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New Traveler
Posts: 1
Registered: ‎26-05-2012
Location: Canada

TomTom software does not recognize my TomTom

I downloaded and installed the latest software for my Win7 Prof PC. After I connect my TT XXL and turn it on, the MyTomTom application does not see my device. Any advice what may me wrong? I am a computer guy and tried may things but cannot figure this one out.

Message 1 of 10 (2,837 Views)
Posts: 3,686
Registered: ‎07-03-2011
Location: Netherlands

Re: TomTom software does not recognize my TomTom

You can't use myTomTom (it's only supported by the newest TomTom models). You need TomTom HOME instead: http://www.tomtom.com/en_gb/services/tomtom-home/#tab:tab3

Message 2 of 10 (2,831 Views)
Neophyte Traveler
Posts: 3
Registered: ‎29-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

I have downloaded and installed Tomtom home last night   then restarted my PC. . Connected tomtom XL and turned it on, nothing happens except windows wants to scant the XXL which I cancel. Then. tomtom home says "no device connected"

I use Windows 7.  What can I do? It seem that I am not alone in this

Message 3 of 10 (2,749 Views)
Elite Voyager
Posts: 12,986
Registered: ‎01-03-2011

Re: TomTom software does not recognize my TomTom

Try running Home in XP compatible mode..

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
Message 4 of 10 (2,745 Views)
Legendary Explorer
Posts: 46
Registered: ‎24-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

[ Edited ]

Touch wood TomTom Home works in Windows 7 for me. Does the TomTom actually ask to connect to a computer.

 

Also did you see any "Installing New Hardware" as you generally do when you play somthing new into Windows

Message 5 of 10 (2,740 Views)
Neophyte Traveler
Posts: 3
Registered: ‎29-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom


Volts wrote:

Touch wood TomTom Home works in Windows 7 for me. Does the TomTom actually ask to connect to a computer.

 

Also did you see any "Installing New Hardware" as you generally do when you play somthing new into Windows



Hi  I was finally able to install TomTom home and that has recognized the device, it is currently backing up . How can I update my TT with the Packets I have  purchased the day before yesterday but I have not downloaded them yet. Will my TT see the purchased  maps and speedcameras?

Message 6 of 10 (2,727 Views)
Legendary Explorer
Posts: 46
Registered: ‎24-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

If you purchased them online using your TomTom account Log in using this in TomTom Home. The maps should then be downloaded and installed

 

 

 

 

Message 7 of 10 (2,719 Views)
Neophyte Traveler
Posts: 3
Registered: ‎29-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

Hi thanks for all your helps, I looked for tomtom home in Google and now have the correct version of tomtom home on my PC, all maps and cameras have been downloaded (took most of the nigh to dot) so My device is not full up to date. . Again thanks for your assistance in this matter.

 

Daniel

Message 8 of 10 (2,709 Views)
New Traveler
Posts: 1
Registered: ‎25-11-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

I have installed The latest TomTom Home on Windows 8 pro but it does not recognise my TomTom 1005 device when I connect it to the PC

Message 9 of 10 (1,882 Views)
Elite Voyager
Posts: 12,986
Registered: ‎01-03-2011

Re: TomTom software does not recognize my TomTom

You need Mytomtom with that model, not Home.

 

Get it at tomtom.com/getstarted

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
Message 10 of 10 (1,874 Views)