Reply
New Traveler
SydneyM
Posts: 1
Registered: ‎29-12-2011
Location: US

TomTom XXL 550 TM--battery issues

The device would not charge with the original car power cord so I bought a new one. When I plug it in and connect it, both green lights are on. The device powers on but after about 10 seconds I get a big battery indicator on the screen showing red and the device powers off. When I connect it to the computer overnight it is not fully charged. Is this a faulty battery? Can it be replaced? Should I try to replace it? The device is just a year old (it was a Christmas present last year) and I feel like I haven't got the max use out of it. Will TomTom replace it?

Thanks for any advice!!

Message 1 of 4 (551 Views)
Please use plain text.
Traylaw
Posts: 3,679
Registered: ‎05-07-2011
Location: US

Re: TomTom XXL 550 TM--battery issues

Yes this sounds like a failed battery.

Regrettable batteries do not have a guaranteed life span.  They can go bad shortly after you receive a device or over 2 years.

TomTom will replace the battery if you call customer service to setup a return.

 

You can also replace the battery yourself, it not too difficult. Here is a link which shows you how to change the battery.

If you plan to change it yourself be sure to buy a battery from someone who also includes the tools necessary to open the case.

BTW, I am not associated with newpower99 in any manner. I just provided their video because it is a good demo of changing your battery.

 

********************************************************************
Report map errors at http://www.tomtom.com/mapshare/tools/
********************************************************************

Message 2 of 4 (548 Views)
Please use plain text.
Renowned Trailblazer
Romualds
Posts: 44
Registered: ‎27-12-2011
Location: Latvia

Re: TomTom XXL 550 TM--battery issues

Can't see any link to the video.
Message 3 of 4 (530 Views)
Please use plain text.
Exalted Navigator
spider362
Posts: 557
Registered: ‎20-06-2011
Location: US

Re: TomTom XXL 550 TM--battery issues

Here is a site where you can get a battery and it has a video on it showing how to replace it:

 

http://www.newpower99.com/Battery_for_TomTom_XXL_540_p/tomtom%20xxl%20540.htm

-------------------------------------------
Device: XXL540TM
Device App Version: 9.430.890926
Map Version: USA_Canada_and_Mexico_P v885.4097
TomTom Home version: 2.8.3.2499
OS: Windows Vista Home Premium SP2
Message 4 of 4 (518 Views)
Please use plain text.