XL / XXL (HOME)

[RichieRuss]

I have become so frustrated at the lack of help I have received trying to fix this problem that I have subsequently destroyed my 3 month old device and taken it down the tip with my old kitchen, which is where it deserves to be.

Maybe not the right idea, but I had a device that cost a fair amount of money that was just totally useless and I didn't see any solution at all to the problems I was having and to top it off, CS emailed me today asking what the problem was, I mean, are these people serious!?!

I HATE TOMTOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[saphirecrystal]

Hello,

Maybe you are right to do so? It took me 3 days to make it works again.

3 weeks ago they have sent me an update. I still don't want to update for fear to destroy my tomtom.

The hardware is OK but the Internet update software is a mess!!!

Good Luck for the next navigator!

Best Regards

[lapleader]

I am having exactly same problem on VIA 1505

[lapleader]

Same problem on the USA map on Via 1505. Tried uninstalling both TomTom SA and TomTomHome and reinstalling both but no answer working yet after 2 weeks.

[sallor225]

I don't know what TomTom SA is but you should not be using TomTomHome. You must use MyTomTom.

Here is where you get it and more:http://us.support.tomtom.com/app/answers/detail/a_id/13147/c/2356

Here is how you use it:http://us.support.tomtom.com/app/answers/detail/a_id/13843/session/L3NpZC9TSm9haEVYaw%3D%3D

[lapleader]

TomTomSA is the name of the program on a Mac OS that replaced TomTom Home. I get that program ffrom the links you referenced. It means Support Assistant as far as I can gather and it runs in the background until you connect your Tom Tom device and then it is the download and install tool used.

[sallor225]

If that is to replace TomTom Home, then that is the wrong program. The Via 1505 is a Nav 3 device which cannot use TomTomHome so you must use MyTomTom through your browser. Sorry I am not familiar with Mac software.

You will find MyTomTom software download for the Mac here: https://tomtom.com/en_us/mytomtom/getstarted/

[lapleader]

Well I realy appreciate your help. On the Mac the program is actually called MyTomTomSA.app . I tried a reinstall and still no good so what I did was install the software on my Macbook and the install completed on the first try. I know it makes no sense but It works now and now you know about MyTomTomSA so help all around.

Thanks again,

Stu

[sallor225]

That's great and thanks for the update.