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New Traveler
bckisielp
Posts: 1
Registered: ‎26-05-2012
Location: Canada

TomTom software does not recognize my TomTom

I downloaded and installed the latest software for my Win7 Prof PC. After I connect my TT XXL and turn it on, the MyTomTom application does not see my device. Any advice what may me wrong? I am a computer guy and tried may things but cannot figure this one out.

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Megalos
Posts: 3,619
Registered: ‎07-03-2011
Location: Netherlands

Re: TomTom software does not recognize my TomTom

You can't use myTomTom (it's only supported by the newest TomTom models). You need TomTom HOME instead: http://www.tomtom.com/en_gb/services/tomtom-home/#tab:tab3

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Neophyte Traveler
dvanhoof
Posts: 3
Registered: ‎29-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

I have downloaded and installed Tomtom home last night   then restarted my PC. . Connected tomtom XL and turned it on, nothing happens except windows wants to scant the XXL which I cancel. Then. tomtom home says "no device connected"

I use Windows 7.  What can I do? It seem that I am not alone in this

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Elite Voyager
Elite Voyager
dhn
Posts: 11,892
Registered: ‎01-03-2011

Re: TomTom software does not recognize my TomTom

Try running Home in XP compatible mode..

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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Legendary Explorer
Volts
Posts: 46
Registered: ‎24-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

[ Edited ]

Touch wood TomTom Home works in Windows 7 for me. Does the TomTom actually ask to connect to a computer.

 

Also did you see any "Installing New Hardware" as you generally do when you play somthing new into Windows

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Neophyte Traveler
dvanhoof
Posts: 3
Registered: ‎29-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom


Volts wrote:

Touch wood TomTom Home works in Windows 7 for me. Does the TomTom actually ask to connect to a computer.

 

Also did you see any "Installing New Hardware" as you generally do when you play somthing new into Windows



Hi  I was finally able to install TomTom home and that has recognized the device, it is currently backing up . How can I update my TT with the Packets I have  purchased the day before yesterday but I have not downloaded them yet. Will my TT see the purchased  maps and speedcameras?

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Legendary Explorer
Volts
Posts: 46
Registered: ‎24-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

If you purchased them online using your TomTom account Log in using this in TomTom Home. The maps should then be downloaded and installed

 

 

 

 

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Neophyte Traveler
dvanhoof
Posts: 3
Registered: ‎29-06-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

Hi thanks for all your helps, I looked for tomtom home in Google and now have the correct version of tomtom home on my PC, all maps and cameras have been downloaded (took most of the nigh to dot) so My device is not full up to date. . Again thanks for your assistance in this matter.

 

Daniel

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New Traveler
dingerb
Posts: 1
Registered: ‎25-11-2012
Location: United Kingdom

Re: TomTom software does not recognize my TomTom

I have installed The latest TomTom Home on Windows 8 pro but it does not recognise my TomTom 1005 device when I connect it to the PC

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Elite Voyager
Elite Voyager
dhn
Posts: 11,892
Registered: ‎01-03-2011

Re: TomTom software does not recognize my TomTom

You need Mytomtom with that model, not Home.

 

Get it at tomtom.com/getstarted

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I am a moderator at Tomtomforums.com, an independent community of Tomtom customers. .....I am not a TomTom employee.
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