19-01-2012 05:00 AM
TomTom XXL IQ - Not detected as a device by Windows7
The "Sector protection: No" has a thin red box around it.
Reboot Screen Say:
TomTom One (TM) (c) TomTom 2003-2010 Build -N/A-
Hardware type: TomTom XXL IQ Routes Edition
SubID (feature) 0 1: 0001 (0000000500000000)
Bootloader version: S5.5274 clist#540743 RUCT
Checksum: 64 MB, Type:MSDR
CPU ID: 32412003
Clocks: 264.0 132.0 66.0
GPS type: GL2 BCM4750 FFF
TFT Type: AUO A050FW03V2 ALT 28
Internal Flash Capacity: 3907584 KB
MMC NAND version (PVR): 10 Samsung
Startup Mode: Power down
Device ID: RZ5430A1439
Touchscreen calib. data: 88 945 128 854 @3300mV
Sector protection: No
Battery boot voltage: 4150 mV
RTC: <date and time>
When the above screen comes up, I have to again re-boot the device.
19-01-2012 12:55 PM
Try the power reboot again by holding the power button about 10 seconds till you hear the drum sounds. Also, try a different usb port (preferably on the back of the cpu). And make sure you're using the cable that came with the unit.
19-01-2012 02:45 PM - edited 19-01-2012 02:47 PM
I have TomTom version #18.104.22.1688
It says my device is not connected.
Are there anti-virus issues ESET smart security? Microsoft firewall?
Should there be a device for this TomTom in the windows device manager?
Is there a utility program that forces a connection around the plug and play feature?
Could the plug and play feature be a manufacturer defect?
The device re-booted properly after letting go of the power button when the music started.
19-01-2012 05:57 PM
I am having a similar problem - have you seen this before?
Problem Event Name: APPCRASH
Application Name: TomTomHOMERuntime.exe
Application Version: 22.214.171.12443
Application Timestamp: 4a290731
Fault Module Name: HOMEServices.dll
Fault Module Version: 126.96.36.1998
Fault Module Timestamp: 4edcba64
Exception Code: c0000005
Exception Offset: 00016249
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
22-01-2012 09:35 PM
Has anyone found a fix for this?
I tried deleting all the files (except folders) in the tomtom file and reinstalling them to no luck, I get the same sector protection error.
After installing the update it freezes at the tomtom logo, but if I turn it off (soft reset) then it displays a green screen and goes back to the sector protetion error. I downloaded the most recent update (through tomtom home) but it still gives the same error.
Any one know how to install the clear flash tool. I installed it & unzipped it , then I get error "No setup information found on Disk or Cd-rom"??
22-01-2012 11:04 PM - edited 22-01-2012 11:08 PM
There is no setup... just plug the gps into the pc and click on the file "clear_flash.exe" . Do not unpack it., It is a self executing achive.
27-11-2012 10:32 PM
TomTom XXL IQ is not detected as a device on Windows7. I reconnected to a computer running XP, works perfect, updates, detection etc. TomTom XXL IQ is not compatable with Windows 7, I have both platforms and I can tell you what worked for me!!