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Apprentice Traveler
TomTom_P
Posts: 2
Registered: ‎19-01-2012
Location: Canada

TomTom XXL IQ - Not detected as a device by Windows7

TomTom XXL IQ - Not detected as a device by Windows7

 

The  "Sector protection:     No"  has a thin red box around it.

 

 

Reboot Screen Say:

 

TomTom One (TM) (c) TomTom 2003-2010 Build -N/A-

Hardware type:       TomTom XXL IQ Routes Edition

SubID (feature) 0 1:       0001 (0000000500000000)

Bootloader version:     S5.5274 clist#540743 RUCT

Checksum:      64 MB, Type:MSDR

CPU ID:     32412003

Clocks:     264.0 132.0 66.0

GPS type:     GL2 BCM4750 FFF

TFT Type:     AUO A050FW03V2 ALT 28

Internal Flash Capacity:  3907584 KB

MMC NAND version (PVR):     10 Samsung

Startup Mode:     Power down

Device ID:     RZ5430A1439

Touchscreen calib. data:     88 945 128 854 @3300mV

Sector protection:     No

Battery boot voltage:     4150 mV

RTC:       <date and time>

 

When the above screen comes up, I have to again re-boot the device.

 

 

 

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Elite Voyager
Elite Voyager
dhn
Posts: 12,365
Registered: ‎01-03-2011

Re: TomTom XXL IQ - Not detected as a device by Windows7

Try the power reboot again by holding the power button about 10 seconds till you hear the drum sounds. Also, try a different usb port (preferably on the back of the cpu). And make sure you're using the cable that came with the unit.

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Apprentice Traveler
TomTom_P
Posts: 2
Registered: ‎19-01-2012
Location: Canada

Re: TomTom XXL IQ - Not detected as a device by Windows7

[ Edited ]

Nothing...

 

I have TomTom version #2.8.3.2458

 

It says my device is not connected.

 

Are there anti-virus issues ESET smart security?   Microsoft firewall?

 

Should there be a device for this TomTom in the windows device manager?

 

Is there a utility program that forces a connection around the plug and play feature?

 

Could the plug and play feature be a manufacturer defect?

 

The device re-booted properly after letting go of the power button when the music started.

 

 

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New Traveler
elliy1
Posts: 1
Registered: ‎19-01-2012
Location: Canada

Re: TomTom XXL IQ - Not detected as a device by Windows7

I am having a similar problem - have you seen this before?

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: TomTomHOMERuntime.exe
  Application Version: 1.9.1.3443
  Application Timestamp: 4a290731
  Fault Module Name: HOMEServices.dll
  Fault Module Version: 2.8.3.2458
  Fault Module Timestamp: 4edcba64
  Exception Code: c0000005
  Exception Offset: 00016249
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 4105
  Additional Information 1: fd00
  Additional Information 2: ea6f5fe8924aaa756324d57f87834160
  Additional Information 3: fd00
  Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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Novice Explorer
grunsab
Posts: 2
Registered: ‎22-01-2012
Location: US

Re: TomTom XXL IQ - Not detected as a device by Windows7

Has anyone found a fix for this?

 

I tried deleting all the files (except folders) in the tomtom file and reinstalling them to no luck, I get the same sector protection error.

After installing the update it freezes at the tomtom logo, but if I turn it off (soft reset) then it displays a green screen and goes back to the sector protetion error.  I downloaded the most recent update (through tomtom home) but it still gives the same error.

 

Any one know how to install the clear flash tool. I installed it & unzipped it , then I get error "No setup information found on Disk or Cd-rom"??

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Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom XXL IQ - Not detected as a device by Windows7

[ Edited ]

There is no setup... just plug the gps into the pc and click on the file "clear_flash.exe" . Do not unpack it., It is a self executing achive.

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Neophyte Traveler
Indiana_bill
Posts: 3
Registered: ‎08-07-2012
Location: US

Re: TomTom XXL IQ - Not detected as a device by Windows7

TomTom XXL IQ is not detected as a device on Windows7.  I reconnected to a computer running XP, works perfect, updates, detection etc.  TomTom XXL IQ is not compatable with Windows 7, I have both platforms and I can tell you what worked for me!!

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