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Apprentice Traveler
gigem
Posts: 2
Registered: ‎13-01-2012
Location: US
Accepted Solution

Will not hold a charge

My XXL will not hold a charge. The bottom green light is on. Have tried the car charger where it was first noticed and both wall power charger and USB as it is plugged in now. Over the past week, it will charge and then start discharging while plugged in within an hour, and that's what it's doing right now. I unplugged it last night, plugged it into a USB connector and it started charging (green light) but right now it's discharging (yellow light). It's about 6 months old. Anyone know a fix? Thanks

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: Will not hold a charge

Sorry to hear that, normally a battery will last a couple of years or more. Since it is still under warranty you should sending it back to get the battery replaced. If it were out of warranty you can replace the battery yourself. But doing that now can void the warranty.

 

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Apprentice Traveler
gigem
Posts: 2
Registered: ‎13-01-2012
Location: US

Re: Will not hold a charge

Thought that was the problem and will get replacement process started. Much thanks!!!

 

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