29-12-2011 02:24 PM
The device would not charge with the original car power cord so I bought a new one. When I plug it in and connect it, both green lights are on. The device powers on but after about 10 seconds I get a big battery indicator on the screen showing red and the device powers off. When I connect it to the computer overnight it is not fully charged. Is this a faulty battery? Can it be replaced? Should I try to replace it? The device is just a year old (it was a Christmas present last year) and I feel like I haven't got the max use out of it. Will TomTom replace it?
Thanks for any advice!!
29-12-2011 04:05 PM
Yes this sounds like a failed battery.
Regrettable batteries do not have a guaranteed life span. They can go bad shortly after you receive a device or over 2 years.
TomTom will replace the battery if you call customer service to setup a return.
You can also replace the battery yourself, it not too difficult. Here is a link which shows you how to change the battery.
If you plan to change it yourself be sure to buy a battery from someone who also includes the tools necessary to open the case.
BTW, I am not associated with newpower99 in any manner. I just provided their video because it is a good demo of changing your battery.
30-12-2011 04:42 PM
Here is a site where you can get a battery and it has a video on it showing how to replace it: