16-04-2012 03:25 PM
I have become so frustrated at the lack of help I have received trying to fix this problem that I have subsequently destroyed my 3 month old device and taken it down the tip with my old kitchen, which is where it deserves to be.
Maybe not the right idea, but I had a device that cost a fair amount of money that was just totally useless and I didn't see any solution at all to the problems I was having and to top it off, CS emailed me today asking what the problem was, I mean, are these people serious!?!
I HATE TOMTOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
16-04-2012 08:59 PM
Maybe you are right to do so? It took me 3 days to make it works again.
3 weeks ago they have sent me an update. I still don't want to update for fear to destroy my tomtom.
The hardware is OK but the Internet update software is a mess!!!
Good Luck for the next navigator!
09-05-2012 03:58 AM - edited 09-05-2012 04:09 AM
I don't know what TomTom SA is but you should not be using TomTomHome. You must use MyTomTom.
Here is where you get it and more:http://us.support.tomtom.com/app/answers/detail/a_
Here is how you use it:http://us.support.tomtom.com/app/answers/detail/a_
09-05-2012 09:02 PM
TomTomSA is the name of the program on a Mac OS that replaced TomTom Home. I get that program ffrom the links you referenced. It means Support Assistant as far as I can gather and it runs in the background until you connect your Tom Tom device and then it is the download and install tool used.
10-05-2012 03:10 PM - edited 10-05-2012 03:26 PM
If that is to replace TomTom Home, then that is the wrong program. The Via 1505 is a Nav 3 device which cannot use TomTomHome so you must use MyTomTom through your browser. Sorry I am not familiar with Mac software.
You will find MyTomTom software download for the Mac here: https://tomtom.com/en_us/mytomtom/getstarted/
11-05-2012 06:13 PM
Well I realy appreciate your help. On the Mac the program is actually called MyTomTomSA.app . I tried a reinstall and still no good so what I did was install the software on my Macbook and the install completed on the first try. I know it makes no sense but It works now and now you know about MyTomTomSA so help all around.
11-05-2012 11:29 PM
That's great and thanks for the update.