XL / XXL (HOME)

[baggy2508]

Hi.

Mine has stopped working also after this update, have tried restoring the TT from my computer but no luck, I have also tried to backup my device to my computer but this does not work either, where do I go from here I think TT should start reading these forums and help to put things right.

JB.

[baggy2508]

ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .\controller\FileCopyThread.cpp(161)
An error occurred while reading this file: "C:\Users\Owner\Documents\TomTom\HOME\Backup\ONE XL\Backup02\InternalMemory\Europe_West\Radar_ES_TomTomOv2.ver"
An error occurred while writing to this file: "I:\Europe_West\Radar_ES_TomTomOv2.ver"
The file or directory is corrupted and unreadable.

in .\controller\FileCopyThread.cpp:161
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
                    error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
                                        this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:80
                return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
            this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
            this._errorFatal(error);

Time: Sat, 25 Feb 2012 12:54:07 GMT

Just had this erroe message up.

JB.

[Traylaw Elite Voyager]

Looks like a problem with the backup stored on your pc.

First try to manually install the backup files to your gps.

1. Using Windows Explorer open your gps drive and delete any files / folders on the gps.

2  Next go to the location of your backup and select all the files / folders in the folder

   C:\Users\Owner\Documents\TomTom\HOME\Backup\ONE XL\Backup02\InternalMemory

   The files / folders you are copying will look like this.

3. Copy these files to your gps.

If you receive an error again then you have a corrupted backup.

==============================================================================

If you have another backup such as one made using Windows Explorer you can ues this.

Other possibilites in restoring your gps are these.

===============================================================================

Install items from the downloaded / saved folders. These files are not part of the backup files in Home.

With the gps not connected to the pc go to Home -> Manage my device -> Install items from Computer,  see if you have the following items available.

1. Application

2. Voices

3. Maps

4. Safety Cameras.

Delete the files and folders again on the gps and then, add the items to your gps. These items are not files from your backup so they may install without any problems.

===============================================================================

Delete the corrupted file in the backup folder.

C:\Users\Owner\Documents\TomTom\HOME\Backup\ONE XL\Backup02\InternalMemory\Europe_West\Radar_ES_To

mTomOv2.ver

You should also delete two other files in the folder.

1 Radar_ES_TomTom.ov2

2.Radar_ES_TomTom.ov2.dct

Hopefully there is only one corrupted file in the backup folder, so you can manually copy the backup to the gps without

any other errors.

===============================================================================

[bhav88al]

had same problem when I updated last year..

apparently you have to 'save' the map on your computer b4 doing the update..I lost all info and had to pay approx £40 for new map..

not very happy with service recvd from TT..

hope you have better luck..

[baggy2508]

Traylaw.

Many thanks for that info, I did delete all files on the computer yesterday and re-installed new now all appears to be working.

JB.

[baggy2508]

bhav88al.
Deleted all files and now seems to be working ok.
Many thanks JB.

[Container]

I try to reinstall my TT en get the follow error:

ERROR: DesktopLib/InstallToDevice/Install/Single/DestinationFileDoesNotExist: Kan dit bestand niet maken: G:\data_im2.chk
@ .\framework\InstallToDeviceThread.cpp(1513)
Last Error is 00000570 Item metadata is <HOME2 version="2.8">
  <program idnum="13129" idurl="http://num1.id.tomtom.com/13129" idstr="Navigator" version="8.415">
    <title lang="nl" mimetype="text/plain">TomTom Application for TomTom XL IQ Routes Edition</title>
    <description lang="nl" mimetype="text/plain">Dit is de nieuwste applicatieversie voor uw TomTom-apparaat. Wij raden u aan de update te installeren zodat u altijd beschikt over de nieuwste functies en optimaal gebruikmaakt van uw TomTom. Voor een lijst met wijzigingen die voor deze applicatie zijn doorgevoerd, ga je naar www.tomtom.com/6142 Opmerking: Indien uw TomTom of TomTom-applicatie door uw werkgever, IT-beheerder of een ander bedrijf dan TomTom is aangepast, dient u contact op te nemen met uw leverancier voordat u onze nieuwste applicatie installeert. Dit geldt voor alle applicaties die op de TomTom SDK zijn gebaseerd.</description>
    <image mimetype="image/png" url="http://home.tomtom.com/media/program/icon/program.png" usage="icon"/>
    <download>
      <url location="http://download.tomtom.com/sweet/navcore/8.415.xl2009_plus.CAB-navcore-ONE_XL.cab" content="main" size="28122112" downloader="true" qos="0"/>
    </download>
    <size>28122112</size>
    <targetdevice models="xl2009_plus_2048"/>
    <price free="true"/>
    <supplier id="tomtom">
      <name>TomTom</name>
      <image mimetype="image/png" url="http://home.tomtom.com/media/suppliers/tomtom_supplier_icon.png" usage="icon"/>
    </supplier>
    <build>1240</build>
  </program>
</HOME2>
in .\framework\InstallToDeviceThread.cpp:1513
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
                    error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
                                        this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:80
                return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
            this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
            this._errorFatal(error);

Time: Fri, 02 Mar 2012 11:42:16 GMT

[Woccy]

I've got the very same problem; no GPS after the february update.

You can follow the thread I've placed on : http://www.tomtomforums.com/t27699-xl-live-iq-no-gps-after-update-february-2012-a.html#post160211.

In the mean time, is there anyone who'se got the device working again ?

[Ras-x]

For reasons that I won't go into, I never applied the software update until last night.  My wife and I both own the same model XL and I updated the minor map and camera updates, and the mandatory software update.  I then made the mistake of backing up.  To my horror both XL's gave the message that the Australian map would not operate.  I tried everything including reinstalling from the backup, but it too was corrupted and the XL's simply refused to recognise the Australian map any longer - so I couldn't tell if it was seeing the satellite.  Then I remembered that thankfully we both use Macs, and I rolled back (thru Time Machine) to a previous saved Tom Tom file for both XL's.  I did a reinstall and they both worked again.  Just for a test, on mine, I went back into the Tom Tom updates, and applied the mandatory update (interestingly, you can't update maps or camera's or anything without updating the mandatory software update), and sure enough, I experienced the same issue of a lack of map recognition.  A quick reinstall from the older backup fixed it.

So, I can use my GPS's, but I cannot update maps or anything, because it will update the mandatory software update. Great!!  I have written to Tom Tom, but nothing back yet - now I realise just how wide this issue is and how it is affecting different models differently, I won't hold my breath waiting for a solution, except, when it is time to replace them, I won't be coming back to Tom Tom!

[Dom01]

Sent it to after sale service to make it work again...

Good service, but no Tom Tom for few days.