSpeed,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,CarSymbol,RichPOI,PermanentMapCfg,RDSTMC,InternalFlash,SettingsOverride,SDK,USBAccessories,MultipleMaps,Traffic,MapOverlays,Documents,WarningSounds
            UnsupportedFeatures=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusBuddies,PlusRoadConditions,PlusFuelPriceTimestamp,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,GPRSEngine,VoiceRecording,ASR,ASRCnC,TTSUncompressed,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,ZeroVolumeSupported,CaymannAlwaysOn,MAC,DepartureAdvisor,RouteInfoBackToSummary,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,TextureRendering,ExtraSounds,UserSkin,FrequentDestinations,InternalModem,Prague,Bluetooth,HardDisk,SDSlot,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,SupportGetAMap,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,LiveServices,SimpleMapBrowserButtonBar,HTTPActivation,AltDefaultCarSymbol,ArrivalSounds
            SupportedPatchTypes=3F
            NrSupportedErrorTypes=138
            UserPatchDatVersion=102
            CompressedPatchVersion=200
            MapServerPatchDatVersion=105
            DeletedPoiDatVersion=200
            ServerLineIndexDatVersion=102
            ServerNameIndexDatVersion=102
            MapShareSupportedProviders=243
            CharacterSet=TTU
            VehicleBrand=
            VehicleModel=
            VehicleOptions=

        tthome.bif file contents:
            [TomTomHOME]
            UserName=dandpbowden@gmail.com
        IL #1: 'Internal Memory' 1643 free/1958 total MB Block Size 32768 Media Name 'InternalMemory' serial $b62f0302, Writable

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Lupus1
Posts: 5,478
Topics: 21
Kudos: 1,598
Solutions: 320
Registered: ‎21-09-2011
Location: Germany

Re: XL IQ Route - problem with map

Hi Dave,

 

to contact CS please follow the steps listed under the link posted below.

 

How to contact customer support (hyperlink)

 

If the page doesn't look like in the pictures of that guide you'll have the options to call them or to mail them directly on the support page.

 

 

Regards

Lars.

____________________________________________________

TT XL•S LIVE IQ Routes Edition (Text-to-Speech)
map/Europe_North 875.3613
TT Start 60
map/Europe 910.4964
TT GO 6000
map/Europe 926.5515

TT Runner Cardio watch

TT Home 2.9.7.3256
MyDrive Connect 3.3.0.1317
MySports Connect 1.3.9
Win8 64bit


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I'm no TT employee but just a customer trying to help
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